DirecTV Genie Bugs

I wanted to see if anyone else is having the following issue with DirecTV Genie Systems. I am a systems intigrator and have been working on this stuff for over 15 years. This one is issue is really getting to me.

I have two clients that I service with Genie systems having issues that I know of.

-Customer A has a Genie system that was updated from a Whole Home DVR system. They have a main Genie box, two genie clients and 2 H24 boxes in a guest house. The main box and two clients are in a central rack.

-Client B has a new home, new Genie system, but has a whole home DVR system in another house so they are long time Dtv customers. They have a main genie box, two wired clients and one wireless client distributed through the house.

Both systems have very stable ip networks. Client A is running gigabyte routers and Apple Airport Extreme router. Client B is running a new Edge Router from Ubiquiti.

Both systems are randomly dropping connections to the server from the clients. Both clients have PDUs so I have been remotely rebooting the main genie boxes to correct the issue. Today Client Bs main box would display a picture either despite being turned on. Client A has Client 1 in the Rack drop out more often than the others. We have replaced the box twice.

Next step is to call Dtv for both of them. They are understandably very frustrated. I am going to Re-run the cable going to Client 1 and see if client 1 will stop dropping. With client B I am at a loss and rerunning cables s not an option.

Any thoughts?

 

Thanks for sharing this link but I don't see it as the same issue. In this case he has a Airport Express but generically specifies a wifi router. I have similar issues in two installations. One has a Unbiquiti Unify system and the other is Apple Airport Extreme Router.

 

The internet is connected hardwired from the Genie to the router directly with a 6 foot patch cord. I never checked the H24 because they are in a rarely used guest house. But that is a good point and another piece of the puzzle. Also I haven't attempted to remove the system from the network. If this was to resolve the issue, I wonder where to begin and troubleshoot the and fix the issue. Short of replacing the router.