DirecTV hard drive

Discussion in 'DIRECTV Connected Home' started by Bob Z., Mar 1, 2021.

  1. harsh

    harsh Beware the Attack Basset

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    Salem, OR
    I second this request. One man's "batty" may be a "business decision" and neither DIRECTV nor AT&T are immune to seemingly ill-conceived business decisions.

    I don't mean to suggest that the software is anywhere near flawless but it is a complex system that has been made much more complicated by some of the aforementioned business decisions as well as marketroids that promise more than might be consistently delivered.
     
  2. texasbrit

    texasbrit Well-Known Member

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    Aug 9, 2006
    My HR54 has been just about flawless.
     
  3. Rich

    Rich DBSTalk Club DBSTalk Club

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    Piscataway, NJ
    Assume I did the obvious things.

    Rich
     
  4. Rich

    Rich DBSTalk Club DBSTalk Club

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    Okay, here's what happened: I got the 54 a couple of months ago, and it stopped working several times; a reboot brought it back each time. I have no idea what caused that. A few days ago, I tried to watch a game I had recorded on one of my 24s, and I could not see any of the shows recorded on the 54. The 54 was running, and I could play all the content that was recorded on it. A reboot cured that problem.

    I left the 24 and went to the family room, where the 54 is, and started watching a Yankees game. The 54 would not accept remote commands. I tried a few, and nothing happened. This has happened several times on 24-500s. The DVR refused to accept remote commands. I had replaced every 24-500 when that happened. I like the 24-500s, but they can be wacky. I rebooted the 54.

    The reboot did nothing. I could watch live TV, but I still had no luck with the remote commands. I sat there watching the news and finally gave up. I started to watch a program online, but I wondered if the SSD on the 54 was causing the problem. So, I took the SSD out of the equation and used the internal drive. I had to reboot again to do that. Nothing changed. Switched back to the SSD, another reboot. Nothing changed.

    Once again, I'm sitting there watching the news, and the remote commands are still ignored (I did change the batteries in the remote when all this began). I tried a new remote; it had to be the remote. Nope, the same thing happened. Time for a replacement? I made the call. Suddenly, I see what looks like a 30-second click happen, and then a cascade of remote commands happened. All the commands I had put in came down at one time. That is something I've never seen on a 24-500.

    Now, I have the CSR on the line, and I'm talking to her and trying the remote, and it's working. I apologized and hung up. The 54 has worked correctly since that day. I was told the 54 was new; it's actually a refurb. If this happens again, it's going back. As soon as I could use the remote, I did the CLEARMYBOX thing; I have no idea if that helped. I can't think of anything else I could have done.

    I'm sure the HDD is not to blame, and the SSD certainly didn't cause it. A refurb is a refurb; it was returned for a reason. I don't have a lot of faith in the refurbishing process; in this case, it has to be the box itself, I think.

    Rich
     
  5. harsh

    harsh Beware the Attack Basset

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    Jun 14, 2003
    Salem, OR
    A functional returned unit comes back with most HR54 account terminations. It isn't reasonable to assume that a significant number of those returns were defective.
     
  6. WestDC

    WestDC Well-Known Member DBSTalk Club

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    Feb 9, 2008
    Back in 2010 When I installed D* at that time the HR24-500 Were problems (seams the MFJ of 500 series) has always had an issue --DID you do the clearmybox thine before you called?
     

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