DirecTV FedEx'd me a HR44 to replace my HR34

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by tivoreno, Sep 10, 2014.

  1. slice1900

    slice1900 Well-Known Member

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    Drive failures are mostly due to (bad) luck, as failure rates differ greatly between lots of the same model/manufacturer. Environmental factors will also influence it, if you have your receivers in a cabinet, the internal fan in the DVRs will help drives survive better versus an external case that lacks a fan.
     
  2. PRT940

    PRT940 Cool Member

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    I also complained about my HR34 being unresponsive to the remote for 20-40 seconds at a time, and since I've been a DirecTV customer for around 15 years or so, they did FedEx me out an HR44. I'm guessing it was a refurb (manufacture date of 10/2013), but it looked like-new, and is smaller, quieter, faster, and thankfully much more responsive to the remote. They did also FedEx me an empty box to return the HR34 in.

    Other than my initial phone call to DirecTV, where they told me I'd just have to wait for them to fix the "known software issue," I'm very pleased with how they handled this issue.
     
  3. sdk009

    sdk009 Icon

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    We just got a re-furb'd HR34-700 to replace our failing HR34-700 and this one is worse than the one I sent back. Freezing guides and pix, Scoreguide doesn't work unless I red-button re-boot, double play switching only works in some channels, and the mix channel frame doesn't work to allow to switch from one channel to another. Very disappointing, but I hate to send this one back after only four days. We're just re-building our recorded playlist and sending it back would mean losing it again.
     
  4. Rich

    Rich DBSTalk Club DBSTalk Club

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    Sounds like the Fall of 2006 and the great 20-700 debacle, doesn't it?

    Rich
     
  5. dpeters11

    dpeters11 Hall Of Fame

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    I don't remember that, but I remember that it seemed everyone loved -700s. I had a -100 and sometimes felt like a second class citizen.
     
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  6. Rich

    Rich DBSTalk Club DBSTalk Club

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    They finally stabilized them in 2008. I still use one. Just for old time's sake. Still fast and reliable. I never had a 20-100 (and I had a lot of them) that worked. I still find it interesting how many people had 20-100s that worked.

    Rich
     
  7. tivoreno

    tivoreno AllStar

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    After several drives and a power supply replacement, my 20-700 OTA tuner finally gave up the ghost a couple years ago. Was quite satisfied with it until then.
     
  8. Rich

    Rich DBSTalk Club DBSTalk Club

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    I've never had a PS problem with a 20-700. How do you change them? I thought they were part of the motherboard. I've gotta open up an old one and take another look at it.

    Rich
     
  9. tivoreno

    tivoreno AllStar

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    Ooops, you're right. It was my HR10-250 that I changed the power supply on.
     
  10. dpeters11

    dpeters11 Hall Of Fame

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    Just a small difference :)
     
  11. dennisj00

    dennisj00 Hall Of Fame

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    Still using 2 HR20-700 (circa 9/2007 and 2008) . . . worked great for the Raycom week.
     
  12. Rich

    Rich DBSTalk Club DBSTalk Club

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    Thanx, I thought the 20-700's PS was just about unrepairable.

    Rich
     
  13. keebler21

    keebler21 Mentor

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    I had called in and retention had no problems sending me an HR44, a few days later the new box showed up and like I had suspected\skeptical like others, they just sent me another HR34, even though the rep said it would be an HR44.

    When I had called back then the next rep said the only way to guarantee the new model was to have a tech come out. Fine… The tech came out last night. He didn’t seem to have an issue replacing the box but wanted to verify signal strength, etc., I figured he would do that anyways. After he checked signal and my dish, he said everything looked good but something with the (LNB) was weak… not 100% sure? The adapter on the end of the dish anyways. He replaced that with a new one just for good measure. I had asked if the new one was a new version or anything, he said it looked different but otherwise he thought it was the same. Not sure if anyone on here knows? After that he ended up switching out the box, with the HR44 also. He said he’s heard\had some complains about the HR34 but not a ton. The way he talked not many people in my area get the genie installed (to my surprise). He actually said that this was the first HR44 he had installed also. Anyways, I have the HR44 installed and immediately could tell how much faster it was when it booted up and was ready to go after 5 minutes compared to the 45 minutes the HR34 took to restart! So far so good, otherwise and much happier! Will be a good test this weekend when I get more TV time in. What bothers me the most otherwise is how inconsistent D*TV seems to be with everyone’s case on here being so different from case to case?
     
  14. tivoreno

    tivoreno AllStar

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    Just an update: Just got an email saying a recovery kit was on its way. Guess they want this junk back after all, as many of you suspected.
     
  15. Rich

    Rich DBSTalk Club DBSTalk Club

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    That bothers us too, but it doesn't seem to bother D* at all.

    Rich
     
  16. Rich

    Rich DBSTalk Club DBSTalk Club

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    Yeah, you really don't want to throw any HRs out unless you're absolutely positive they're on the unrecoverable list. Be nice if someone would give us that list.

    Rich
     
  17. wrj

    wrj Legend

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    I'm guessing this is the difference. Some of you got your HR34s replaced with 44s. I didn't even though I've been with DTV for 8 years and I have the protection plan. However, I had to renew my contract to get upgraded to HR34 last year.

    When I called, the rep wanted to swap me out my 34 for a HR44 when he heard all the issues I was having. He said he needed a suprv approval. He asked me to hold while he got a suprv. He came back and said a suprv was busy and would call me back. They never called but sent me a standard email about issues could happen if its raining, try rebooting, etc. I was really angry. At least call me back and discuss. Don't blow me off with an idiotic standard form email.

    I bet if I wasn't still under contract I would have been treated differently. Maybe it is time to shop for an alternative to DTV.
     
  18. peds48

    peds48 Genius.

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    I can update what is on the list but I can't post the list directly as is property of DirecTV®
     
  19. JTB547

    JTB547 Cool Member

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    I also had a super laggy HR34 so I called with the issue and they sent me another HR34 about a month ago. The replacement started locking up in about a week just like the old HR34 was doing.

    So I called back and talked to retentions and the guy couldn't believe they sent the same model and sent out a HR44. I received it a couple of days ago and everything seems fine so far.
     

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