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DirecTV Employee's

Discussion in 'DIRECTV General Discussion' started by RollsRoyce, Sep 26, 2012.

  1. HarleyD

    HarleyD Hall Of Fame

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    I think you are probably way off base here.

    First, I would suspect that it has more to do with confidentiality than any Orwellian control.

    Second, I imagine the rules and limitations extend beyond just Direct Broadcast Satellite forums. I would expect them to apply to any public forum, whether it is a disucssion board for football fans, Facebook, Twitter...whatever. Corporate confidentiality is a reality and is a condition of your employment. You are being entrusted with priviliged information. You have no right to disseminate it.

    Employees of any large corporation are typically privvy to confidential information that is not for public dissemination and employees are prohibited fom doing so. I know I am. There are things I am not allowed to discuss in any internet forum, radio call-in show, corner bar or even a private conversation in my own home with non-employees.

    Failing to maintain confidentiality can impact things from competetive balance within the company's industry to stock prices and profitability. When you are playing with the livelihoods of hundreds or thousands of other people you have no "right" to say something just because you know it.
     
  2. lipcrkr

    lipcrkr Legend

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    Wow, Communistic? Iran controlling their country's internet? I am able to download porn on DIRECTV..............USA! USA! USA!
     
  3. Carl Spock

    Carl Spock Superfly

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    :lol:



    :flag: :flag: :flag:
     
  4. tonyd79

    tonyd79 Hall Of Fame

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    Huh? I hope this was tongue in cheek.

    Earl used to be a moderator here. When he went to work for DirecTV, he gave that up as a conflict of interest. The mods here do NOT work for DirecTV nor are directed by DirecTV.

    As for Earl, as an employee of a company, being regulated by his company for what he says: that makes sense. He is a representative of his company on a forum dealing with his company's business. He could damage the company's business or be put in a position where it appears he is making deals or statements FOR the company. Therefore, companies regulate who gets to say what about them in public.

    It is not about the "man" or control. It is about representing the business. I represent my company whenever I go into any arena affecting our business. Outside that area, I can do what I want as long as I don't break laws.

    Same is true for Earl and company. Unless, of course, they stand up and say "I work for DirecTV and I endorse Joe Blow for Congress." Once they put it that way, they are repping the business. If he says "My Name is Earl (sorry) and I endorse Joe Blow" all is good.
     
  5. maartena

    maartena Hall Of Fame

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    I think it would be really great if DirecTV would establish an OFFICIAL presence here. And with that I mean a "Direct Support" type forum, more or less the same as the ISP support forums on DSLReports, where you can post a topic in a forum that can ONLY be read by official support staff, and can help people with relatively un-important issues and questions.

    An example: https://secure.dslreports.com/forum/sbcdirect

    That is a forum ran by several AT&T employees. Other members cannot read the forum posts as it may obtain address, phone or account information. In the case of AT&T it can be problems like "My line is slow, can you have someone take a look at it" or "My e-mails are bouncing because my email got blacklisted" or "I need port 25 opened for my mail server" and stuff like that.

    For DirecTV I can see things like "I'd like to disable/enable receiver with number xxxxx" or "my HD receiver cannot find my whole-home DVR" or "My receiver reboots twice a week" etc...

    Basically, things that can be answered in 48 hours, and do not require an immediate response. Certain problems may be widespread among users, and can be addressed along with an official public announcement on said forum that a problem is known.

    I used the AT&T service once and my problem didn't end up being able to be solved via the forum session, but they ended with: When you call in, please refer to this ticket #### and it will contain the info of this thread. And sure enough, I called in to have a change made, and the info was all there.

    And AT&T is usually not known (I can tell a horror story or two as well, really really bad) for their glorious customer service, so that was a surprise.

    Would be a nice addition to support.
     
  6. maartena

    maartena Hall Of Fame

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    The Internet is NOT a guarantee of free speech. When you enter a forum like this, you are basically entering an establishment with a sign that reads: "We reserve the right to refuse service to anyone" and maybe also one that reads "no shoes, no shirt, no service".

    A forum like this is similar to a private home. If I don't like what you say in my home, I have every right to remove you from it, and draw my gun if you don't leave voluntarily.

    That said, DirecTV does not control anything here. DBSTalk is its own company, and the moderators are in no way affiliated with DirecTV. Or Dish Network for that matter.
     
  7. inf0z

    inf0z Legend

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    Keep in mind that these rules are in place to protect the customer and in some cases the business. I'm not going to post what kind of damage could be done with a small amount of account information, but I can tell you it wouldn't be a very fun experience for the customer. Additionally if you are representing yourself as a D* employee, D* should have the right to set boundaries for what can be said. Especially if it's for the protection of its customer base and proprietary company information.
     
  8. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    Ok, I think macfan01 gets the point. Let’s move on please.

    :backtotop

    The “pile on” has happened before and it’s a shame. We’ve had some DIRECTV employees who keep away from discussions because off the flack they sometimes get. That’s not what DBSTalk is all about.

    People sometimes forget employees can’t give out the information they want so they go on the attack and berate the employee for not answering the question. It’s something we need to do better and accept that all the questions aren’t going to be answered.

    Mike
     
  9. bidger

    bidger Hall Of Fame

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    And the DIRT team monitors this board. Sorry, but I don't see the issue in either instance. To my mind, it only adds value to the board.
     
  10. MattScahum

    MattScahum Legend

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    As a D* employee, while I was never.told what I can say or when I can say it, I DO have the common sense to know what kind of information I can and cant say in a public forum. Whether anyone agrees with it or not, we represent our employer. Anything we say can affect perception which affects stock, churn, customer relations, etc and things like that can have affect on our livelihoods.
     
  11. Newshawk

    Newshawk Hall Of Fame

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    Broken...
    Sadly, I am one of them. I will write a reply, reread it and think, "do I really need the hassle that voicing my own opinion might bring on?", then delete the reply. I actually miss the days when I was just Newshawk, DirecTV user... :(
     
  12. RollsRoyce

    RollsRoyce Cool Member

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    I havent been here as long as you have, I cant say i know the full hassle of it, but being here and reading on the fourms im starting to feel the exact same way.
     
  13. SPACEMAKER

    SPACEMAKER Freethinker

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    I can certainly understand that. I used to work for a large utility company and had them listed as my employer on Facebook. Every outage resulted in my friends telling me how much my company sucked.:lol:
     
  14. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    Hopefully this thread will help with how people treat other people here.
     
  15. HarleyD

    HarleyD Hall Of Fame

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    The biggest "victim" I have seen is poor SatelliteRacer.

    He gives us heads up information on expected upcoming programming changes as he is permitted to. I get the impression what he shares is filtered through the higher ups at DirecTV. It's usually general information and never a guarantee.

    That poor son of a gun has been called everything from a shill to a liar by some of the posters on this forum for various reasons. It's a real shame what he has had to put up with from some people.
     
  16. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Amen, +1, and all that other "your right" stuff.
     
  17. Sixto

    Sixto Well-Known Member

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    I agree.
     
  18. RollsRoyce

    RollsRoyce Cool Member

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    Now i cant speak for SatelliteRacer, but i know from experiance that no matter if its on this fourm or talking to people who call in (depending on what he does for directv), we are going to get called every name you can think of. guarenteed =\
     
  19. RACJ2

    RACJ2 Hall Of Fame

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    I think its great the DIRECTV employees read and post here. If they are a CSR, they probably gain valuable info that they don't receive in training. Or it reinforces the training they may have received. And, they may gain a better understanding of how their customers think. Not to mention learning how customers react to some of the responses other CSRs give customers.

    And they should have a disclaimer letting you know they are an employee. So you know who is responding to your post.
     
  20. RollsRoyce

    RollsRoyce Cool Member

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    Sep 25, 2012
    A disclaimer like newshawks?
     

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