Separate names with a comma.
Discussion in 'DIRECTV General Discussion' started by raboud, Jul 27, 2009.
:zzz: Guess he prefers using vinegar over wine.
What details would you like.?
I cancelled on July 1.
They stated they would send a return package and email me when it was sent. They stated I would be given sufficient opportunity to send the unit back.
Since I don't live at the address I have been waiting patiently for the email and have gone by and checked with the concierge on a weekly basis.
With out any followup I find a $200 dollar charge on my CC. They claim the materials were sent and will not send anymore. And yes I talked to multiple people there. The claim the only way to reverse it is to send it back but wont send materials.
So you're assuring us that we should stick with DirecTV because it will be hassle should we cancel? Good to know.
I've noticed this as well.:nono2:
Oh well, got to take the good with the bad.
Why didn't you get the kit sent to an address that you are at? That would make sense to me...
So far...that is good to know, and standard procedure for them...
If you provided an address other than the location of your DirecTV service, that could be a first source of problems. It opens up the possibility that someone intercepted the shipment. As someone else posted, you can track the shipment under "orders" in your account online.
If you check online, you can confirm the order was shipped in less than a minute. You can call them and have them confirm it was sent to the correct address as well.
If it was shipped, then you have a problem on the receiving end, which may not be anything due to anything of DirecTV's making. Sounds like this is not a residence...so I'd be asking alot of people on your end (those who could have seen or gotten the package) alot of questions.
If they shipped it, and someone else intercepted the package, this will indeed cause a situation where you may need to escallate your discussion to a DirecTV supervisor - take names for follow-up purposes, and also request any actions they plan to take in writing (e-mail).
P.S.....having sensational headlines in your first post are not recommended, as it sounds like there are several possible other causes that have nothing to do with what was originally stated in the "thread headline".
So your concierege could not be mistaken? Just DirecTV?
If DirecTV says they sent a return kit, ask them for the FedEx tracking number of the shipment they sent you. Make sure you get the tracking number of the outbound shipment (DirecTV to you) not the tracking number of the package you are supposed to return to them.
Track the shipment with FedEx (ideally, do this on the computer while you are on the phone with DirecTV). Then you can see if and when FedEx says the shipment was received by you.
At this point you have several options:
(a) If FedEx shows the package was never delivered (or if DirecTV can't provide a tracking number), ask them to send a new return kit and reverse the charge. The DirecTV CSR will probably tell you that they can't reverse the charge. At that point you should write a polite, calm email to DirecTV again asking them to reverse the charge since you never received a return kit (as shown by the FedEx tracking). You should also contact your credit card company to dispute the charge.
(b) If FedEx shows the package was delivered, and you don't have it, you should double check with other people (like neighbors) who might have picked it up for you. Politely ask DirecTV to send another return kit. If they say no, ask how you are supposed to return the equipment without a return kit. This may take a couple calls or emails. Remain calm and polite.
(c) When you finally return the equipment, keep the FedEx tracking information and track the shipment. When the shipment is received by DirecTV, call them and let them know they have the equipment and make sure you are not charged a non-return fee. If there is still a non-return fee charged against your credit card, contact your credit card company a dispute the charge.
Sounds to me like it's partialy your fault for leaving credit card info with them...
The credit card I used when I signed up (almost 9 years ago) has long since expired and never renewed, so they can't bill it.
The address is the service address. I still own it I just dont live there.
So both the concierge and my email provider both droppped the ball? Not very likely.
Checking on line only gives me information something was sent but not the address it was sent to.
So you have not called them to get the FedEx tracking number to confirm where it was sent?
That would likely be a good first step to resolving your dilemma.
If FedEx can confirm it was sent and to the right location....then it's not a DirecTV-sourced problem. It's on the receiving end...
He's on mine...
DO NOT ASSUME that they can't bill the card. Several have done so and have been suitably surprised.
And you can back this "fact" up how??
How can expired/closed account be billed?
They claim it was sent to the service address and they claim they sent email. But magically neither appear.
They claim that they can't reverse the charges till they receive the unit. They can but choose not to.
They claim that they can not send shipping material because they already have.
I was a loyal customer since the days of UltimateTV. I had 4 different units, luckily only one was a rental. Naively on my part I did not realize it was a rental when I paid $150 for it but I wont go into that BS.
I actually have two residences that I had service at but had only cancelled one. Now the other is cancelled too, yes I actually paid for both independantly.
And yes the CC company has been notified. I will not be paying DirecTV for that receiver but in the long run they will put it on my credit rating.
Or, when they can't collect using that old number they turn your past due account to a collection agency...not a good thing.:nono2:
Unfortunately one can still see the blacklisted one's post when quoted.
Trolling doesn't require facts... it'll just be a post and run, which is what usually happens when asked to provide facts. :sure: