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DIRECTV Inc., Reaches Agreements with State Attorneys General

Discussion in 'DIRECTV General Discussion' started by ndole, Dec 14, 2010.

  1. TBlazer07

    TBlazer07 Grumpy Grampy

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    "The company also agreed not to move consumers into new contracts when it replaces defective equipment ................."
     
  2. davidatl14

    davidatl14 Icon

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    I don't feel sorry for D in particular, I feel a little more disgust over our sterling Legal system where people can Sign up for a Service deadbeat on payments and then claim they didn't understand what they signed.

    Then Grandstanding POLs Like Blumenthal all too ready to pander on the Corporate dime.

    As SamC pointed out above the Costs are then borne by the Majority of the Customer base that pays their bills on time, follows the rules and realizes that Stupidity(feigned or not) is not a valid excuse for Poor behavior.
     
  3. Dave

    Dave Icon

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    In the end it would appear that DTV is admitting there part in deceiving the public and having to change there tos and contracts to be more user friendly. Being dishonest and not making all the facts completely readable or disclosing them to the public is what got them in this mess in the first place.
    All companies have a small streek of dishonesty in them. Cell phone companies, cable companies etc. etc.. They push it as far as they can hoping to not get found out. Then they end up paying the fines and rebates and admitting there guilt. Then pay a very small cost back to the public. DTV will end up giving each customer ($1) dollar in a refund for there underhanded dealings.
     
  4. harsh

    harsh Beware the Attack Basset

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    The term that's been axed is "personal reponsibility".

    We've got software and TV ratings to protect our children and we like it so much that we're wanting a bigger umbrella.
     
  5. ThomasM

    ThomasM RF Engineer

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    From the Milwaukee Journal-Sentinel:


    DirecTV settles deceptive advertising allegations
    By Rick Romell of the Journal Sentinel

    Dec. 15, 2010 12:40 p.m. | DirecTV must change its marketing practices, provide restitution to injured consumers and pay the State of Wisconsin $185,000 under a settlement announced Wednesday by Attorney General J.B. Van Hollen.

    The settlement arises from a nationwide investigation into alleged deceptive advertising that will see DirecTV pay a total of $13.25 million to 49 states and the District of Columbia.

    Consumers have filed complaints alleging that DirecTV, among other things, failed to clearly disclose prices, enrolled them in additional contracts without clearly disclosing terms and enrolled them in additional contracts when replacing defective equipment.

    Under the settlement, the company must reveal all material terms to consumers, replace faulty equipment, clearly state when a customer is entering into a contract and disclose all limits on availability of local channels.

    Customers harmed since January 1, 2007 by the conduct described in the settlement are potentially eligible for restitution. They can contact the Wisconsin Department of Agriculture, Trade and Consumer Protection at 800-422-7128.(15)
     
  6. ThomasM

    ThomasM RF Engineer

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    I wonder if this means LEASED equipment? I can't wait to see new posts from folks with defective equipment that they OWN being replaced with LEASED equipment. Will they just be told "sorry about that, you want your receiver replaced you're getting a new 2 year commitment"?

    Protection Plan customers with broken owned receivers get them replaced no charge and no contract extension-and the replacement is owned also.
     
  7. csgo

    csgo Legend

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    That's a whole different issue. The leased equipment lawsuits are probably going to cost DirecTV many times what this settlement did.
     
  8. mreposter

    mreposter Hall Of Fame

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    Directv and Dish both have mostly contract/2-year commitment service agreements, but don't most cable companies offer service commitment free? Are Uverse and FIOS similar to Directv, or more like cable?
     
  9. harsh

    harsh Beware the Attack Basset

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    Cable offers commitment-free programs, but they often offer much better pricing with a commitment of some sort. This is especially true of bundle packages.

    A difference is that cable typically doesn't have as many extraordinary hardware conditions and stipulations.
     
  10. raott

    raott Hall Of Fame

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    I realize that but they have still done it "accidently" due to a "system glitch".

    A "system glitch" that seemed a tougher technological challenge to solve than splitting the atom.

    So my question was is the "system glitch" now fixed.
     
  11. Rich

    Rich DBSTalk Club DBSTalk Club

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    Before you go overboard on questioning member's sanity, consider this: The last two times I had owned HRs replaced they were both initially listed as leased. I had to call the ACT to get them changed to "additional receivers", which is their way of saying "owned". Just happened three days ago when I replaced a 24-200 with a 24-500. Even the CMG agent questioned me as to how I could possibly own a 24. Then I had to argue the same point with an ACT CSR. Had I not argued and won, I would have been "duped". I doubt if that settlement will have any great impact on the way they do business.

    Rich
     
  12. Rich

    Rich DBSTalk Club DBSTalk Club

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    As has D*. And you know I like D* and am still willing to say that they've lied to me repeatedly over the years. Where's the "accountability" there?

    Rich
     
  13. Rich

    Rich DBSTalk Club DBSTalk Club

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    Good post! I agree with everything in it except for the last sentence. I think they'll just keep on keepin' on. Sadly.

    Rich
     
  14. Rich

    Rich DBSTalk Club DBSTalk Club

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    They've never required subs with the PP to extend their commitment when swapping out owned HRs for replacements. That hasn't stopped them from listing those owned HRs as leased. Damn near every time. And if you don't catch it, it triggers a new commitment.

    Rich
     
  15. Rich

    Rich DBSTalk Club DBSTalk Club

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    "System glitch"! That's the CSRs doing that in most cases and blaming it on the computers. Garbage in, garbage out when it comes to computers.

    Rich
     
  16. Rich

    Rich DBSTalk Club DBSTalk Club

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    I've written to NJ's AG several times and it made me feel good to see that NJ was one of the states listed.

    Rich
     
  17. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Computer error is a result of human error. ;)
     
  18. Rich

    Rich DBSTalk Club DBSTalk Club

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    Again, your question should be: Are the CSRs going to be properly trained? Each time I've had a problem, it's been a CSR that has caused it and that's not in the fine print.

    Rich
     
  19. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    In the end...this finalizes a lengthy process to get DirecTV in compliance with marketing standards and best practices going forward. That's a good thing for every consumer. Something to put into the history books.

    The other providers are still at various stages addressing their own violations and solutions to similar practices.

    It would see that starting in 2011, the marketing in the industry as a whole will be improved, less intrusive to consumers, and more reasonable in scope.
     
  20. Rich

    Rich DBSTalk Club DBSTalk Club

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    Agree, I do. I used to teach a lot of computer classes and it's hard to get that fact across to folks that just don't want to admit they've made a mistake. You can spend the rest of your life putting 2x2=X into an Excel program and you will always get the same answer. Unless you make an error in the input. The term "computer glitch" is a way of pacifying people who are willing to accept that ridiculous statement.

    Rich
     

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