Hi Everyone, My DirecTV Genie HR44-500 this morning gave me an error 923. It says the hard drive has failed and needs to be replaced. I'm using an external drive and wonder if this error could be referring to the internal drive or if it really thinks my external drive has failed. Given what I've seen from the quality of their hardware and software this wouldn't surprise me. After all, they essentially give the DVRs away for free with a 2-year commitment so they really can't spend too much on them. What's odd is that I'm using an external enclosure with a WD Black 2TB drive that's only 5 months old. From what I've read these are supposed to be much more reliable than the drives they use internally. So my questions are: Could this error be referring to my internal drive and that my external drive, with my recordings, is actually fine? Could the issue be the enclosure and not the drive itself? What's really frustrating is that we'll be moving out of state in about a year. When we move I was going to look into other TV providers. I've been so frustrated with DirecTV and the poor quality software and hardware that I really can't see sticking with them after the move. I figured it would be a good time to start fresh with someone else who must be better. After all, it wouldn't take much for another TV provider to be better than this. What's also very sad is that if they only gave us some way to make a backup of our drives then that would avoid this whole issue. But that's out of the question from them. I guess it would be too nice to the customers and they would never do something like that! Thanks in advance for any help and for putting up with my ranting too . Larry.