Separate names with a comma.
Discussion in 'DIRECTV General Discussion' started by Anharat, Mar 17, 2012.
Assuming of course that the DVR is near the OP's router for easy ethernet cable access.
that $80 charge is for the wireless cck
I work for now 4 different retailers and they all give them out for free. Some cheap ass and scumbag dealers will charge for them so they can make an extra buck.
Sometimes having in house techs out is not the right solution either. Read the thread about the guy who needed the dish on his roof, but the in house tech wouldnt get off the ladder. That guy had to cancel and keep cable.
Also in house techs cant do many other extras that people want, so everyone thinks all directv is the same and they cant have their system the way they want.
Got an RV? Forget about calling directv, they are useless.
I am constantly called in to fix a system to the customers needs that the in house tech couldnt do.
This is not the tech's option anymore. In House techs are required to either work from the ladder or call for fall protection. Field supervisors roll on their techs to do ODU validations, usually every three or four days. If they are caught on a roof without fall protection it results in immediate termination. Sorry but that risk isn't worth my job.....
On topic: Unfortunately retailers are there for one reason: money. I have had countless work orders that were missing equipment or the completely wrong setup (SD equipment when it's supposed to be HD). 95% of the time it's the retailer screwing the pooch and leaving Directv holding the bag
Thats great its not the techs option.....
But being a former Project Manager for residential and commercial construction i do know that all the contractors that needed to go on the roof, GO ON THE ROOF. No fall protection.
I have personally been on the roof to look at problems myself.
I go on the roof all the time for satellite installs. No problem.
I still have my job......
I had a tech out here about a month ago and he had no problem going out on my roof to realign the dish and change out the LNB. In fact he didn't even need to use his ladder because the roof is accessible through my daughters bedroom window so he went that way. Anyway back to the original topic, I'd be a lil upset if i didn't get what I was told I would get. As far as researching, I would hope that someone in a reputable electronics store would be enough research as far as making the switch. I would say that DIRECTV and BB need to research their practices and do right for the customer and make sure this model is working. Put this behind you and enjoy your DIRECTV!
So a random Joe walks in to one of the dealers you work for and they'll just hand him a CCK no questions asked? Perhaps the reason that they don't charge is because there are times when it's free on orders and they get reimbursed for them from DIRECTV. There are always reasons that something happens but it's not because they aren't making a profit.
technically they would not be there is directv did not contract with their employer to put them in the store. They are in fact representing Directv at a sales level, does not matter if they get paid directly by directtv or by the 3rd party company, they are trying to sell a product using any method they can on the unsuspecting masses
:lol: @ Reputable. They're sales people, payed on commission
That's like saying that Al Sanchez at "Al's Used Car Lot Emporium" represents Chevrolet :lol:
ur right. those sales reps need to do more research. but since its just a temp job for most of them, they dont really see the need to fully educate themselves to provide acurate info to the customer. most just want the sale. and as for going on the roof, thats why i love being an HSP contractor. i never loose a job except to line of sight. i get all the equipment perks of in-house but noone telling me how to get the job done. my advice, if you wnat ur job done request a contractor from the HSP
Do you have some cites you can give on this opinion? I firmly believe they are no more representing DIRECTV® than the gas station attendant represents Exxon, or the drugstore clerk represents Colgate. Etc.
Heck, even Charlie, owner and salesman at the Ford dealership, selling new vehicles, doesn't represent Ford. The dealership, yes, and by inference, that affects the company image, but Charlie can't make the corporation do anything. If he really messes up, the dealership is rescinded.
Just call DirecTV right now and tell them you are a new customer that was set up with an HD-DVR in the past 90 days and did not get your wireless-CCK. You'll get a free one as long as the following requirements apply to you:
Ordered/activated an eligible HR2x on/after Jan 1, 2012, but didn't get a CCK at time of order.
Call within 90 days of activation.
I work for tech support and they are doing this right now. So call us up and we'll fix it.
I recently had the hmc34 installed and they told me I need the cinema connection kit. When the installer came I told him I did not need it as I was not doing MRV. Credit card gets billed for it anyway call DTV to get my credit and they tell me I need it to download and I told them that I could the way I was set up. Took 45 min and 3 different depts but I finally got my credit. I have my dvrs all connected through my router and I have no problems with it. By the way they credited me $111 for the kit>
And actually the direct connection of ethernet to the HR34 will do the 'same thing' as the CCK. It will not prevent your system (if properly provisioned otherwise) from MRV'ing.
Lets make it more accurate - a sales weasel that works for a licensed / franchised / authorized Chevrolet dealer DOES represent Chevrolet.:contract:
I guess you don;t think since you are selling the product that you are not responsible for making sure what you claim and state is accurate - I hold all my employees accountable to the statements that they make and the promises they claim - if they make false or inaccurate claims for any reasons they are out the door. They are representing MY company
The comparisions that you make are useless - the sales weasels that are hawking a single product, wearing clothing that represents the corporation that they are hawking the product for shoud be held 100 percent responsible for the statements they make.
The examples that you claim are representing the company they work for - the - "Bubbas Gas Emporium" or "OTC Drugs" the owners of those companies represent the products that they sell. This is the crux of the matter.
There's a lot of speculation and almost no fact in this thread. Regardless of who setup the original order DIRECTV has policies in place to correct issues.
I haven't met very many people who don't want to do a good job and who don't want to be successful. It's easy to say that other people don't care or aren't as good as the company you work for but at the end of the day it's the probably the same kind of person you are. There are many people on this forum that are not in house employees and could take offense if people that were in house tried to demean them or their company. At the end of the day it's DIRECTV's name on the product, and reputation to up hold, but without all of it's partners it wouldn't be able to effectively. If someone makes a mistake it shouldn't matter who's fault it really is. Resolving the issue is what matters at the end of the day.
By your logic, I could send Harsh a blue D* shirt, and he would put them out of business with sheer misinformation. :hurah: