DirecTV Going all Genie?

Discussion in 'DIRECTV Programming' started by calguy99, Sep 17, 2019.

  1. Getteau

    Getteau Icon

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    I would be willing to bet money that's what happened with the installer.

    IMO, the issue with the CSR is that he has one account with equipment in two different locations and that's outside the norm for 99.9% of the calls they receive. From what they are seeing on their screen, a mini is a perfectly acceptable swap because according to DTV and the DTV T&C's, he only has one account and that account is only at one location. The fact that he has one account in two different locations and one of those locations doesn't support mini's is what's causing the issues. But then again, the setup is "technically" a violation of the T&C's. So why would anyone expect the CSR's to be trained on how to handle it.

    Here's another reason why you don't want an installer to come fix this. I don't know if this is an official policy or if I just had a weird technician. However, I had a guy come out a few years ago to fix either a pixelation issue or maybe it was a receiver swap. Before he could leave and close out his ticket, he had to check a randomly selected receiver to make sure it was there and working. In all the years I've had DTV, I've never had that happen and the last couple of guys that have come out since didn't ask to see a random box. Besides thinking it was weird at the time, I was just glad it wasn't during hunting season when I normally have one of my receivers in my hunting trailer. With my luck, the receiver he would want to see would be the one that was 200 miles away.
     
  2. codespy

    codespy Sorry Bears Fans! DBSTalk Club

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    The last couple of times I had truck rolls, they would do a test on my Genie in order for them to get paid. Not on any other of my zillion receivers, just the Genie. I always did an upgrade at my main service address, then relocated the receiver elsewhere after the tech left.
     
  3. calguy99

    calguy99 New Member

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    Actually I never lied to any CSR or installer. In fact DirecTV offered to allow me to have two DVRS on my account as long as they were not both Genies.
     
  4. trh

    trh This Space for Sale

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    I have 5 DVRs on my account. That isn't the issue.

    It is that you have equipment located at two locations but only one account. Your TOS says you have to keep the location of your gear accurate.
     
  5. calguy99

    calguy99 New Member

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    After numerous and sometimes confusing conversations with DTV a Genie Mini and H24-700 arrived at my doorstep. The mini will be returned and the H24-700 will be installed, hopefully without incident, this afternoon. Wish me luck.
     
  6. trh

    trh This Space for Sale

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    Here is the contract item:

     
  7. P Smith

    P Smith Mr. FixAnything

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    Your persistence could be turned into a lawsuit against OP/TS one day :(
     
  8. Rich

    Rich DBSTalk Club DBSTalk Club

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    I think someone in ATT's food chain wants to do just that. But, not Genies such as the 34s, 44s and 54s. They want the HS17s to be the only choice. I'd like to see them, first, make new two tuner DVRs again. And, second, I'd like to see them put new HDDs in all the refurbished HRs.

    Rich
     
  9. Rich

    Rich DBSTalk Club DBSTalk Club

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    That lack of training is obvious with every call that is technical. This has gone so far downhill it may be not be fixable.

    Rich
     
  10. BrendanJ

    BrendanJ Member

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    Wow AT&T sucks when I'm trying to screw them over with my vacation home, 2nd home, 20 receivers on my account I share with my extended family, it's a hard life being a snowbird, I don't like the cold etc.

    Where should the line be drawn?
     
  11. studechip

    studechip Godfather

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    When boxes are being used in more than one location at the same time.
     
  12. BrendanJ

    BrendanJ Member

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    Which is why phone callbacks were supposed to be done a long time ago and now broadband callbacks. In addition to make sure ppv was charged and removed from the access card before the box was returned. It is a bad customer experience when a high number of adult/regular ppv are charged to the access card(before the default limit is reached) and 5 years later the box is returned, with "Gone Girl", "Captain America, The Winter Soldier", and "The Lego Movie" with dates from 2014. Yet here we are.

    It also doesn't help when people move the service address(when they were able to), but the wife/husband/kids can no longer receive local channels/rsns at the main house and that makes them upset.
     
    Last edited: Sep 22, 2019
  13. calguy99

    calguy99 New Member

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    Great news, successfully installed a brand new H24-700 receiver, whole home DVR working great. All that's left to do is return the malfunctioning H25-500, which used to get so hot you couldn't touch it. Also return the Genie Mini which DTV sent by mistake. Life is good, so far.
     
    Rich likes this.
  14. studechip

    studechip Godfather

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    Brand new? What's the date of manufacture?
     
  15. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    It's most likely a refurbished model.
     
  16. Rich

    Rich DBSTalk Club DBSTalk Club

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    Ever wonder how you refurbish a device like that?

    Rich
     
  17. Rob37

    Rob37 Active Member

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    If DIRECTV ever force’s it’s customers to have a genie. I will leave because for one thing it costs more to have a genie. I am happy with my H25/500 DIRECTV independent receivers. I don’t want a Genie with clients in other rooms that has to run off the main genie. The one I had back in 2016 gave me alot of problems. Audio loss and picture loss were major issues. I reverted back to just the HD receivers and I am happy. I don’t record anyway. All I mostly care about is LIVE Sports which I am home to watch and don’t record anyway.
     
  18. HoTat2

    HoTat2 Hall Of Fame

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    I think the "going all Genie/client" speculation only applies to the future DVRs supplied by DIRECTV. Not to those that only want STB receivers, in which case they'll continue to distribute the H25s.

    Sent from my LM-V405 using Tapatalk
     
  19. Rob37

    Rob37 Active Member

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    I have heard that commercial accounts need the H25 receivers. Places like Restaurants & Bars. For some reason they cannot use a genie. I am guessing because of the audio and picture loss that the genie has?
     
  20. calguy99

    calguy99 New Member

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    1/18/11 Brand shiny new, not refurbished. You can tell by looking at the condition. It replaced an old H25-500 that sub installer picked off the bed of his truck.
     

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