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DirecTV Got a Signal from my HR20 that my Signal Strengths are Low

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by tiger2005, Apr 23, 2008.

  1. jjohns

    jjohns Godfather

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    Sep 15, 2007
    And how do you opt out completely?
     
  2. jjohns

    jjohns Godfather

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    Sep 15, 2007
    Sounds like a good reason to detach my phone line.
     
  3. Earl Bonovich

    Earl Bonovich Lifetime Achiever

    30,092
    3
    Nov 15, 2005
    It used to be on DirecTV.com... not sure if it is still there.
    Or call

    Your network connection, if you have one.
     
  4. Earl Bonovich

    Earl Bonovich Lifetime Achiever

    30,092
    3
    Nov 15, 2005
    Just veriffied... it is still on DirecTV.Com under your My Acount->Profile...
    On the very bottom.
     
  5. naxet

    naxet New Member

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    Apr 2, 2007
    When I went to check the sat strength, it said it had to stop recording. My wife was recording house, so they said they were going to call me back. Just an FYI.
     
  6. tiger2005

    tiger2005 Godfather

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    Sep 22, 2006
    Yes, checking your signal strengths will always remove the buffer and automatically stop any recordings.
     
  7. narrod

    narrod Godfather

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    1
    Jul 26, 2007
    Careful what you wish for, you may get it. DirecTv is not the provider they once were but, that being said, I don't know of a viable alternative that is any better.
     
  8. ATARI

    ATARI Hall Of Fame

    1,876
    0
    May 10, 2007
    To be specific:

    ()Anonymous Data Collection
    Your receivers collect information about viewing habits, but the information is not tied to your account.

    ()Allow Data Collection
    Your receivers collect personally identifiable information about viewing habits.

    ()Do Not Allow Data Collection
    Your receivers do not collect information about viewing habits.

    Mine was set to "Anonymous". Is this the default? Because I don't remember ever setting it.
     
  9. Earl Bonovich

    Earl Bonovich Lifetime Achiever

    30,092
    3
    Nov 15, 2005
    That is the default
     
  10. Drew2k

    Drew2k New Member

    14,514
    228
    Aug 16, 2006
    Well,, congrats! It's great that DIRECTV is doing this. :up:

    Exactly right. It could even be part of an effort to identify installation issues so DIRECTV can "re-educate" HSPs where needed if trends appear in specific areas.
     
  11. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    28,939
    72
    Jul 12, 2006
    Los Angeles
    The HR20/21 is a computer .. might as well let it do some of the work :)
     
  12. sanborn13

    sanborn13 AllStar

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    Dec 22, 2006
    I recieved a similar call on Tuesday and the tech was out this morning. They replaced my AT9 dish with the Slimline AU9. I do not have the service plan and they did not charge me for the replacement. The tech thought I had called in with a problem and wasn't aware of Directv making proactive calls. My signal stregths on 103c were in the 70s and with the new dish they are all in the high 80s to low 90s. Tech did not even get out his ladder before he decided to replace the dish. Not sure if they are just trying to get rid of the ols AT-9s or what the purpose of it was but I will take the new dish at no charge with better signal strengths.
     
  13. Bitz69

    Bitz69 AllStar

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    May 26, 2007
    /Sarcasm/ OMG stop the press's, you mean they know I watch TV !!!!!!!! man we have no privacy these days... next thing you know, they'll know when we use our cell phones, oh wait n/m. /Sarcasm/
     
  14. zamzickles

    zamzickles Mentor

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    Sep 21, 2007
  15. ABQNM

    ABQNM Mentor

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    Dec 13, 2006
    Definitely sounds like a dish alignment problem. The dish can be slightly out of alignment and everything will appear fine, but bad weather will cause HD's to go away really easily. If you lost all the channels at the same time, that is unavoidable, but just the HD's is an alignment issue. And D* will not be paying for the service call anyway, as they will just charge back the first installer for not aligning the dish properly.
     
  16. jdspencer

    jdspencer Hall Of Fame

    6,645
    13
    Nov 7, 2003
    This is true, but if enough subscribers did this often enough it should get their attention and prompt a phone call to some subs who could explain why they were restarting so often.
     
  17. poppo

    poppo Hall Of Fame

    1,957
    15
    Oct 10, 2006
    Hmmm.... Seems like a good way for people to get scammed. Someone sees a 5LNB dish, calls the person (not hard to get a phone number), claims they are with DirecTV and then comes over to check your system and robs you blind.
     
  18. ABQNM

    ABQNM Mentor

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    Dec 13, 2006
    Thats why you always ask for the installer's ID before you let them in your house.
     
  19. Drew2k

    Drew2k New Member

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    Aug 16, 2006
    The quality-control inspections are usually just visual inspections outside of the house, and if a more in-depth inspection is required, the HSP should be contacting the homeowner in advance to arrange for access inside. So definitely don't let ANY unexpected installer in the home ...
     
  20. mightythor88

    mightythor88 Legend

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    Sep 22, 2007
    I noticed the bright red light (not the orange recrding light) on the hr20-700 was on a lot (4x that I noticed and I never noticed it before) in the last ten days, sometimes the green light on my plug in phone line deal-io would be on at the same time and sometimes not. (yes my box is networked, also)

    I thought maybe they were probing my machine for info on the "black/gray" recording issue and fixing it remotely....now that would be awesome... maybe they were just checkin sig strngth.
     

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