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DirecTv doesn't want their receiver back

Discussion in 'DIRECTV General Discussion' started by johnson1995, Jan 28, 2009.

  1. johnson1995

    johnson1995 AllStar

    Sep 26, 2008
    I replaced a D10 with a R22 and deactivated the D10. When no recovery kit showed up for the D10 I contacted D* and they said that the receiver is old enough that they will not be reusing and to dispose of it as I see fit. Has anyone else had D* tell them not to return their receiver.
  2. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    Dec 9, 2006
    Same thing here with my D10.
  3. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    Jun 18, 2006
    Yes, this does happen, and in the case of your D10, I'm not surprised. While that's an excellent little receiver it's about 6 years old, I'd guess, and that makes it a liability if they were to try to return it to the field.
  4. coldsteel

    coldsteel Hall Of Fame

    Mar 29, 2007
    I had that 2 years ago with a pair of R15-500s.
  5. curt8403

    curt8403 Hall Of Fame

    Dec 27, 2007
    any rcvr that is not swm compatable will be tagged as not returnable
  6. jimmyv2000

    jimmyv2000 Hall Of Fame

    Feb 15, 2007
    Manchester NH
    about 2 weeks ago i retired an RCA receiver and was told by the CSR
    To "Use it as DOOR STOP,it's yours to do with as you wish and it CANNOT BE Reactivated:D
  7. Mertzen

    Mertzen Hall Of Fame

    Dec 8, 2006
    Is that official? GF's parents returned a few D11s two months back.
  8. Michael D'Angelo

    Michael D'Angelo Lifetime Achiever

    Oct 20, 2006
    johnson1995, I doubt it will ever be a problem but you may want to hold on to it for a few more weeks just to be sure.
  9. randyk47

    randyk47 Icon

    Aug 21, 2006
    San Antonio, TX
    The other thing that crossed my mind was that it may have been owned and not leased. They wanted nothing to do with my H10 a couple of months ago as it was an owned receiver. In fact, they replaced my H20 on the recall and it was also owned so they don't want it back. Might add that the H20 got caught up in the pushed recalled before they changed to replacing them only if a problem so the unit worked just fine.
  10. curt8403

    curt8403 Hall Of Fame

    Dec 27, 2007

    i have seen several times where d11s were not asked to be returned
  11. naijai

    naijai Hall Of Fame

    Aug 19, 2006
    Unless you do not get an rma kit don't assume that it doesn't have to be returned but as previously said some receivers are not required to be returned
  12. armophob

    armophob Difficulty Concen........

    Nov 13, 2006
    Fort Pierce, FL
    Its a shame they can't be turned into Digital to Analog set top boxes. I hear there is a big market for those these days.
  13. RobertE

    RobertE New Member

    Jun 9, 2006
    Some D10s (the -300 I think) were added to the scrap listed a couple of months ago. Others are still returned to be reused. Believe it or not, we were installing D10-100s (refurbs of course) about a month ago. Not surprisingly the number of DOAs and service in 7 days numbers spiked too. Go figure. :rolleyes:
  14. JLucPicard

    JLucPicard Hall Of Fame

    Apr 27, 2004

    How long have you had the D10? If you got it prior to March 1, 2006, (which I would suspect is the case), you own it and can do whatever you want to with it (within reason, no using it for catapult ammo, etc. ;)).
  15. wingrider01

    wingrider01 Hall Of Fame

    Sep 9, 2005
    They are sending me a replacement for the kids DTivo SD, I asked about a recovery kit and told me they did not whant it back.
  16. David MacLeod

    David MacLeod New Member

    Jan 29, 2008
    1 r-10 and 1 r-15 within last 12 months were done like this. I yanked drive out of r-15 to use.
  17. Mertzen

    Mertzen Hall Of Fame

    Dec 8, 2006
    And of course the techs pay for this with back charges. In my market there was an additional back charge for service in 7. All because of refurbs/

    Then again had some D12s and HR22s die too on me. Some minutes after installing.
  18. dodge boy

    dodge boy R.I.P. Chris Henry

    Mar 31, 2006
    I just had an R15 die and they are sending an R22, I will see what I am told. If I can keep I will try a new HD and see if that was the problem....
  19. idigg

    idigg Legend

    May 8, 2008
    I deactivated 2 D10 receivers about 6 months ago, and they said they would send out boxes to ship back. Never got them. I kept calling them until they sent the boxes as I didn't want to throw them in the garbage, and didn't want them sitting in my basement.

    If we lease them, they will get them back, I will just keep bugging them, I really don't care if DirecTV doesn't want it back, I pay them to lease it.
  20. curt8403

    curt8403 Hall Of Fame

    Dec 27, 2007
    you are fighting a losing battle against a computer system that has been told that D10 units are obsolete, and under no circumstances are recovery kits to be sent out for them. maybe you could sell them as there as plenty still in use.

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