DirecTV Guide Data Unavailable

Evidently this is where it started. FOX and CNN went down. Then we got a message that guide hadnt been updated. We rebooted and are now stuck at "Acquiring Guide Data"

 

With heavy rains lately (Seattle), all sets left on locals when I'm not watching something else. Won't touch until I see here that things have been 'fixed'. Something system wide like this should be alarming somewhere at their uplink center(s).

 

Which is why I called the service number and got the recorded message. I'm avoiding news channels because of the election news so didn't check CNN or Fox but did just now and getting the technical problems screen on both. Haven't checked every channel but the ones I typically watch like NFL, History, and VEL are all working.

 

Looks like a major crash somewhere. Guide data failure. Possible distribution problem, incorrect ODU selection or signal blockage to one or more satellite locations.

Don't do a reset it will get stuck doing guide download.

 

I can only imagine the bad day installers are having !

 

I got the guide data message when I turned on an H25 that was just hooked up last week. Fortunately I didn't care enough to reset the receiver.

I turned on the main receiver (HR44), and it didn't display the message.

 

When I performed a System Test after 41% I got 41-938 (Satellite Dish Alignment or Distribution Problem) and was instructed to call DIRECTV. When you call, after going through all the prompts you're disconnected.

 

I made the mistake of rebooting one of the DVRs. Oops. Same messages as everyone else...
Guide appears fine through Sunday (football) but the messages were disconcerting - until I came here.

 

HR-24/100 shows 41-895.
Sat Dish alignment or Distribution prob.
On my HR24/100 in another room, won't come on after a re-boot.
I have noticed the last week or so, my better half had MANY issues with trying to record chan. 360. It would start a record and after about 5 min into it, it would stop the record. It was shown to have 0 minutes. It would start again a few minutes later and have a partial recording. Weird stuff going on????

 

I'm off today & just turned on my HR-34 to watch some CNNHD. Came here & FOXHD is down too. Alas the mothership has 'not' landed. :rollseyes:

 

Nothing seems to work. Went to DTV website to stream - NOPE. Went to foxnews.com to stream w/ DTV credentials - NOPE. This must be a pretty big deal but this is not the first time this week that DTV has run into this problem. It happened earlier but eventually corrected itself.

 

3m ago, DirecTV finally tweeted about it:

DIRECTV Service ‏@DIRECTVService 4m4 minutes ago

8 HD channels are impacted by technical difficulties and we’re working on fix. To watch, unhide SD channels:

 

Is a known issue. DO NOT REBOOT RECEIVERS UNDER ANY CIRCUMSTANCES. Doing so will have the receiver stuck in acquiring guides data. No activations or resend commands.


Sent from my iPhone using Tapatalk

 

I can't UNHIDE SD channels. Anyone else? DTV msg says to do that.

 

I got the error message when I turned on an HR a couple minutes ago. I see no problems with the Guide, tho.

Rich

 

I see the error message on multiple HRs, but the Guide itself seems normal. I just ran a check on one HR and I went to next week without seeing any glitches.

Rich

 

Unfortunately I did a reset on my HR-44 and now it's stuck on guide data. Is there any way to bypass the guide data download so I can watch recordings at least or am I stuck until they figure it out?

 

Should be able to just hit List and the recordings come up. All of my receivers are struck on "Acquiring....." but I can bring up my recordings

Correction....it will bring up local recordings. WHDVR doesnt work

 

I'm not getting Fox News or CNN and I get a message that the SD feeds can be viewed. They seem to be the only problems.

Rich

 

Thanks, I thought the receiver was locked up on the guide download screen but you can get to the recordings as you said.