DirecTV doesn't want old equipment?

Discussion in 'DIRECTV General Discussion' started by Temoryian, Aug 1, 2014.

  1. Aug 1, 2014 #1 of 69
    Temoryian

    Temoryian Cool Member

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    Hi folks,

    I switched DirecTV back into my name at our house and DirecTV came and installed all new gear for us. The old roomy who moved out requested boxes to return his old equipment and only received 1 box. When he called to ask for more boxes they told him only to return the HR34. He had 3 other H24's or H25's (I think they were 24's) and a wireless bridge. Is this correct?

    Thanks!!
     
  2. Aug 1, 2014 #2 of 69
    carl6

    carl6 Moderator Staff Member DBSTalk Club

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    Generally DirecTV wants equipment back. However, there are exceptions, some models are designated as non-returnable. Don't toss the old gear for a month or two, they could end up billing a non-return fee, and being able to return them at that time will get that dropped.
     
  3. Aug 1, 2014 #3 of 69
    Temoryian

    Temoryian Cool Member

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    I went and looked and the receivers are H21-200's. He just let them sit in my garage. So yeah if anyone is looking for an H21 or a wireless bridge I guess I have one for you:)
     
  4. Aug 1, 2014 #4 of 69
    dpeters11

    dpeters11 Hall Of Fame

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    Parts only on the H21. Those are non recoverable but can't be activated on another account. And there aren't that many parts that can be used, since there isn't a hard drive to go bad.
     
  5. Aug 1, 2014 #5 of 69
    harsh

    harsh Beware the Attack Basset

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    Can't stress enough the importance of offering accurate details.
     
  6. Aug 1, 2014 #6 of 69
    SteveHas

    SteveHas Hall of Fame

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    When they upgraded my Genie from an HR34 (?) to an HR44, they never asked for the HR34 back, nor charged me and that was at least 6 months ago now.
     
  7. Aug 1, 2014 #7 of 69
    iceturkee

    iceturkee DINFOS Trained Killer

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    how did you maanage to upgrade the 34 to a 44?
     
  8. Aug 1, 2014 #8 of 69
    slice1900

    slice1900 Well-Known Member

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    I suspect his "HR34" was really an HR21 or something like that.

    Were you able to record five programs at once your old "Genie"?
     
  9. Aug 1, 2014 #9 of 69
    rvernier

    rvernier New Member

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    When I upgraded to my Genie HR44 in May they had me keep the HR24 and HR23. Only had to return the access cards.
     
  10. canesice

    canesice AllStar

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    only cards sent back for me also. Had two circa 2009 DVRS.. They didnt even want my HR24 which was only 2 years old. Kept it for future potential use.
    They also didnt want the 2 DECAs converters.
     
  11. longrider

    longrider Well-Known Member

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    I am surprised at the reports of DirecTV not wanting HR24s back. I can definitely see them obsoleting everything prior to the HR24 but not the 24 unless the plan is to offer nothing but the Genie even to one TV/DVR households
     
  12. slice1900

    slice1900 Well-Known Member

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    Or maybe this has to do with the "Lego" plan where they will start offering the ability to turn receivers into DVRs via an external hard drive. If they do that, the whole HR2x line may become obsolete. Though you'd think they'd have that plan in action before they'd start considering HR24s non recoverable.

    Given how many cases have been reported where Directv says they don't want something back and then the customer gets billed for not returning it, it could be a mistake. Anyone who is told not to return a HR24 better hold onto it for 3-4 months and make sure they aren't getting charged for it!

    canesice: Can you look on your HR24 at the manufacturing date and let us know what it is? Just because it is two years old to you doesn't mean it wasn't refurbished when you got it and may be several years older. I wonder if maybe they're retiring receivers after they're five years old, and the oldest HR24s would be at or near five years old.
     
  13. canesice

    canesice AllStar

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    It is an HR24-100 with March, 2012 manufacture date. I talked to two different operators, and both said they just wanted the cards..
     
  14. slice1900

    slice1900 Well-Known Member

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    Strange. I'd definitely hold onto it for 3-4 months, and watch your bill in case there is a big charge for not returning the receiver. If that happens, just call them and tell them you were told they didn't want it back, and that if they do they need to send you a return kit. Others seem to have had issues with Directv telling people they didn't want something back and then changing their mind later!
     
  15. west99999

    west99999 Icon

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    HR24-100 are no longer recovered unless a tech is out he/she should take all IRD's regardless of age.
     
  16. harsh

    harsh Beware the Attack Basset

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    The fact that they're charging new customers $199 for an HR2x and giving away a Genie pretty well answers that question.
     
  17. inkahauts

    inkahauts Well-Known Member

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    Interesting. I wonder if that line just had some inherent issue bad enough or cost so much to fix that it defeated the accounting savings by refurbishing them.
     
  18. acostapimps

    acostapimps Hall Of Famer

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    I did send a H24 back 3 months ago with access card, and a HR24 back from a replacement for another HR24 5 months ago.
    Not sure if defective receivers have to be returned, and unactive receivers unreturnable for some models.
     
  19. slice1900

    slice1900 Well-Known Member

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    Maybe so, but one guy had a working HR24 barely two years old they didn't want back. I could see not wanting to fix them, but they'd have to have an awfully high failure rate for Directv to not even want them back to give to another customer after dusting them off and reformatting the hard drive.

    Maybe the HR24-100 is the return of the H20-600 :)
     
  20. NurseDiesel

    NurseDiesel Cool Member

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    Dec 15, 2011
    Be careful on this. I just upgraded from HR24 to HR44. I told them I'd do the upgrade myself and they just sent me the new HR44 but it didn't come with a return kit. I called DirecTV on 3 different occasions and was told by all 3 reps that they didn't need my HR24 back and just return the access card in the envelope included with my HR44, which I did.

    I was all ready to recycle the HR24 via their website, and after entering all the numbers, it came up with a message saying it had to be returned. I called again and requested a supervisor who told me that was the case, and they'd send me out a return kit.

    Bear in mind the 21 day clock was ticking to return it without a $135 fee. It took nearly a week to get the return kit (which is just an empty box). I followed up a few days after taking it to the post office to make sure they got it as my confidence in their operations was diminishing. They said they got it, but now I'm watching my bill carefully. The whole process seemed cumbersome.
     

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