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DirecTV Employee's

Discussion in 'DIRECTV General Discussion' started by RollsRoyce, Sep 26, 2012.

  1. bluemoon737

    bluemoon737 Godfather

    Feb 20, 2007
    Portsmouth, NH

    Yeah Earl...that was pretty much my thought. But what do I know, the US Navy "owned" me for nearly 27 years. :grin:
  2. dieguy

    dieguy BIG Dish alum

    May 27, 2008
    I don't know about the rest of you, but I'm sure many of you come here for the same reason I do, that is to learn. I appreciate the advice and education I get from this forum. I really don't care who gives it, I appreciate it and have learned a lot. Thank you all!!!! Including D.. employees and everyone else.
  3. trh

    trh This Space for Sale

    Nov 2, 2007
    NE FL
    And you probably loved every day of it.
  4. hdtvfan0001

    hdtvfan0001 Well-Known Member

    Jul 28, 2004
    Perhaps a reality check is in order.

    The Moderators here spend countless hours here helping people, managing the site, and providing new information and leadership - all voluntary.

    Various people participate in testing to ultimately improve final products and services so that all customers can enjoy them - all voluntary.

    Some of the longer-term site contributors provide extensive and tireless problem-solving assistance, useful ideas and tips on enjoying the viewing experience, and wisdom for avoiding issues with their setups - all voluntary.

    Some DirecTV folks happen to have their own personal interest in gaining knowledge, sharing information that is not proprietary or currently considered private (for competitive reasons), and providing helpful information to those who seek it - all voluntary.

    Thanks to ALL of those volunteers.

    I happen to appreciate all of those valuable contributions, and do not take them for granted. It's why I came here many years ago in the first place, and now I try to give back as best I can.

    All of these elements are what make DBSTalk such a unique and valuable resource. That's reality.
  5. BubblePuppy

    BubblePuppy Good night dear Smoke... love you & "got your butt

    Nov 3, 2006
    Well "said". +1
  6. smitbret

    smitbret Legend

    Mar 26, 2011
    That's because the scripts used by the phone reps are created for the lowest common denominator, the tech agent that knows nothing more than what is on the screen in front of them. These are the "official" trouibleshooting scripts and going off script can have financial and potentially career changing affects. These scripts are written to protect the global interests of DirecTV and often the troubleshooting steps are not the best answer. I often have to decide whether it's worth going off script to get a problem corrected quickly and easily.

    Here and on social networking sites, I am a lot more free to answer questions with the absolute best resolution and not concern myself with the limits of the troubleshooting scripts.

    SPACEMAKER Freethinker

    Dec 11, 2007
    Mason, MI
    I just assumed that most posters only date models and earn 6 figures. The fact that I may be wrong makes me feel better.
  8. dpeters11

    dpeters11 Hall Of Fame

    May 30, 2007
    That's part of it, but even when going through a company's official social network channel. Of course some of that may be because I'm being public about a problem, but that didn't work too well for Patrick Stewart and Time Warner :)

    I think some companies put higher level people as social networking reps, they have more options.
  9. inf0z

    inf0z Legend

    Oct 15, 2011
    When I worked for E* I didn't run in to many people that previously worked at D*. However this could be different on the technical side of E* as I was on the sales side.
  10. Rickt1962

    Rickt1962 Legend

    Jul 17, 2012
    LOL Interesting Twitter page you have LOL

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