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DirecTv is a bunch of crooks!

Discussion in 'DIRECTV General Discussion' started by FrankFromFl, Jun 4, 2008.

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  1. Jun 5, 2008 #101 of 107

    gregjones Hall Of Fame

    Sep 20, 2007
    I have openly blamed DirecTV for contributing to this problem. I have found the site to be extremely neutral. Probably 80% of the folks here are open and neutral. There are 10% of extremely pro-DirecTV user and 10% that detest them. That is about as even-handed as you could possibly expect.

    I do become frustrated with the phrasing in the service complaint posts. Calling a company a bunch of crooks comes across as a bit inflammatory. Most people here that disagree with the OPs in these threads disagree with the generalizations more than the problems they are having.

    I hate that Frank had these problems. They do happen sometimes. I do not consider them the norm by any means. If they were the norm, DirecTV would not give an email address for a VP. They could not handle the volume of complaints if this happened to a significant percentage of the subscriber base. That being said, I am moving on to other threads. Frank, I hope all works out to your satisfaction.
  2. Jun 5, 2008 #102 of 107

    gfrang Hall Of Fame

    Aug 29, 2007
    plus s&h 19.95
  3. Jun 5, 2008 #103 of 107

    Upstream Hall Of Fame

    Jul 4, 2006

    It's "continually" not "continuously".

    (Sorry. I couldn't resist.)
  4. Jun 5, 2008 #104 of 107

    paulsown Legend

    Sep 18, 2007

    Very funny.:lol:
  5. Jun 5, 2008 #105 of 107

    CJTE Hall Of Fame

    Sep 17, 2007
    I dont need to email the Office of the President, I have their phone number, but I dont need to call them either, I know the plan very well. Maybe instead of talking to the Office of the President, you should talk to someone in the Protection Plan department, someone who knows the policy and uses it every day. Most Importantly Dont put words in my mouth. I never called you a liar.

    Thats right, no extension of the commitment. However, there is a separate, individual 1 year commitment to the protection plan. If you dont beleive that you can send them another email.

    DirecTV's "lease" program is not like any other lease program. You cant compare it to vehicles, cell phones, or anything else.

    Im not the one making assumptions. The lease DID NOT have anything to do with my replacement, because my equipment is OWNED, and continues to be OWNED. So explain that one away.

    If you want to get technical, its $18/month for 2 years totalling I beleive 480, and $12/month for 1 year, totalling $360, if I remember correctly.

    Great, lets review only that issue then. Your commitment got extended either when the replacement was ordered, or when it was activated. Either way, that is a standard problem. DirecTV has no way of bypassing it. All they can do is note when your commitment is supposed to be. And if you mention it when cancelling, any retentions agent can verify that your commitment should've been shorter due to a protection plan replacement.

    Thats great. I'm sorry that you were put through so much hassle, and I wouldn't have been surprised if you'd left. Stick around here and you may find out you could even have some fun with your DirecTV service & equipment, like Beta testing some of the new software before it goes out to everyone (there are risks, but for the most part its a fun experience if you're into that kind of thing).

    Thats understandable. And in the end, shouldnt everyone be able to make their own decision?

    Yea, you're not going to find that with DirecTV. Sorry.

    And I stand behind its in the paperwork that you signed, and agreed to by paying your bill.

    They dont really do that, unless someone comes out cussing at you or something, as they like to be unbiased.

    The OP was stating that I called him a liar. I dont think I called him a liar once, and Ive read over what I said a few times.
  6. Jun 5, 2008 #106 of 107

    paulsown Legend

    Sep 18, 2007
    I understand that the way a problem is presented is important, and maybe these threads could be started in a more friendly and constructive manner, but people get upset, and that is what is being expressed here. That does not make it right, but when an OP posts this type of title on a thread(and is obviously frustrated) and is then attacked, well, that is just like throwing gasoline on a fire. It does not make the problem better. It makes it worse.
  7. Jun 5, 2008 #107 of 107
    Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

    Nov 15, 2005
    I disagree. I've had many good phone calls with DIRECTV. That said, sometimes they do answer with information they are guessing.
    :) There is one variation. If the OP asks to have a thread closed, we are happy to honor that request. My apologies that I didn't see the request sooner.

    So thread closed.

    Thanks everyone who tried to help FrankFromFL, that is the real strength behind DBStalk'ers. :)

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