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DirecTV is EVIL

Discussion in 'DIRECTV General Discussion' started by DirecTVSucks, Jan 20, 2013.

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  1. Jan 20, 2013 #41 of 263
    DirecTVSucks

    DirecTVSucks Cool Member

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    Jan 20, 2013
    I love how you automatically side with the corporate giant and assume that I am clearly wrong in what I agreed to. DirecTV could in no way be at fault according to you....you obviously have not seen the vast myriad of internet postings referring to the exact same situation that I am in. I have a legitimate grievance and DirecTV can SEE the original contract that I signed up for, they agree with me, state that they are going to change it, don't end up changing it to rectify their mistakes, and I have to call them back again the next month. I was told to post here because DirecTV often times monitors this site and maybe I could get some help that way.
     
  2. Jan 20, 2013 #42 of 263
    Brubear

    Brubear Legend

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    If the Office of the President gets involved they will pull the call and verify that the offer made was not misrepresented. I believe all sales calls are kept, as well as the secondary verification that occurs when an upgrade offer is placed. Not only does the caller speak with the person who placed the order, they go to a 3rd party who verifies - on that call - what the account holder agreed to, and what they are getting.
    The current offer on a mover's upgrade (and the one likely given the poster) is 3 months of comped advanced services + 3 months free premium channels. DirecTV does not, and have not had, locked in 2 year rates. Section 1D of the customer service agreement states specifically that they may change rates at any time based on various external pressures.
    My opinion is that it is a regrettable miscommunication, and options may exist for the op if Ms Filipiak gets involved, but I strongly suspect that once the calls are pulled, the accuracy of the original order will be verified.
     
  3. Jan 20, 2013 #43 of 263
    Hoosier205

    Hoosier205 Active Member

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    You are.

    They don't.

    Pay the ETF you are responsible for or allow it to go to collections. Hopefully they will be able to recover something.
     
  4. Jan 20, 2013 #44 of 263
    Hoosier205

    Hoosier205 Active Member

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    +1

    I am all for companies being held accountable and honoring their own agreements. I am also tired of hearing about consumers not being held to some reasonable standard as well.
     
  5. Jan 20, 2013 #45 of 263
    DirecTVSucks

    DirecTVSucks Cool Member

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    See this is what I don't get from all of you. DirecTV agrees with me. They see the notes in my account. They realize I have an issue with the account. They admit that there is an issue with their system. They attempt to rectify the situation. The next month the same situation arises again. Their billing system is having issues. I DO NOT WANT TO SPEND 2 HOURS ON THE PHONE EACH MONTH TO FIX THE ISSUE. I have spoken with 3 different account mangers not front line support. All of them state that they see the credits that should have been applied and are not being correctly applied. All of them agree that I should have a lower bill. At what point do I as a consumer get to say enough is enough. Evidently never according to each and every one of you. I should just keep bending over and taking it. I am being penalized because they do not care enough to fix the issues with their system. All they have to do is honor their agreement. Fix the system and I would happily stay a customer. They do have the best digital signal out there. They can all see the notes in the account. EACH AND EVERY ONE OF YOU WOULD DO THE EXACT SAME THING I AM DOING. It is always easy to respond the way each and everyone of you have when it is someone else's money. You automatically assume that I am wrong and corporations can do no evil.
     
  6. Jan 20, 2013 #46 of 263
    Davenlr

    Davenlr Geek til I die

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    See what response you get from Ellen Filpiak at the correct email provided, and ignore the people who are not trying to be constructive.

    Im not seeing their responses because I have them blocked. There are those people who arent helpful, and just try to stir up crap in every thread that doesnt kiss Directv's butt.

    Most people on this forum are quite helpful. If it gets out of control, just go to private messages with those you deem are trying to help.
     
  7. Jan 20, 2013 #47 of 263
    CCarncross

    CCarncross Hall Of Fame

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    Jackson
    IMO, Directv has the best digital signal out there, on that I will agree with you. But they are in no way the cheapest service out there. I am willing to pay more for what I feel is the best quality service for me. You want a deal, I suggest you go to Dish. Noone gets a 2-year full price break, and as you can see most people do not believe your whole story because most have been here long enough to smell something just doesnt seem right about your story. Decide to pay the actual going rate for your package, or cancel, its your choice.
     
  8. Jan 20, 2013 #48 of 263
    damondlt

    damondlt New Member

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    Directv does do price locks by the way, But the loophole is its only on your basepack.

    I just thought I'd put that out there cause I saw a few post saying Directv doesn't do that.
     
  9. Jan 20, 2013 #49 of 263
    damondlt

    damondlt New Member

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    :hurah:

    I think Directv will be OK!!:rolleyes::hurah::hurah:
     
  10. Jan 20, 2013 #50 of 263
    DirecTVSucks

    DirecTVSucks Cool Member

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    Jan 20, 2013
    http://www.techbargains.com/news_displayItem.cfm/293269

    This is my proof. I signed up for DirecTV 2 year price lock from this website. I clicked on the link and chose my package and was able to lock in my price for 2 years. By allowing resellers of their service DirecTV is obligated to follow though with the terms of the agreement.
     
  11. Jan 20, 2013 #51 of 263
    jimmie57

    jimmie57 Hall Of Fame

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    This is expired but maybe was not when you signed up.

    I copied this and pasted it here from the ad.

    DirecTV is offering users a chance to lock prices for 2 years. Note that the 2nd year is more expensive than the first, but you are still locked in to a sale price. This offer expires 7/18. Plans range from $29.99/mo. Choose the package that best suits you, some of which include:
     
  12. Jan 20, 2013 #52 of 263
    DirecTVSucks

    DirecTVSucks Cool Member

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    Jan 20, 2013
    and I never even got my first year pricing, hence my anger. oh well, I am off work now going home. have a good night everyone.
     
  13. Jan 20, 2013 #53 of 263
    Justin23

    Justin23 Hall Of Fame

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    When you called in, did you speak with the reseller, or D* directly? What was the # you called?
     
  14. Jan 20, 2013 #54 of 263
    brucegrr

    brucegrr Icon

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    Perhaps what the OP means is that he was supposed to have a specific discount for two years? (as I presently do)

    That said, evil is a moral or religious quality. Directv may or may not have done right by the OP but I would reserve the word evil for people who massacre 20 children and not a corporation.
     
  15. Jan 20, 2013 #55 of 263
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Best post of the day.
     
  16. Jan 20, 2013 #56 of 263
    prushing

    prushing Active Member

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    Just because you clicked the link doesn't mean you were eligible for that deal. You said you put your account on hold when you moved. How long were you gone for? You most likely were not a customer long enough to get the "new customer" deal. DTV simply offered you the latest "movers" deal if you used the same person when "resigning" up. Then you didn't pay attention to the contract.

    Simple thing is just get your contract or emails that DTV sent you. If you don't have those, sorry then you have no proof and DTV can do whatever they want. Just play nice and see if they are willing to drop the price for anything.
     
  17. Jan 20, 2013 #57 of 263
    n3vino

    n3vino Godfather

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    Leon...
    What I can figure is that the promo for the premium channels expired and he started to be charged for them. He mentioned that he didn't want them because he didn't want to call and cancel. I'm wondering if that's where the glitch is. He never mentioned what he was being charge for in his monthly statement.
     
  18. Jan 20, 2013 #58 of 263
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    Well put. Plus when one has a misunderstanding or an outright disagreement with another, it's not license to say they "suck".
     
  19. Jan 21, 2013 #59 of 263
    lipcrkr

    lipcrkr Legend

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    TWC SUX!!
     
  20. Jan 21, 2013 #60 of 263
    litex2x

    litex2x Legend

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    It seems as if you misunderstood your contract. Usually when you sign up you always get a bunch of discounts, most of which run out by the end of the first year. Some of the discounts stop around the third or sixth month, which seems consistent with the months your bills went up. I think it's a safe bet that the csr that handled your initial subscription didn't make it fully clear to you what your bills would look like as the months go by. Anybody else that you talked to probably just forced the discount when they weren't suppose and the system just automatically took it away again since your 3 months are up.
     
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