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DirecTV is EVIL

Discussion in 'DIRECTV General Discussion' started by DirecTVSucks, Jan 20, 2013.

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  1. Jan 20, 2013 #21 of 263
    HinterXGames

    HinterXGames Godfather

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    Actually, you can buy Sunday Ticket. It's not included in new customer offers at the moment, but the ST Max (not base) is currently available to add for the 2013 season. It's for customers who would like to pay it off earlier in the year for the upcoming season and not wait until the fall.
    --
    EDIT: Oh, nevermind 242424. I see what you were doing there. Ignore my post.
     
  2. Jan 20, 2013 #22 of 263
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    Wow. Not only disgruntled, but vindictive.

    Adios.
     
  3. Jan 20, 2013 #23 of 263
    Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    Okay everyone, be constrictive and civil or don't post.

    Mike
     
  4. Jan 20, 2013 #24 of 263
    trh

    trh This Space for Sale

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    NE FL
    As TANK said above, to bad you didn't find 'us' earlier. It looks like at least two of your email addresses where you sent this are wrong. Ellen's office, by all accounts, is very responsive and from what I've read, they do respond to all issues. Good luck.
     
  5. Jan 20, 2013 #25 of 263
    DirecTVSucks

    DirecTVSucks Cool Member

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    Jan 20, 2013
    Bounceback's on every email address



    Recipient address: ellen.filpiak@directv.com
    Reason: Remote SMTP server has rejected address
    Diagnostic code: smtp;550 5.4.1 ellen.filpiak@directv.com: Recipient address rejected: Access Denied
    Remote system: dns;mail.messaging.microsoft.com (TCP|17.158.232.236|61089|216.32.180.22|25)
    Recipient address: bbchurchhill@directv.com
    Reason: Remote SMTP server has rejected address
    Diagnostic code: smtp;550 5.4.1 bbchurchhill@directv.com: Recipient address rejected: Access Denied
    Remote system: dns;mail.messaging.microsoft.com (TCP|17.158.232.237|50184|216.32.180.22|25)
    Recipient address: bruce.churchhill@directv.com
    Reason: Remote SMTP server has rejected address
    Diagnostic code: smtp;550 5.4.1 bruce.churchhill@directv.com: Recipient address rejected: Access Denied
    Remote system: dns;mail.messaging.microsoft.com (TCP|17.158.232.237|50184|216.32.180.22|25)
    Recipient address: chase.carey@directv.com
    Reason: Remote SMTP server has rejected address
    Diagnostic code: smtp;550 5.4.1 chase.carey@directv.com: Recipient address rejected: Access Denied
    Remote system: dns;mail.messaging.microsoft.com (TCP|17.158.232.237|50184|216.32.180.22|25)
    Recipient address: dlsadlouskos@directv.com
    Reason: Remote SMTP server has rejected address
    Diagnostic code: smtp;550 5.4.1 dlsadlouskos@directv.com: Recipient address rejected: Access Denied
    Remote system: dns;mail.messaging.microsoft.com (TCP|17.158.232.237|50184|216.32.180.22|25)
    Recipient address: john.murphy@directv.com
    Reason: Remote SMTP server has rejected address
    Diagnostic code: smtp;550 5.4.1 john.murphy@directv.com: Recipient address rejected: Access Denied
    Remote system: dns;mail.messaging.microsoft.com (TCP|17.158.232.237|50184|216.32.180.22|25)
    Recipient address: michael.johnson@directv.com
    Reason: Remote SMTP server has rejected address
    Diagnostic code: smtp;550 5.4.1 michael.johnson@directv.com: Recipient address rejected: Access Denied
    Remote system: dns;mail.messaging.microsoft.com (TCP|17.158.232.237|50184|216.32.180.22|25)
    Recipient address: ptdoyle@directv.com
    Reason: Remote SMTP server has rejected address
    Diagnostic code: smtp;550 5.4.1 ptdoyle@directv.com: Recipient address rejected: Access Denied
    Remote system: dns;mail.messaging.microsoft.com (TCP|17.158.232.237|50184|216.32.180.22|25)
     
  6. Jan 20, 2013 #26 of 263
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    And when one spams a company, one is less likely to get a response.
     
  7. Jan 20, 2013 #27 of 263
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    Almost amusing. I wrote my previous post without seeing your list of rejected e-mails. Looks like DIRECTV® may have an auto rejector set up for such multiple "cross posts"....

    Did you really expect several members of management to deal with your situation?
     
  8. Jan 20, 2013 #28 of 263
    trh

    trh This Space for Sale

    5,696
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    So everyone you sent was rejected?

    I see the problem with Ellen's (which BTW, isn't the same address you listed above). Should be: ellen.filipiak@directv.com (you left out an 'i' between the 'l' and 'p').
     
  9. Jan 20, 2013 #29 of 263
    Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    Jan 24, 2007
    Part of the problem is those are very old email adresses. For example, Chase Carey left DIRECTV in 2009. I don't know but I'll bet most or all of them are no longer valid.

    Mike
     
  10. Jan 20, 2013 #30 of 263
    HinterXGames

    HinterXGames Godfather

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    Dec 20, 2012
    To the OP, I really am sorry to hear about your experience. I won't comment further on that, as all of the details aren't available. Good luck in your future services.
     
  11. Jan 20, 2013 #31 of 263
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    I think the more important point is one doesn't spam the upper management of a company; it's counter-productive.
     
  12. Jan 20, 2013 #32 of 263
    harsh

    harsh Beware the Attack Basset

    21,192
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    Jun 14, 2003
    Salem, OR
    If someone thinks they have a grievance, how should they go about voicing it?

    Social Media (Facebook, Twitter, Google+, Youtube)?

    BBB?

    Consumer Reports?

    DSL Reports?
     
  13. Jan 20, 2013 #33 of 263
    Davenlr

    Davenlr Geek til I die

    9,139
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    OP, since none of your emails went through, I would consider rewriting your letter, be civil, leave out the social media threats, explain your problem, put in what you think the solution should be, and send it to the address listed above for ellen.filpiak@directv.com.

    I have never heard of anyone waiting more than two days for a response.

    See how they handle your issue, and post back with the results.
     
  14. Jan 20, 2013 #34 of 263
    DirecTVSucks

    DirecTVSucks Cool Member

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    Jan 20, 2013
    Exactly, I don't want to SPAM their management, they do have other things to worry about than just me. But what am I to do if I am not getting a response from customer service or escalations support I am not sure what else to do.
     
  15. Jan 20, 2013 #35 of 263
    spartanstew

    spartanstew Dry as a bone

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    Wylie, Texas
    You did get a response. They told you there was nothing they could do to remove the ETF. At that point, you had a choice to make and you made it. Case closed. Start enjoying your new provider and move on.
     
  16. Jan 20, 2013 #36 of 263
    DirecTVSucks

    DirecTVSucks Cool Member

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    Jan 20, 2013
    In a normal situation if I just decided I did not want my service for whatever reason, I can understand paying a cancellation fee. I would be more than happy to in that instance. However in this case I do not feel that I ever got the service for which I signed up for or was promised, hence me disputing the ETF.
     
  17. Jan 20, 2013 #37 of 263
    spartanstew

    spartanstew Dry as a bone

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    Wylie, Texas
    Or maybe you misunderstood what you signed up for.

    Either way, you were told you'd have to pay an ETF and with that information, decided to cancel anyway.

    Maybe something will come of it for you, but if I were D*, I wouldn't give you anything. You're simply a former customer now.
     
  18. Jan 20, 2013 #38 of 263
    Hoosier205

    Hoosier205 Active Member

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    Promised? That rate was never guaranteed to you for two years.
     
  19. Jan 20, 2013 #39 of 263
    DirecTVSucks

    DirecTVSucks Cool Member

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    Jan 20, 2013
    Actually since we were returning DirecTV customers, they were having a loyalty program offer and giving me a gift card = rebates for canceling other service and returning to them. The rebates paid for any fees associated with the other providers to cancel. As a thank you, it was a 2 year price lock guarantee.
     
  20. Jan 20, 2013 #40 of 263
    Hoosier205

    Hoosier205 Active Member

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    You failed to pay attention to what you were agreeing to. Good luck with your new provider. You didn't come here for help. You came to tell your are avoiding taking responsibility for your own errors and have decided to spam random email accounts in an effort to defer blame.

    You should pay the fee that you are responsible for and move on.
     
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