DirecTV Genie (HR44-500) Error 923

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by lschwarcz, Jul 4, 2020.

  1. Rich

    Rich DBSTalk Club DBSTalk Club

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    I doubt anyone would run into an installer that could change out an HDD, that's never gonna happen.

    Rich
     
  2. compnurd

    compnurd Hall Of Fame

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    I would not yet. I would try a smaller drive internally first
     
  3. WestDC

    WestDC Well-Known Member DBSTalk Club

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    HOW large is your external Drive --FOLKS are reporting the same Problem with Large external or replaced internal drives --Code was changed in the last firm where update --IT may have been done without knowing? Drives are 2tb or larger --May be address with a fix or not --as suggested --unplug your external drive and reboot the receiver.
     
  4. compnurd

    compnurd Hall Of Fame

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    The HS17 has a 2TB drive. That may be the new upper limit
     
  5. inkahauts

    inkahauts Well-Known Member

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    It’s not. I have 4tb and it’s working without rebooting constantly.
     
  6. carl6

    carl6 Moderator Staff Member DBSTalk Club

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    I don't know what the absolute max size is, but I believe it is related to the underlying unix kernel that the OS lies on top of. I do not know what maximum that supports, but some years ago I heard a number that was lower than 10TB. Why a 10TB drive would work, then have problems, with the change of OS I don't know, unless the Unix foundation was changed (which is possible). If that is the case, then there may never be a fix with updated software.
     
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  7. b4pjoe

    b4pjoe New Member

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    Agreed that will never happen. For one thing they don't have hard drives on their truck. If they deem the HDD is bad they replace the receiver.
     
  8. lschwarcz

    lschwarcz Mentor

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    OK, I opened the receiver and replaced the internal drive with another 1TB Seagate drive. Booted where it went through the formatting drive process. I then powered it down again and plugged my external drive back in and powered it up. But, I don't see any of the shows I had recorded.

    I'm now wondering it I had been using my external drive at all. Perhaps I was unknowingly using the internal.

    Is there a way I can see via the menus if it's using the internal or external drive? Since no shows are recorded on the internal right now I suppose I could record one show, power down, unplug the external, power up and see if the show is still there. If it is, then it's not using the external.

    Thanks again everyone!
    Larry.
     
  9. compnurd

    compnurd Hall Of Fame

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    Glad your back up though!
     
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  10. codespy

    codespy Go Pack Go!!!! DBSTalk Club

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    FWIW, I’m running a 6TB magnetic external drive, and not having any issues with my HR54-500.
     
  11. compnurd

    compnurd Hall Of Fame

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    These guys appear to be running them as internal
     
  12. Rich

    Rich DBSTalk Club DBSTalk Club

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    I can only make these statements based on my experiences with installers that I've had come to my home. Never met an installer that had the knowledge I thought they should have. The good folks that come here, to this site, and have worked as installers are a different breed than what I see when I actually need a bit of help. Been a long time since I had to make such a call.

    I think the installers should be trained to replace HDDs. Think of this: Damn near every HR out there that hasn't been altered or has an external drive on it has an old HDD in it. Those old HDDs should be replaced, it's not our fault they're in the HRs, that's on ATT. They're simply too old to funtion correctly. The diagnostic tests that are built into the HRs will not give you any indication that the HDD is too degraded to function properly, only that the drive is shot. Too much trouble to train an installer to swap HDDs? BS. I can do it in 15 minutes on a good day. All you have to do is swap out a couple HDDs, once you know how it's easy. Will they do this...nope. Too rational. And, it's easier to say, "It's a known issue and we are working on it." I got that every time I called and complained about audio breakups, freezing pictures and pixelated pictures. Now, some of us know how much BS that was.

    Rich
     
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  13. Rich

    Rich DBSTalk Club DBSTalk Club

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    I've never seen any difference between external and internal mounting in this context.

    Rich
     
  14. Rich

    Rich DBSTalk Club DBSTalk Club

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    No. But, here's what you should do: Before you mount an external drive record a program you have absolutely no interest in on the internal drive. I usually stick something like a golf related program on my Playlist and when I go to the Playlist of what I think is the external drive if see the golf program I know the external drive is not connected. That's the only way I know of to tell for sure which drive you are on.

    Rich
     
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  15. Rich

    Rich DBSTalk Club DBSTalk Club

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    My 44 shut down completely for no reason last night. I had to RBR it, came back perfectly. OX13af was installed 6/25. The 44 has done this at times in the past and an update always fixed the problem. 1TB SSD mounted externally. I'm sure it's not a drive problem.

    Rich
     
  16. lschwarcz

    lschwarcz Mentor

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    I ordered a WD 1TB Green SSD from Amazon ($100) and just installed it inside the DVR.

    The whole point of me using an external drive was that I would buy better quality (hopefully longer lasting) drives than what ships with them.

    So, by having an SSD inside I hopefully am greatly reducing the chances of losing my shows due to a disk failure. Of course, given the poor quality of the whole unit it could still take a dump and I'd lose all of my shows, but I at least have one issue covered.

    Thanks everyone!
    Larry.
     
  17. Rich

    Rich DBSTalk Club DBSTalk Club

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    I have been using SSDs for almost two years and have not had one drive failure. I have not seen one pixelation or heard one audio break that I could blame on the drives. My HRs are as steady and reliable as my ATVs. In fact, I have to restart my ATVs from time to time. The only time I've had to restart an HR has been when one crashes or when one drops off MRV. I haven't had to use CLEARMYBOX on any HR that has an SSD in it since I put the SSDs in them.

    None of that is gonna help you if the HR dies. That's when you will lose the content you value. I've always had several DVRs, always backed up valued content. You cannot trust the HRs, especially the HRs with HDDs in them. In that two year span, I have replaced several HRs. There are some things that a brand new drive cannot fix. Yankee games, Jets game, Giants games are my "valued" content now. I back each game up at least once, I do not trust HRs.

    Rich
     
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  18. lschwarcz

    lschwarcz Mentor

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    Agreed about the reliability of the DVRs.

    They say it is better to keep your mouth shut and to let others think you a fool than to open it and remove all doubt. Well, I'm going to open it and hopefully not look too much the fool :).

    What is an "ATV?" All I think of is those fun All Terrain Vehicles! I'm guessing it's something else given the context!

    Thanks!
    Larry.
     
  19. b4pjoe

    b4pjoe New Member

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    ATV = Apple TV (streaming box).
     
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  20. Rich

    Rich DBSTalk Club DBSTalk Club

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    Simply, the best streaming box you can buy. We have one on each of our TVs. You are not the first one that thought I was talking about ATVs in the All-Terrain sense. The ATVs are also among the most expensive streamers you can buy but we think they're worth every penny.

    Rich
     
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