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DIRECTV First Look: C31-700 Home Media Center RVU Client

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Scott Kocourek, Aug 23, 2012.

  1. Mar 4, 2013 #481 of 503
    danelgran1

    danelgran1 New Member

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    I did some digging on the internet and it's a common problem. However, there does seem to be a firmware update that fixes it! The bad news is there is no way to force an update...you have to wait.

    Check this out:
    "http://www.satelliteguys.us/"

    threads/293939-Genie-client-%28c31-%29-won-t-power-back-up/page6


    The post suggests that the firmware needs to be at 0x6F8.

    I checked my two receivers and one is on 0x711 and guess what??? It now powers on with the remote!!!!

    However, my daughter tells me that the unit powers off by itself occasionally. (Wondering if that was because of the firmware updates) I will keep on eye on it for now.

    My other C31 is on 0x6F8 and it DOES NOT power on with the remote... So I will just leave it on and wait for the update...

    Funny how DirecTV customer support people didn't know about this.....

    I'M HATING DIRECTV A LITTLE LESS RIGHT NOW..... :confused:
     
  2. Mar 4, 2013 #482 of 503
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I've had my Genie & C31 since last June, and never had this problem.

    The version 711 is a client version and 0x6F8 dates back to last September so this client should get updated soon.
    There isn't much of a reason to check out your link, as there are much more informed folks here to ask.
     
  3. Mar 4, 2013 #483 of 503
    spartanstew

    spartanstew Dry as a bone

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    I've never had that issue either (with any software version).
     
  4. Mar 4, 2013 #484 of 503
    P Smith

    P Smith Mr. FixAnything

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    I would compare bootstrap version too...
     
  5. Mar 4, 2013 #485 of 503
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    That other site is misleading you.

    First of all you should be receiving version 711 automatically soon, I am surprised you have not yet. That said, there were some issues with much older versions but the specific issue you are reporting is not common, not by any stretch.

    I wonder if you haven't received te new version because your c31 has been hanging up for whatever reason. I would leave it on for several hours without touching it and see if it picks up the new version by itself.
     
  6. Mar 5, 2013 #486 of 503
    powerhouse1960

    powerhouse1960 Cool Member

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    Did you try the power button on the c31 instead of the red button?
    That will tell you if it’s the remote.
     
  7. Mar 5, 2013 #487 of 503
    harsh

    harsh Beware the Attack Basset

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    Sounds like this might be a HDMI CEC (Consumer Electronics Control) issue where the TV is sending a signal on the HDMI back channel to shut off the source device. If you disable CEC on the TV, the symptom may go away.
     
  8. Mar 5, 2013 #488 of 503
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    C31s do not use HDMI-CEC. The reason both devices are turning off is probably that he is pushing the button on the remote that turns both devices off.
     
  9. Mar 5, 2013 #489 of 503
    Beerstalker

    Beerstalker Hall Of Fame

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    Is it possible that the problematic C31 is actually turning on, but he is getting the grey/black screen error that was a pretty widespread issue? He may just believe it isn't coming on since he doesn't see a TV channel.
     
  10. Mar 5, 2013 #490 of 503
    inkahauts

    inkahauts Well-Known Member

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    Which power buttons are you using and where's the slider switch when your hitting the power. And are you rf or ir on the remote for the c31?
     
  11. Mar 6, 2013 #491 of 503
    matty8199

    matty8199 Icon

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    i've seen elsewhere in this thread that the $20 is inclusive of the $10 HD access, $8 DVR and $3 whole home (i.e. it's $1 cheaper than all three of those separately)...what does that mean for those of us that are grandfathered into free DVR (i.e. $8 included in base package back from when it was included with premier) and free HD ($10 credit for being on auto-pay)? does that mean if/when i upgrade to the genie i end up losing those and having to pay the additional $20 fee (and in effect my bill goes up $17 before i even add any RVU clients)? right now the only extra fee i'm paying is the $3 whole home DVR fee...
     
  12. Mar 7, 2013 #492 of 503
    harsh

    harsh Beware the Attack Basset

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    I'm pretty sure I covered this earlier. Lifetime DVR service remains for the lifetime of the account number. This is covered under section 7 (third paragraph) of the DIRECTV Customer Agreement. I would hope that they would "back out" the DVR fee or allow you to go with the separate HD and WHDS fees.

    You should ask DIRECTV to explain it as only they can tell you how they are going to treat you with any certainty.
     
  13. Mar 7, 2013 #493 of 503
    Beerstalker

    Beerstalker Hall Of Fame

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    I thought the $25 advanced receiver service was only for new customers? I know my bill still has the seperate $10 HD Access, $10 DVR service, and $3 Whole home fees. So the customers with grandfathered in free DVR service should still only have to pay the $10 HD Access, and $3 Whole Home fees, they shouldn't have to deal with paying the Advanced Receiver Service fee and worry about getting a $10 refund or whatever.
     
  14. Mar 8, 2013 #494 of 503
    harsh

    harsh Beware the Attack Basset

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    I don't think that's the case, but I haven't been able to pin it down. I have a nagging suspicion that anyone (whether a new or existing customer) that adds a Genie now will get dinged the full $25.
    I suspect that is because you are being grandfathered.
    It seems reasonable but as I say, what DIRECTV does is entirely up to them.
     
  15. scirica

    scirica New Member

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    I recently swapped out an HR23 for an HR34. Moved my living room HR24 to the bedroom so I went from an HR23 and HR24 to a Genie and HR24.

    For an additional room can I just add a C31 to the system and leave my HR24 in the bedroom? In other words, can you have a mix of C31's and HR2x's in your "Genie" system?
     
  16. RunnerFL

    RunnerFL Well-Known Member

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    Yes, you can.
     
  17. scirica

    scirica New Member

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    Nov 16, 2007
    Thanks for the quick reply. This will be perfect for adding a panel in my home office and putting the C31 in the closet below.
     
  18. P Smith

    P Smith Mr. FixAnything

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    A question to that person who did pictures for the "First Look ..." - please post hires picture of PCB with removed heat-sink.
    Or post, at least, model of main CPU: BCM7???
     
  19. Scott Kocourek

    Scott Kocourek Well-Known Member

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    :)
     
  20. P Smith

    P Smith Mr. FixAnything

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    OK, Scott then :)
     

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