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DirecTV is EVIL

Discussion in 'DIRECTV General Discussion' started by DirecTVSucks, Jan 20, 2013.

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  1. Jan 21, 2013 #81 of 263
    Mark40930

    Mark40930 Mentor

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    Agreed, I have seen those in the past; other promos now lock in base price then offer free premiums for first 3 months.
     
  2. Jan 21, 2013 #82 of 263
    unixguru

    unixguru Godfather

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    "corporations are people too" :lol: Corporations want it both ways - be a person when it benefits them and not when it harms them.

    I wouldn't call this evil. Maybe not even unethical (would require intent). Incompetent seems right.
     
  3. Jan 21, 2013 #83 of 263
    bobcamp1

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    There are all kinds of stories about customers getting screwed by pretty much every provider, including and especially D*. Mainly from charging the ETF even when they failed to provide service as advertised. In fact, there's a class-action lawsuit against D* for this very reason.

    And that problem is here as well. Service includes correct billing. Either tell the OP he was not eligible for the deal (even though at one point D* said he was), admit they cannot honor it, or fix his account once and for all. Let him leave without an ETF, as D* did not hold up their end of the agreement.

    The OP should know that D* will charge his credit card, so he should cancel it immediately. There's also arbitration to recover the lost money and ETF if needed.
     
  4. Jan 21, 2013 #84 of 263
    Hoosier205

    Hoosier205 Active Member

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    Of course they did.
     
  5. Jan 21, 2013 #85 of 263
    Diana C

    Diana C Hall Of Fame DBSTalk Club

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    There are "all kinds of stories" about almost everything and anything on the internet. Even if there were 100,000 incidents like this, compared to the tens (if not hundreds) of million perfectly ordinary and satisfactory transactions carried out by a TV service provider (DirecTV or anyone else) we are still talking about a very rare occurance (we're talking about tenths of a percent here).

    I'm not defending DirecTV - if the OP has presented the full and true story it is clear that DirecTV has bungled this account. All I'm saying is that one needs to keep perspective. Life is too short to harbor anger against a corporation. It just isn't productive.
     
  6. Jan 21, 2013 #86 of 263
    Bill Broderick

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    Not necessarily. Sometimes, automatic removals of things are just caused by programs that were written to think that certain things were a mistake. Way back when, when DirecTV was upgrading their service so that the old HR10-250's no longer worked, Customer Service reps (and supervisors were attempting to replace two 250's with two HR2x's. The system wouldn't allow them to put two HR2x's onto a single order. So they created two orders each with one HR2x on it. The system kept canceling the second order as a duplicate. Eventually, they had to setup the installation with one HR2x and one H2x, and put a note in my account that I was entitled to a second HR2x at no cost.
    Five minutes after my installation was complete, I called and arranged for the H2x to be swapped for an HR2x.

    My point is that some times, programs get in the way of Customer Service being able to fix a problem properly.

    To the OP, as others have recommended, I would suggest writing a new email to Ellen Filipiak's office, that states the facts as you believe them to be. Don't rant like a crazy person. Expressing your frustration is fine. But anger and threats won't help you.
     
  7. Jan 21, 2013 #87 of 263
    Nick

    Nick Retired, part-time PITA DBSTalk Club

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    Well, I mean, you know, corporations need our money to make those unlimited political campaign donations.

     
  8. Jan 21, 2013 #88 of 263
    Richierich

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    I Totally Agree!!! :)
     
  9. Jan 21, 2013 #89 of 263
    James Long

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    Did DirecTV stop locking the first year price? When the company advertises "$29.99 per month for 12 months" the promise is "$29.99 per month" ... Not $25 off for 12 months but $29.99 for 12 months. In the past DirecTV honored the stated price ... the $29.99 per month ... not the level of discount. (It was one of the things I commend them for doing.)

    The current offers have in big print the $$ per month ... so I hope that they are still running their promotions that way. The second year of the "two year price lock" is save $10 per month in the second year. Not an explicit price but a stated discount for the second year. And the three months free HBO+Starz+Showtime+Cinemax is explicit as being three months. It seems pretty clear.
     
  10. Jan 21, 2013 #90 of 263
    Diana C

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    All true...but those deals are for NEW customers. As the OP stated, they were resuming a previously suspended account. I think that is why most people are questioning the legitimacy of the rebates.
     
  11. Jan 21, 2013 #91 of 263
    James Long

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    The deal he linked to was similar to what is being offered today ... and it is good that for new customers that offer stands. The thought that he got something "special" that is not on the books makes it more difficult.

    We have heard of a lot of sweet deals that people get by talking to the right CSR. If the deal claimed in this thread was true it would be the sweetest deal that I have seen. Come back on a suspended account, have DirecTV pay your ETF at another carrier and give you a two year same price guarantee? Besides our Thread Starter has anyone reported a deal that good?
     
  12. Jan 21, 2013 #92 of 263
    jmpfaff

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    I routinely get offers in the mail for both D* and E* that state a two year price lock guarantee. Usually they are from resellers.

    You may have never been offered such, but they do exist.
     
  13. Jan 21, 2013 #93 of 263
    Inkosaurus

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    Read the fine print. Theres promos and stuff to help off set the change but the price still changes. And these are for new customers, the OP was not a new customer.

    I worked at E* during the price freeze. And trust me when I say prices certainly were not locked in and did indeed change ;)
    (i.e. , a customers AT200 being locked in at its base price, but first year promo's expiring resulting in a price increase. Rest assured there were many "But my "Price" was locked in" calls, and the answer was always "Your package price was, and its still locked in at "X" amount, but your total price is not locked in" )

    @Bill Broderick, I agree that the system does at times perceive legitimate changes and credits as mistakes and fixes it. But having worked for both E* and D* in the back of my mind my first thought is, if the credits didnt take 3 times then theres a reason why the system is continually taking it off lol.
    I'd personally love to see the notes on this account as well as the other information on it, because I can promise you all he's leaving details out of his long winded post.
     
  14. Jan 21, 2013 #94 of 263
    jmpfaff

    jmpfaff AllStar

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    Look, all I said was that there are circulars stating a locked in price for 2 years. I didn't say the OP was eligible for such a promotion, and I didn't say that the provider would actually fulfill the promise.

    I suspect that there was a miscommunication between the OP and whomever he/she talked to originally (because of suspended account vs new customer). But unless you have a recording of that call, you don't know whether the OP is "misremembering" or the sales agent gave a "sloppy" explanation of eligibility and terms.

    I'm happy with D*, and thus far they have treated me well. But their ranking with the BBB would not be what it is if they were always straightforward and honest with every customer.
     
  15. Jan 21, 2013 #95 of 263
    Inkosaurus

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    You're right we dont have the recording of the call so most of us cant know.
    On the flip side of that though Ive worked there (and for other call centers) and actually know how this type of call and series of supervisor transfers goes.. The OP is either leaving out details on purpose or was to frustrated/upset during the calls to have picked up on all of the details.
     
  16. Jan 21, 2013 #96 of 263
    goinsleeper

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    I've only ever seen locked in SAVINGS with D*. I've never seen a commercial, internet add, or promotion in the paper that said locked in PRICE. Not trying to fan the flame but there is a world of difference there even though the meaning is all in the way you read it, which may be the point.
     
  17. Jan 21, 2013 #97 of 263
    Justin23

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    I think the verbiage on the flyer says "lock in your savings" or "2nd year savings". That is different than a "price lock".
     
  18. Jan 21, 2013 #98 of 263
    inf0z

    inf0z Legend

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    I didn't read a single line of the first post. I did see a lot of caps locking though. Contrary to popular belief caps lock is not the cruise control to cool.
     
  19. Jan 21, 2013 #99 of 263
    trh

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    What the ad said that the OP linked to was:
    What post are you referring too? Certainly not the OP's first post.
     
  20. Justin23

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    If it says that the 2nd year cost is higher than the 1st...how is that a "locked in price"? It is a locked in savings which is how D* markets this 2nd year discount. I believe the last one was $29/off in the 1st year & $14/off in the 2nd.
     
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