Directv denies problems with receivers

Discussion in 'DIRECTV General Discussion' started by alc965, Apr 6, 2012.

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  1. Apr 8, 2012 #61 of 735
    Go Beavs

    Go Beavs Hall Of Fame

    Nov 18, 2008
    That clears the unit's nonvolatile ram and it can sometimes speed up a box with problems.
  2. Apr 8, 2012 #62 of 735

    Rich DBSTalk Club DBSTalk Club

    Feb 22, 2007
    Piscataway, NJ
    Got a good chuckle out of that brief summation....:lol:

  3. Apr 8, 2012 #63 of 735

    AntAltMike Hall Of Fame

    Nov 20, 2004
    Back in 2002, when Sony stopped manufacturing receivers but put its brand name on Hughes receivers, the receivers called Hughes GAEBO/GCEBO and Sony B65/A65 were turkeys and had all kinds of problems that neither Hughes or Sony would acknowledge. Hughes didn't reply to the distress messages I left for them on their dedicated DirecTV receiver service line and then they had that line permanently rerouted to DirecTV, and Sony would not reply to e-mail complaints.

    Then, this guest post was authored by someone calling himself TrustMe

    From DBSTalk, October 27, 2002:

    The long awaited download for the GAEB0/GCEB0 models has already begun. The new software version number will be 5075. Here are more details and the current download schedule:

    October 14th- October 15th - will download at 1:20 AM PST to the state of Colorado only to customers with P3 cards.
    October 16th - will download at 1:20 AM PST to the Mountain Time Zone to P3 cards only.
    October 17th - will download at 1:20 AM PST to the Pacific Time Zone to P3 cards only.
    October 22nd - will download at 1:20 AM PST to the Central Time Zone to P3 cards only.
    October 23rd - will download at 1:20 AM PST to the Eastern Time Zone and to all cards including P4 cards.
    On October 29th - we will begin a download at 2:20 PM PST to hit the retailers that unplug their boxes at night and missed the download.

    Per DIRECTV, this whole schedule is based on call volume. If they receive a large amount of calls from this download, they will stop the download.

    Here is the message the user will see appear on screen:

    "Congratulations! You have just received a software upgrade that improves the performance of your DIRECTV(TM) receiver. During this process, your Favorites List and WatchWord settings have been reset. If you use those features, you will need to re-customize those settings.
    Please press OK to return to video."

    The download is optional so if the user is watching television he/she will get an option to do the download "Now" or "Later". If the box is off when the download comes, the user will receive the download. If the user does not choose "Now" or "Later" the box will automatically begin downloading. Once the download begins, it will take about 5 minutes to complete. Once the download is finished, the user will be taken back to video. When the user presses a key on the remote control or bezel of the unit, the message above will appear. To clear the message, the user must press "Select" or "Clear".

    Here is a list of items that this download fixes:

    Provides better audio/video processing to minimize video freeze conditions as experienced in some local-n-local spot beam transmissions.
    Improves the performance of the Watch Word feature.
    Corrects the behavior of Favorite Lists so that new channels are not automatically added to the list .
    Corrects potential caller-id condition not displaying information on incoming calls.
    Prevents intermittent double keystrokes and random channel change.
    Improves tuner performance at channel change.
    Updates all logos to the current advanced program guide versions.
    Corrects some MDU transponder performance issues.
    Corrects intermittent channel changes seen by some customers.

    Even more great news!

    The losing time and guide issues have been corrected in the HNS GAEB0A and GCEB0A models. A software patch was broadcast on Thursday evening. October 17th that corrects the issue. The IRD will not require a re-boot. The download will be completely transparent to the end user. The way to confirm the unit has successfully received the patch is to go to the "Test" screen to view the s/w version number. IRDs without the patch have version number 5599.0.3. IRDs with the patch have version 5599.1.3.

    The archived name associated with this post is now "testme". Back in that era, when someone authored a guest post at DBSTalk, after a few months the user name was changed. I've been active here for ten years myself, but didn't register at first, and then some registrations got wiped out after that, so my 2004 Join Date makes me look like a newbie. ;)

    A couple of weeks later, Sony replied to my complaint. They simply apologized for not replying earlier and said that since they hadn't heard from me again, they would just assume that I had managed to remedy my problems myself and so they would not be contacting me further regarding this matter.

    Someone over at DBSForums who claimed to be familiar with DirecTV's contracting practices at the time said that a receiver manufacturer was entitled to one "free" software update download, after which they would incur significant financial penalties if any later ones were required, so the receiver manufacturers might have been averse to develop and send out revised software too early on in the manufacture interval for fear of incurring financial penalties if other bugs were discovered. Caveat: the "insider" who posted that was also anonymous and so its validity cannot be verified.
  4. Apr 8, 2012 #64 of 735

    Bamasat AllStar

    Apr 3, 2012
    I still have the Hughes GXCEBOT - the original Hughes directv tivo .
    (1998/1999 & got it before the public could touch it).
    It still sits here within reach.

    Still Got the sony boxes, the Rca's (drd's), the samsungs, and every hughes prob every made and every one of D*'s boxes (besides 34/24).

    NDS and rupert himself with his Blatant dirty D* deeds (done dirt cheap) ...,.....
    (for profit and at All costs)

    And. .. Here we sit. :rolleyes:
  5. Apr 8, 2012 #65 of 735

    AntAltMike Hall Of Fame

    Nov 20, 2004
    The RCAs had a hidden service screen they wouldn't tell you about. If you press in "info" and left arrow at the same time, you can access them. And on the early Sonys - B2 or B3, I forget - if you press in "Menu" and "down" at the same time, you used to be able to actually incrementally adjust a destacker input frequency, so you could even use it with Global/Foxcom 600 MHz frequency shifted systems.
  6. Apr 8, 2012 #66 of 735

    Bamasat AllStar

    Apr 3, 2012
    Wow! i forgot about that!

    Yep mike,
    Most of these people here have no clue to "the history".
    *blind to facts also.

    I saw the writing on the wall when News corp, NDS, and Rupert stepped near.

    Sooon after, came THE " LEASE" program and "their Trap".
    I went to cicuit city and bought up stuff before the eminent day in March was approaching. (r-15's ect ect)

    Our trade (mike) implemented the rest of the EQ. ;)
    As still to this day "they" have never stepped near here (said with pride)

    I quit supporting them, years ago and gave up a high high (as you can attest)
    reward in doing so. (Mdu's and all!!)

    Reason: simple ethics and i cant believe to this day i still pay them for signal knowing all of what i know.
    I aim to finally change that and shamefull enough finally:
    due to this debacle (Dvrs ect) and simply ive had enough for supporting such
    BS. Its not even fair biz practice to the end user IMHO.

    Like i said somewhere else in this forum and regarding the hacker Rupert story....
    "this "aint" GM, hughes nor USSB". - Ethics? NONE.

    Its a farce in most of these people eyes and i guarentee if most knew what we know and had 1 once of ethical fortitude, they would be gone too.

    Ahhh then Came Malone..:rolleyes: (different story)
  7. Apr 8, 2012 #67 of 735

    mnassour Icon

    Apr 23, 2002
    Thanks! Will be trying that tonight.
  8. Apr 8, 2012 #68 of 735

    makaiguy Icon

    Sep 24, 2007
    Aiken, SC

    When you go to channel 1, let it completely load before you start pressing the colored buttons.
  9. Apr 8, 2012 #69 of 735

    wahooq New Member

    Oct 19, 2011
    Tulsa, OK
    disabling the remote id works also
  10. Apr 8, 2012 #70 of 735

    heisman Icon

    Feb 11, 2007
  11. Apr 9, 2012 #71 of 735

    mnassour Icon

    Apr 23, 2002
    Today, my HR20s were replaced by HR24s. Don't let anyone, anyone, anyone, tell you there's no difference in speed.
  12. Apr 9, 2012 #72 of 735

    Shades228 DaBears

    Mar 18, 2008
    Now get 50 SL's on each box and get those HD's 98% full.
  13. Apr 9, 2012 #73 of 735

    mnassour Icon

    Apr 23, 2002
    Good point, but the 20s had been cleared and the drives were all but blank. Yes, we did it all....and it made no difference.
  14. Apr 9, 2012 #74 of 735

    Shades228 DaBears

    Mar 18, 2008
    The 24s will still be faster but it's like installing a fresh OS on a new computer and drooling at the boot time. Then you start to actually use the computer.

    Most people complain about speed and they have maxxed out SL's and constant HD Free space of 10% or less.

    There are some legit complaints as well as I've had times where you can tell it's doing something in the background because it doesn't respond right away but then it catches up and is fine. If I were someone who watched live TV and channel hopped a lot I could see how this would be a problem if it did it all the time.

    I'm also, apparently, in a minority where I don't use my DVR's as archives or keep SL's around that I no longer use.
  15. Apr 10, 2012 #75 of 735

    Crow159 Member

    May 23, 2007
    I have about 20 to 30 SLs on each of my HR21s and right now have 89% free space on one HR21 and 92% free space on the other, and they are slow as molasses more often than not. My R22, which my daughter uses, is just as slow. It has 15 SLs and 25% Free space. When she complains about the speed, I tell her to clean out her playlist and it should get better, which it does around the 50% free mark.

    By comparison, my HR24 has 36 SLs and is currently at 74% free space and it is fast more often than not. It has moments where it acts a little sluggish, but it's only a couple seconds and it recovers quickly and is then as fast as ever.

    So what's causing my slowness on the HR21s if it's not "maxed out SLs and 10% Free space"? They were good with speed right after the HD Guide update but after the Pandora one, they both went way downhill. They have always been a little slow, but it wasn't really that bad. Now, it's the worst I've ever seen. I've never had a days trouble with any of them, except for this speed issue. I just hope that Directv addresses it in a future update.
  16. Apr 10, 2012 #76 of 735

    raott Hall Of Fame

    Nov 23, 2005
    I have a handful of SLs and plenty of space (not close to 10% at any given time). I agree the HRs will slow down with what you describe, but that is not what is going on with the current issue. It was like a lightswitch, the speed was acceptable before the HDGUI and unacceptable after.
  17. Apr 10, 2012 #77 of 735
    Mike Greer

    Mike Greer Hall Of Fame

    Jan 20, 2004
    Salt Lake...
    Sorry, but, complaining about the speed when you have 50 SL's and 2% free is still a legit complaint. If the engineers can't write code that can handle 50 SL's and no free space then they should lower the limits to what they can handle. Don't expect the public to limit themselves...

    Maybe DirecTV should say their hardware can only handle 25 SL's and you can't use half of the available storage?

    It isn't the paying customer's fault that the DVRs can't perform as advertised.
  18. Apr 10, 2012 #78 of 735

    bobcamp1 Icon

    Nov 8, 2007

    Note that almost none of their competitors have a speed problem as they get full (certainly not Tivo, Dish, or FIOS). And they don't even have a SL limit!
  19. Apr 10, 2012 #79 of 735

    lparsons21 Hall Of Fame

    Mar 4, 2006
    Herrin, IL
    +1 on the speed, but Dish does have SL limits too. Higher than D*'s in most cases, but still a limit.

    I'm more concerned that D* claims their receivers don't have a speed problem that with the actual problem itself. Denying the existence makes you wonder just where on the priority list fixing a denied problem is. :(

    Right now on my 3 HR24s, the actual speed is fine WHEN it pays attention to the remote. It is getting more and more often that it just ignores keystrokes. Unless something changes I'm just a very few months away from curing the issue.
  20. Apr 10, 2012 #80 of 735

    mnassour Icon

    Apr 23, 2002
    No free space.....that's a problem with any computer which, let's face it, is what these things really are. The SLs are another question entirely. These issues stem from the original issues with the HR20's OS, the fact that this thing was beta'd in the field (as we early adopters will remember).

    FWIW, mine failed when it had 28 SLs and was 50% full. It wasn't what was on the hard drive and in memory, it was what the machine was being asked to do that killed it. It could not handle three tasks at the same time that required hard drive access. To review...

    1. download a program from the net
    2. record a program off satellite
    3. play back a third program

    If a receiver can't handle these three simultaneous tasks...all of which are heavily promoted by DirecTV as major selling should be pulled from service and replaced with competent hardware. And DirecTV should stop lying about the capabilities of its receivers.
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