I would be willing to bet money that's what happened with the installer. IMO, the issue with the CSR is that he has one account with equipment in two different locations and that's outside the norm for 99.9% of the calls they receive. From what they are seeing on their screen, a mini is a perfectly acceptable swap because according to DTV and the DTV T&C's, he only has one account and that account is only at one location. The fact that he has one account in two different locations and one of those locations doesn't support mini's is what's causing the issues. But then again, the setup is "technically" a violation of the T&C's. So why would anyone expect the CSR's to be trained on how to handle it. Here's another reason why you don't want an installer to come fix this. I don't know if this is an official policy or if I just had a weird technician. However, I had a guy come out a few years ago to fix either a pixelation issue or maybe it was a receiver swap. Before he could leave and close out his ticket, he had to check a randomly selected receiver to make sure it was there and working. In all the years I've had DTV, I've never had that happen and the last couple of guys that have come out since didn't ask to see a random box. Besides thinking it was weird at the time, I was just glad it wasn't during hunting season when I normally have one of my receivers in my hunting trailer. With my luck, the receiver he would want to see would be the one that was 200 miles away.