DirecTV Guide Data Unavailable

Discussion in 'DIRECTV General Discussion' started by wisem10, Nov 4, 2016.

  1. Nov 4, 2016 #41 of 179
    butchd1834

    butchd1834 New Member

    1
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    May 14, 2013
    To unhide SD channels do this:

    Go to Settings and Help, Settings, Display, Preferences, Set Guide HD Channels to show all channels.
    You may need to set you Guide to show all channels if you have a favorite set.
    The menu path may vary.

    Found this on another site and it worked.
     
    1 person likes this.
  2. Nov 4, 2016 #42 of 179
    Xsabresx

    Xsabresx Icon

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    So I have been wanting to upgrade one of my receivers to an HR44/54 (whatever the current 5 tuner dvr is) so I thought now would be a good time to call. You cant even get through now "all circuits are busy".

    Talk about a major outage!
     
  3. Nov 4, 2016 #43 of 179
    1948GG

    1948GG Icon

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    The authentication system at Dtv (at least as it pertains to cnn and roku boxes) is down as well. Tried to go to cnn on roku and got a 'reauthorize' screen, and it won't accept dtv credentials. Smartphone apps still working so far.

    Also affecting watchespn; the screen says 'activation sucessful' but won't actually 'log in' and allow viewing.

    Anybody want to take bets that dtv systems have been hacked?
     
  4. Nov 4, 2016 #44 of 179
    Janice805

    Janice805 Legend

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    Nov 26, 2005
    Thanks butch. I forgot the step to change my FAVORITES list to ALL CHANNELS. duh, blonde here. I've only been with DTV for about 20 years. What a dufus I am. Yep, now I can get the SD version of Fox News.
     
  5. Nov 4, 2016 #45 of 179
    hasan

    hasan Well-Known Member

    5,957
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    Sep 22, 2006
    Ogden, IA
    Same thing here on two different DVRs on separate dishes. I rebooted one HR24 and it, of course is stuck on acquiring guide data, with a message to restart the box. I'm not going to restart the xyl's j box.

    Short term bail out:

    After the restart and a continuing message of unable to get guide:

    1. Hit Exit
    2. Hit List

    Anything you have already recorded on that box (no whole home). is watchable. I'm doing so now.
     
  6. Nov 4, 2016 #46 of 179
    JimAtTheRez

    JimAtTheRez Legend

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    Well, at least this did NOT happen on election night coverage. There is your positive!
     
  7. Nov 4, 2016 #47 of 179
    codespy

    codespy Go Pack Go!!!! DBSTalk Club

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    CNN HD was down Wednesday morning (2 days ago) at about 6:20am with a message by DirecTV on the screen that they were having technical difficulties, however it was working Thursday morning until this situation now.


    Sent from my iPhone using DBSTalk
     
  8. Nov 4, 2016 #48 of 179
    longrider

    longrider Well-Known Member

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    Apr 21, 2007
    Elizabeth, CO
    I ran into something interesting, on Fox News and CNN I get a 'not subscribed' slide which is of course incorrect and the SD versions come in fine. On other bad channels I get the expected technical difficulties slide
     
  9. Nov 4, 2016 #49 of 179
    tomspeer46

    tomspeer46 Legend

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    Eastern NC...
    Other channels that were on the same transponders as CNNHD and Faux news HD as of Wednesday morning have not been affected. They may have moved the news channels to new transponders in preparation for the election night mix, and with the guide data not getting out (perhaps), our receivers don't know where they are.
     
  10. Nov 4, 2016 #50 of 179
    codespy

    codespy Go Pack Go!!!! DBSTalk Club

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    On a rebooted receiver, if one goes to change satellite settings menu and hit reset settings and continue, the guide builds but then hangs at the 98% Complete mark.


    Sent from my iPhone using DBSTalk
     
  11. Nov 4, 2016 #51 of 179
    jerryg2566

    jerryg2566 New Member

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    Nov 4, 2016
    victoria texas
    I went to the hidden menu settings for the tuners and found tuner 1 at 97, tuner 2 at 95 which is fine but the network tuner which downloads the guide was showing 64 not good, it looks like they have some kind of transponder problem. The network tuner is built in to the receiver for downloading to the unit.
     
  12. Nov 4, 2016 #52 of 179
    tuff bob

    tuff bob Icon

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    I'm wondering if its related to the root cause, in that they're trying to move channels around to create an Election Mix for Tuesday night and have royally f'd it up two nights in a row.
     
  13. Nov 4, 2016 #53 of 179
    awalt

    awalt Legend

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    Jul 30, 2007
    Add me to the list of people who hit the red reset before checking here first re: the unable to download channel guide problem #whenwillilearn
     
    2 people like this.
  14. Nov 4, 2016 #54 of 179
    rbmcgee

    rbmcgee Legend

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    Sep 18, 2007
    Just conjecture.
    I do not believe this is a hack.

    I think DTV tried to do something a few days ago, it didn't work and so they backed out.

    They thought they understood the problem and fixed it. They were wrong.

    They tried to do it again today and it didn't work again. Now they are trying to decide whether to bull-forward and try to fix it on the fly or back out again.

    My vote is: Back Out Again. Whatever you are trying to do isn't that important.
     
  15. Nov 4, 2016 #55 of 179
    Indiana627

    Indiana627 Hall Of Fame

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    My HR24 had the "can't acquire guide data" message last night (Thursday) around 10PM EDT. I just ignored it. Both my HR44 and HR24 worked fine this morning. Forgot all about it until reading this thread.
     
  16. Nov 4, 2016 #56 of 179
    John R. Metzger

    John R. Metzger Legend

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    Apr 23, 2002
    Earlier 202 SD (CNN) was on while the HD feed had the "Don't Call" Slide. Now the Golf Channel SD is on 202 SD and CNN is on 218 SD where the Golf Channel should be. I think they may have a real mess on their hands.
     
  17. Nov 4, 2016 #57 of 179
    Rob37

    Rob37 Well-Known Member

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    Jul 10, 2013
    Left the house for a little while. Come back turn on the TV. DIRECTV Logo with black screen is bouncing around my tv screen with audio going in the background. Press the Exit button on my remote control and picture comes back with normal audio but the message reads receiver has not received guide data for the last 7 hours and for me to call customer service. Pressed the Exit Button again and now have normal picture. Watching the Cubs Victory Parade on 665.
     
  18. Nov 4, 2016 #58 of 179
    I WANT MORE

    I WANT MORE CowboySooner

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    Something got F'd up when they tried to launch NOW.
    As good a guess as any.
     
  19. Nov 4, 2016 #59 of 179
    bossfan50

    bossfan50 AllStar

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    Apr 28, 2007
    I put one of my TV's on this morning and had the Guide Data error message. Then I ran a system test and got a 41 error that dish was out of alignment. I found that very strange since my dish has been in the same place for 12 years and I never had a problem. So of course I rebooted and now I am stuck at acquiring guide data.
    Tried to call Directv and kept getting disconnected when automated line tried to transfer me. It was only after repeated disconnections that I came to the forum to see if there was a problem.

    Good thing that I left my other TV alone and I did not try to reboot it. But I never would have connected a guide data error to what appears to be a system wide problem that they are having. I wish that I saw this thread before I rebooted one of my DVR's.
     
  20. Nov 4, 2016 #60 of 179
    Rob37

    Rob37 Well-Known Member

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    Jul 10, 2013
    This is a pretty big deal. DO NOT I REPEAT DO NOT TRY TO RESET YOUR RECEIVERS. YOUR RECEIVER WILL GET STUCK TRYING TO ACQUIRE DATA!
     

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