DirecTV employees say AT&T's handling of the merger bred dysfunction

Discussion in 'DIRECTV General Discussion' started by jeret, Mar 7, 2019.

  1. Mar 7, 2019 #1 of 34
    jeret

    jeret Mentor

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    Last edited: Mar 7, 2019
  2. Mar 7, 2019 #2 of 34
    BrucePadgett

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    You need a subscription to access the article.
     
  3. Mar 7, 2019 #3 of 34
    Microphone

    Microphone AllStar

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    Yep, copy and paste or something please
     
  4. Mar 7, 2019 #4 of 34
    msglsmo

    msglsmo Member

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    Turn on reader mode to bypass the subscription requirement.
     
  5. Mar 8, 2019 #5 of 34
    BigRedFan

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    Thanks for posting ! It's all much worse than we thought.... Damn depressing !
     
  6. Mar 8, 2019 #6 of 34
    dreadlk

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    It’s good journalism when everything you read is right on target with our own experiences.

    I always figured that the sat division was the part they wanted to do away with
    As for the overseas CSRs working blindly that becomes clear after just one phone call.
     
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  7. Mar 8, 2019 #7 of 34
    James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Copyright laws do not permit posting articles from other sites. Fair use allows the posting of brief quotes - not long passages or the complete article.
     
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  8. Mar 8, 2019 #8 of 34
    grover517

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    This reinforces my worst fears when ATT took over. I agree that the future of sat based TV is on the decline but then again, ATT has made absolutely no efforts in my opinion to keep the ship afloat. At least in the near term, many thought that ATT would take the opportunity to shore up their failing U-Verse service with the power of the DirecTV subscriber base but instead have done just the opposite. Not only are they attempting to shoehorn a functional DirecTV business model into their failing U-Verse support model, but all by themselves, blew holes in the hull of that ship, forcing many to leave much sooner than they otherwise would have and only accelerated it's demise. Really sad.
     
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  9. Mar 8, 2019 #9 of 34
    compnurd

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    Every Merger breeds dysfunction.. This article is pointless
     
  10. TheRatPatrol

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    How does AVS Forums get away with it?
     
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  11. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Ask a mod on their site. How their site is run is not a topic for DBSTalk.
     
  12. BigRedFan

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    Yes, big mergers are usually a big mess but what AT&T has done to DirecTV is beyond shameful. Basically not caring how quickly they whittle down the DTV loyal customer base to zero with the "higher purpose" of moving to a new business model.
     
  13. ejbvt

    ejbvt AllStar

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    What does that mean?
     
  14. DirectMan

    DirectMan AllStar

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    Article cites the possibility of a D* Dish tie up which I think is likely just like XM and Sirius merged.
     
  15. compnurd

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    Why should they care? They are a business... Corporations are not people
     
  16. Barry in Conyers

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    A business that doesn't care about customers usually winds up not having customers.
     
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  17. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Unfortunately the general opinion that AT&T is bad, everything AT&T touches will be ruined and all mergers ruin the smaller company are reinforced by this article. It is easy to believe things that one already suspects are happening. I do get the "slam your employer on the way out the door" vibe from these reports. I'm not sure what value such reports have - do the former employees expect AT&T to read the article and change their culture? Or is it just a chance for frustrated employees to vent anonymously?

    I do agree that there is an issue when a new owner with a new culture buys a successful business then ends the internal processes that made the business a success.
     
  18. GordonGekko

    GordonGekko Active Member

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    If anyone wants to read, copy the link of the article, visit this site: Outline - Read & annotate without distractions

    Add an "/" after outline.com then paste the original link, then remove the "s" from the https in the outline.com section, you can read most paywalled articles that way.
     
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  19. GordonGekko

    GordonGekko Active Member

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    My thoughts are in line with what you wrote, as you read the pile on, it makes you think the truth lies somewhere down the middle. For example, the section on the Directv group losing the money and infrastructure to innovate new ideas and products. OK AT&T feels they can do this better, does anybody here disagree, what has Directv innovated in the past ten years, of course they've done a few good things, the Genie is a decent product but before ATT arrived did anyone here believe that Directv was breaking new ground on products.

    Even in the article someone admits that the Directv innovation group did not have many victories.
     
  20. slice1900

    slice1900 Well-Known Member

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    Its weird, because that's how they started out. All reports were that after the merger if you called to sign up for TV they'd sell you Directv, and you could only get Uverse TV if you asked for it or lived somewhere where Directv wasn't an option. So Uverse TV's subscriber totals plunged and Directv's surged.

    Recently it has been the opposite, Uverse TV's subscriber numbers are actually increasing, while Directv's are plunging. The only thing I can think of is that originally it cost them a lot more to have Uverse TV subscribers, because of the $14/month/customer disparity in content costs. After a couple years of renegotiating contracts, that disparity would have shrunk a lot, to the point where maybe the higher install costs for Directv because of the need for an installer visit caused them to start steering customers towards Uverse TV again.
     

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