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DIRECTV Gets 'F' From Better Business Bureau

Discussion in 'DIRECTV General Discussion' started by Barcthespark, Jan 12, 2010.

  1. paulman182

    paulman182 Hall Of Fame

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    If a restaurant calls itself a "laundry" that's enough for a C right there.
     
  2. dpeters11

    dpeters11 Hall Of Fame

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    And no one who's considering going there isn't going to look it up on the BBB first. I get that, but still. It's just funny to me that they don't have enough info on the business. It's like they just opened up and the BBB just heard about them.
     
  3. Newshawk

    Newshawk Hall Of Fame

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    Broken...
    Yeah, harsh, there is a difference. From the Comcra... er, Comcast Residential Agreement:

    Of course, they don't list WHAT the current or retail price is. And the difference is you have to take the equipment to them!
     
  4. Shades228

    Shades228 DaBears

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    I've never seen a cable company allow you to cancel before you hand them all of your equipment. Oh you work M-F 8-5 well then you better take a day off to take all of your stuff down there and then cancel. So you stop paying your bill to save you a trip? Ok they charge you the fees for involuntary disconnect and then charge you for the equipment you have until you return it. Same thing from the cable companies.

    I don't care enough but I would be interested to see how many complaints per cable company total there are. BBB does them regionally so they seem little.

    Returning equipment to DirecTV is simple and free unlike any other company out there where you have to drive, pay for shipping, or pay for a technician to come to your home to pick it up.
     
  5. harsh

    harsh Beware the Attack Basset

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    This is the theory. In practice, it doesn't always work this way. We must not casually dismiss those who have had to make numerous attempts to get their return cartons and those who have had to go to great lengths to prove that DIRECTV was in possession of returned receivers when they were charged for non-return.
     
  6. Shades228

    Shades228 DaBears

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    I suppose you have the number of customers who have had this issue? I bet it's less than .05% of all equipment returned through this method due to the sheer volumes.

    This is about the BBB's rating for DirecTV not if DirecTV is perfect. No company ever is but the bottom line is at the end of the day they take care of their customers more often than not. The F rating is a joke and everyone knows it because the BBB is what I said it was at the beginning of this thread.

    The only way any company should have an F is if they just outright ignore any comlpaint. Who's "favor" the dispute is resolved in shouldn't matter at all either in my oppinion.

    People goto ripoff report, BBB, and every other site usually after they have a problem then before having the problem. Most of them do it for the same reason that reality TV exists too.
     
  7. Richierich

    Richierich Hall Of Fame

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    I think that the BBB should Investigate itself and give itself an "F" but I hope the FBI investigates them and proves them to be the SCAM that they are and have been for years and years.

    It is nothing but Extortion.
     
  8. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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  9. dpeters11

    dpeters11 Hall Of Fame

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  10. The Merg

    The Merg 1*

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    Funny how in this report, Cox mentions how the BBB will stop the practice of giving additional points to members and only allowing A+ grades for members, yet in the interview on 20/20, he explicitly denied that members get better grades just for being members.

    I loved this line:
    Ummm, when the president of the company tells a lie about an unfair business practice, I believe that is exactly the time to question the integrity of a company.

    - Merg
     
  11. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    I had to stop reading when I got to this line:

    'The BBB says an "independent third party" will assist in the review process.'

    Correct me if I'm wrong here, but isn't the BBB supposed to be that "independent third party" from the beginning?
     
  12. The Merg

    The Merg 1*

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    !rolling

    - Merg
     
  13. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    Wow, so that would be a "fourth party" to audit the "third party" who is supposed to be the watchdog for the "second party", providing reliability info to the "first party"... :scratchin

    !rolling

    Mike
     
  14. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    No kidding....this is getting curiouser and curiouser by the minute... :D
     
  15. Richierich

    Richierich Hall Of Fame

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    I will bet good money that someone in the Department of Justice will find reason to Investigate this BS at BBB because once it gets into the Mainstream such as with this 20/20 Interview then it becomes political that needs attention.
     
  16. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    Somebody should look into it when Hamas can get a A rating. :nono:

    Mike
     
  17. ATARI

    ATARI Hall Of Fame

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    I agree, they should have gotten a 'B' tops.

    :D
     
  18. The Merg

    The Merg 1*

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    They only got bumped to the 'A' since they paid for membership. Aren't you guys paying attention to this thread? :sure:

    - Merg
     
  19. Drucifer

    Drucifer Well-Known Member

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    NY Hudson...
    It kinda sounds like racketeering to me.
     

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