DirecTV Guide Data Unavailable

Discussion in 'DIRECTV General Discussion' started by wisem10, Nov 4, 2016.

  1. Nov 4, 2016 #21 of 179
    Xsabresx

    Xsabresx Icon

    1,082
    14
    Oct 8, 2007
    Evidently this is where it started. FOX and CNN went down. Then we got a message that guide hadnt been updated. We rebooted and are now stuck at "Acquiring Guide Data"
     
  2. Nov 4, 2016 #22 of 179
    1948GG

    1948GG Icon

    1,247
    49
    Aug 4, 2007
    With heavy rains lately (Seattle), all sets left on locals when I'm not watching something else. Won't touch until I see here that things have been 'fixed'. Something system wide like this should be alarming somewhere at their uplink center(s).
     
  3. Nov 4, 2016 #23 of 179
    randyk47

    randyk47 Icon

    832
    5
    Aug 21, 2006
    San Antonio, TX
    Which is why I called the service number and got the recorded message. I'm avoiding news channels because of the election news so didn't check CNN or Fox but did just now and getting the technical problems screen on both. Haven't checked every channel but the ones I typically watch like NFL, History, and VEL are all working.
     
  4. Nov 4, 2016 #24 of 179
    camo

    camo Godfather

    1,175
    98
    Apr 15, 2010
    Looks like a major crash somewhere. Guide data failure. Possible distribution problem, incorrect ODU selection or signal blockage to one or more satellite locations.

    Don't do a reset it will get stuck doing guide download.
     
  5. Nov 4, 2016 #25 of 179
    Rockaway1836

    Rockaway1836 Godfather

    722
    41
    Sep 25, 2007
    Myrtle Beach
    I can only imagine the bad day installers are having !
     
    1 person likes this.
  6. Nov 4, 2016 #26 of 179
    Gordon Shumway

    Gordon Shumway Member

    114
    11
    Jul 25, 2013
    Ocala, FL
    I got the guide data message when I turned on an H25 that was just hooked up last week. Fortunately I didn't care enough to reset the receiver.

    I turned on the main receiver (HR44), and it didn't display the message.
     
  7. Nov 4, 2016 #27 of 179
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

    10,842
    1,588
    May 17, 2010
    USA
    When I performed a System Test after 41% I got 41-938 (Satellite Dish Alignment or Distribution Problem) and was instructed to call DIRECTV. When you call, after going through all the prompts you're disconnected.
     
  8. Nov 4, 2016 #28 of 179
    njblackberry

    njblackberry Icon

    655
    1
    Dec 29, 2007
    I made the mistake of rebooting one of the DVRs. Oops. Same messages as everyone else...
    Guide appears fine through Sunday (football) :) but the messages were disconcerting - until I came here.
     
  9. Nov 4, 2016 #29 of 179
    Ned C

    Ned C Just me being me DBSTalk Club

    103
    1
    Mar 6, 2008
    Racine WI
    HR-24/100 shows 41-895.
    Sat Dish alignment or Distribution prob.
    On my HR24/100 in another room, won't come on after a re-boot.
    I have noticed the last week or so, my better half had MANY issues with trying to record chan. 360. It would start a record and after about 5 min into it, it would stop the record. It was shown to have 0 minutes. It would start again a few minutes later and have a partial recording. Weird stuff going on????
     
  10. Nov 4, 2016 #30 of 179
    lovswr

    lovswr Godfather

    392
    2
    Jan 12, 2004
    Riverview, FL
    I'm off today & just turned on my HR-34 to watch some CNNHD. Came here & FOXHD is down too. Alas the mothership has 'not' landed. :rollseyes:
     
  11. Nov 4, 2016 #31 of 179
    rbmcgee

    rbmcgee Legend

    164
    2
    Sep 18, 2007
    Nothing seems to work. Went to DTV website to stream - NOPE. Went to foxnews.com to stream w/ DTV credentials - NOPE. This must be a pretty big deal but this is not the first time this week that DTV has run into this problem. It happened earlier but eventually corrected itself.
     
  12. Nov 4, 2016 #32 of 179
    SledgeHammer

    SledgeHammer Icon

    3,546
    554
    Dec 28, 2007
    3m ago, DirecTV finally tweeted about it:

    DIRECTV Service ‏@DIRECTVService 4m4 minutes ago

    8 HD channels are impacted by technical difficulties and we’re working on fix. To watch, unhide SD channels:
     
  13. Nov 4, 2016 #33 of 179
    peds48

    peds48 Genius.

    20,073
    1,075
    Jan 10, 2008
    NY
    Is a known issue. DO NOT REBOOT RECEIVERS UNDER ANY CIRCUMSTANCES. Doing so will have the receiver stuck in acquiring guides data. No activations or resend commands.


    Sent from my iPhone using Tapatalk
     
    1 person likes this.
  14. Nov 4, 2016 #34 of 179
    Janice805

    Janice805 Legend

    287
    1
    Nov 26, 2005
    I can't UNHIDE SD channels. Anyone else? DTV msg says to do that.
     
  15. Nov 4, 2016 #35 of 179
    Rich

    Rich DBSTalk Club DBSTalk Club

    36,342
    2,097
    Feb 22, 2007
    Piscataway, NJ
    I got the error message when I turned on an HR a couple minutes ago. I see no problems with the Guide, tho.

    Rich
     
  16. Nov 4, 2016 #36 of 179
    Rich

    Rich DBSTalk Club DBSTalk Club

    36,342
    2,097
    Feb 22, 2007
    Piscataway, NJ
    I see the error message on multiple HRs, but the Guide itself seems normal. I just ran a check on one HR and I went to next week without seeing any glitches.

    Rich
     
  17. Nov 4, 2016 #37 of 179
    linuspbmo

    linuspbmo AllStar

    232
    31
    Oct 2, 2009
    Unfortunately I did a reset on my HR-44 and now it's stuck on guide data. Is there any way to bypass the guide data download so I can watch recordings at least or am I stuck until they figure it out?
     
  18. Nov 4, 2016 #38 of 179
    Xsabresx

    Xsabresx Icon

    1,082
    14
    Oct 8, 2007
    Should be able to just hit List and the recordings come up. All of my receivers are struck on "Acquiring....." but I can bring up my recordings

    Correction....it will bring up local recordings. WHDVR doesnt work
     
  19. Nov 4, 2016 #39 of 179
    Rich

    Rich DBSTalk Club DBSTalk Club

    36,342
    2,097
    Feb 22, 2007
    Piscataway, NJ
    I'm not getting Fox News or CNN and I get a message that the SD feeds can be viewed. They seem to be the only problems.

    Rich
     
  20. Nov 4, 2016 #40 of 179
    linuspbmo

    linuspbmo AllStar

    232
    31
    Oct 2, 2009
    Thanks, I thought the receiver was locked up on the guide download screen but you can get to the recordings as you said.
     

Share This Page

spam firewall

Advertisements