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Directv denies problems with receivers

Discussion in 'DIRECTV General Discussion' started by alc965, Apr 6, 2012.

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  1. Rich

    Rich DBSTalk Club DBSTalk Club

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    My three 24s, two 500s and a 100, don't exhibit that problem. Neither do my eight 20-700s.

    Rich
     
  2. lparsons21

    lparsons21 Hall Of Fame

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    I just took some quick swipes at a few of those discussion forums and didn't find any with a track record of 6 years and counting over a single issue. And that is what it is with D*.

    There is just no valid excuse for the issue to be so common that most folks that I know that came to D* just expected it and weren't disappointed. It is the single most discussed issue when it comes to D* HRs.
     
  3. lparsons21

    lparsons21 Hall Of Fame

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    How big IS that coax in your house? I figure it must be about 2' diameter with all that stuff getting fed!!! :lol:

    Thanks for the feedback Rich.
     
  4. Rich

    Rich DBSTalk Club DBSTalk Club

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    That's an issue caused by the new GUI. It will be fixed.

    All the HRs will drop off unsaved programming when the HDDs are full to make room for more programming. Thing is, the HDD has to be full for it to do that.

    Rich
     
  5. lparsons21

    lparsons21 Hall Of Fame

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    Yes, the sampling is pretty small, but that doesn't necessarily make it bad. This is a forum for dedicated TV and SAT watchers. And yes, I know we are the fringe, but we are the more knowledgeable fringe.

    And BTW, the speed issue and the talk about poor programming isn't an insult, it is an observed fact. IF the programming was proper, and the boxes were better spec'd, speed wouldn't be an issue.

    And yes, if I write a check every month to a company for service, then I have the right to belittle and berate them when they don't hold up their end very well. OTOH, I also have the obligation to congratulate them when they get it right. And I did just that when I first got my 3 HR24s.

    As to taking my business elsewhere, in August when the $$$ line up right, I most likely will be doing just that. Time to stop paying a premium price for a service that isn't providing premium service, imo.
     
  6. Rich

    Rich DBSTalk Club DBSTalk Club

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    Last year, before the BB season opened, I had a Cablevision HD DVR installed just in case YES and D* couldn't solve their problems. What a hunk of junk! How anyone can put up with that crappy equipment is beyond me.

    Rich
     
  7. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    Maybe because forums archive older posts. People constantly complain about Navigator on TWC. The UVERSE UI takes forever to do simple tasks. This forum is exactly like the others... a dedicated group of the same complainers, a dedicated group of defenders, and a group who just is laid back.
     
  8. Hoosier205

    Hoosier205 Active Member

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    Unfortunately, many people agree. That's why call center staff for various companies are treated like scum by customers.
     
  9. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    I have seen some sluggishness after deleting/exiting a recording and returning to the Playlist but I can't say as I've seen it ignoring the remote. I'll keep an eye out though.

    Mike
     
  10. MikeW

    MikeW Hall Of Fame

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    My HR21 was horrible. Somewhere along the line I read that turning off the power save feature would help. It's been about two weeks and I have not experienced any of the slow down that I used to see. One other item I noticed was that, even with scrolling effects turned off, all of my units appeared to have it turned on. I turned it on, then back off and the guide pages are much faster.
     
  11. lparsons21

    lparsons21 Hall Of Fame

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    LOL! You can just bet many people agree. Those dollars I spend don't come easy, and I worked hard for every one of them. I expect no less from companies I do business with. They have to earn my business every day!

    I'm never unpleasant on the rare occasion that I call customer service. Why in the world treat the guy on the very bottom of the totem pole like crap when they aren't the ones that caused the issues? Most people I know are like me in that respect.

    If it gets to the point I need to shout into the phone, then the only word that comes to mind is a word that will terminate the business relationship and that word is CANCEL!
     
  12. Rich

    Rich DBSTalk Club DBSTalk Club

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    Ever wonder how technologically challenged folks deal with these same problems? I'm a case in point. I came to this forum having little knowledge of DVRs and I've always felt like an outsider because of that lack of knowledge.

    Having spent many years working as a craftsman and supervising craftsmen, I'm not sure I would put up with these constant issues. If the programmers or engineers cannot solve these problems we have I'd seriously consider either forcing them to do the job correctly or I'd put them in a corner and wouldn't let them near the hardware or software.

    If someone pays for a service and doesn't get it, there should be consequences. Just read all these posts. Something's wrong and we shouldn't complain?

    Rich
     
  13. Rich

    Rich DBSTalk Club DBSTalk Club

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    Just the normal coax. I did have RG11 (I think that's the right term, not sure) coming into my home. That looked like a garden hose. That was installed by Cablevision because I had so many cable boxes in my house (12 feeding 12 VCRs) that I was having all sorts of problems. It was finally removed last year as CV was doing everything it could to fix my Internet problems.

    Rich
     
  14. Mike Greer

    Mike Greer Hall Of Fame

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    In my few dealings with DirecTV CSRs I have been nothing but respectful. I know they are not the ones that write the scripts and they have zero say in what engineering does to screw up the DVRs.

    If I could actually talk to the engineers I wouldn't call them names etc. I would ask them how the HDGUI upgrade that was touted by the faithful as a fix for the sluggish performance (that they still deny even exists) turned out to be such a mess.

    Maybe there is something else going on at DirecTV. I probably shouldn't say that engineering is embarrassing themselves... I should say whoever is responsible for the firmware on the HR series being what it is today is embarrassing themselves. Maybe it's not even the engineers making the decisions - maybe it is some VP of marketing causing the grief... I don't know who I just know there is trouble that needs to be addressed.
     
  15. Mike Greer

    Mike Greer Hall Of Fame

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    I'm guess you're having a hard time finding a DirecTV DVR that comes anywhere near the speed of Dish Network DVRs?

    I don't think it is too much to ask to get the speed of Dish Network receivers with the features of DirecTV. I, along with millions of others, pay good money to DirecTV.... Could we at least get the receiver to respond to the remote EVERY time I push a button?
     
  16. Mike Greer

    Mike Greer Hall Of Fame

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    Wow! 12 cable boxes feeding 12 VCRs! You must be nearly as nuts as I am!
     
  17. Rich

    Rich DBSTalk Club DBSTalk Club

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    I'm sure some folks think we're a bit wacky....:lol:

    Rich
     
  18. Hoosier205

    Hoosier205 Active Member

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    That is the opinion of some. It certainly is not a statement of fact however. I think if it were truly a mess we would be hearing about it elsewhere and on a much larger scale.
     
  19. wahooq

    wahooq New Member

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    ive got an hr34 and an hr24 with the new gui and have had none of the issues listed.....
     
  20. lparsons21

    lparsons21 Hall Of Fame

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    Well it is a statement of fact for those affected. For HR24s here, about 15%. I know, you don't give it much credence, but them's the facts.

    And it would have to be much worse for it to be discussed much outside of forums about SAT, TV and AV in general. And it is certainly discussed in all those these days, and in the past. It is an ongoing problem that D* really doesn't seem to care about. ;(
     
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