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Directv denies problems with receivers

Discussion in 'DIRECTV General Discussion' started by alc965, Apr 6, 2012.

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  1. May 1, 2012 #681 of 735
    carlsbad_bolt_fan

    carlsbad_bolt_fan Icon

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    I got it last week. Both of my HR20-700's seem to be working rather well. No delays/slowness. Some have reported they lost some settings when the new software was installed. Mine didn't have that problem.
     
  2. May 1, 2012 #682 of 735
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Gents and ladies, I've deleted several posts as they reference non-public matters.
     
  3. May 1, 2012 #683 of 735
    Richierich

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    The Latest NR Software being Rolled out is 0x5c8.

    Some have Reported that it helps the Speed Issue while causing some other unrelated Problems. :nono2:
     
  4. May 1, 2012 #684 of 735
    skyboysea

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    The hardware, HR20-700 in my case, has been in existence for more than 5 years. After some initial problems, it was working fairly well. Not super fast but the performance was acceptable. Then comes a series of new FWs and the performance get worse and worse. Hardware didn't change, software did. What is the cause of the issue?

    You changed your HW and it works with the new software but that doesn't mean that an unmodified HW is the problem. Directv should have stopped adding software features that require faster hardware; simple as that.
     
  5. May 1, 2012 #685 of 735
    sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    Maybe your hardware is crapping out.
     
  6. May 1, 2012 #686 of 735
    harsh

    harsh Beware the Attack Basset

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    If the testing methodology isn't sound or the results aren't carefully considered, it doesn't much matter how numerous and/or diligent the testers are.
     
  7. May 1, 2012 #687 of 735
    Marlin Guy

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    I had the HR20-700 as well, and I considered that possibility when mine was acting up too. But after coming to the forums and seeing the number of others complaining about the same issues, it was pretty clear to me that the issues weren't hardware failure related.
    I think the hardware is merely overburdened. It's like a Windows machine running on minimum specs. Sure, it will run... if you have the time and patience.
     
  8. May 1, 2012 #688 of 735
    RACJ2

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    I'll be the first to admit, that my HR22 has had its share of issues with several of the releases. And that they may be adding too many features for the size of the processor. Except for the fact that my HR22 has all the new features and performs better then ever on the last version of the HD GUI. As of Sunday when I left home, it had not received the 0x5C8 release, which I hope doesn't break mine. You can look at the performance of my HR22 in these 3 videos: [Video1],[Video2], [Video3]. (In video1, I deleted the section with my receiver ID, so it appears as a black screen for a few seconds)
     
  9. May 1, 2012 #689 of 735
    1948GG

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    Uh, BINGO.

    Yesterday, I spent some time on a conference call with one of the MDU companies I do occasional engineering for, on this very subject (poor to 'bricked' responsive customer DVR's), with MDU support at DirecTV.

    Some of DirecTV's responses were illustrative.

    1. "We can trade out the units for new units"

    When they were reminded that their policy (in force for forever) is that they can't offer specific models to customers, the line went silent for upwards of a minute. Especially as we were taking about some 1000+ DVR's.

    2. "We don't maintain a log of customer complaints around any specific problems customers are experiencing"

    another NO KIDDING, BINGO

    3. "Even if we did, Engineer/Development staff wouldn't read the logs anyway"

    Now there's a glint of truth there.

    I've told my customer(s) that things simply are what they are, that these folks (and quite a number here on this forum) are living in an alternate reality.
     
  10. May 1, 2012 #690 of 735
    Marlin Guy

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    I remember those days. It was like, "Oh God... what have they added now? How bad is it gonna be?"
     
  11. May 1, 2012 #691 of 735
    Marlin Guy

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    Wow!
    Those two are customer service suicide for any product/service based company. :eek2:
     
  12. May 1, 2012 #692 of 735
    wahooq

    wahooq New Member

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    Well I can honestly say that none of those responses are true. At least as from I hear and I work at an O&O site
     
  13. May 2, 2012 #693 of 735
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Fact is both those things happen today. That comes right from the people who do the work.
     
  14. May 2, 2012 #694 of 735
    242424

    242424 AllStar

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    My HR20-100 is working pretty well after the NR download from yesterday. #Surprised
     
  15. May 2, 2012 #695 of 735
    John Strk

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    My HR20-100 also got the latest firmware update yesterday and is working much better. No more waiting several seconds to open the Playlist or delete recordings. We'll see how long it lasts :rolleyes:
     
  16. May 2, 2012 #696 of 735
    lparsons21

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    So true. If the testing methodology was good, then some of these NRs shouldn't have ever been released, including this latest one if the reports in that thread are correct.

    For those convinced the methodology is spot on, I would suggest you take a look at other software you get for different things to remind yourself that software doesn't have to be that glitchy.
     
  17. May 2, 2012 #697 of 735
    kosh56

    kosh56 AllStar

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    Mine is better as well. Not where I want it to be, but much better. I've been fooled many times though over the last 3 years. My commitment is up in mid-June. I'll see where things are at by then.
     
  18. May 2, 2012 #698 of 735
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Testing procedures that are "spot on" in contrast to executed as a standard practice (which is what was originally challenged) are two different issues. Perfection doesn't exist, but best practices do.
     
  19. May 2, 2012 #699 of 735
    Mike Greer

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    I'll second that. I now have random audio issues...

    Geez:nono2:
     
  20. May 2, 2012 #700 of 735
    Mike Greer

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    They went NR with 0x5c8 when they knew there were several obvious issues with it weeks ago. That may be 'best practice' for DirecTV but seems idiotic to me!
     
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