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DirecTV is EVIL

Discussion in 'DIRECTV General Discussion' started by DirecTVSucks, Jan 20, 2013.

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  1. billsharpe

    billsharpe Hall Of Fame

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    With the OP using a name like DirecTVSucks and a thread title of DirecTV is EVIL I'd say his original post could easily be construed as negative, even before reading it. :D
     
  2. spartanstew

    spartanstew Dry as a bone

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    I heard DirecTVSucks might be the next Mod.
     
  3. Scott Kocourek

    Scott Kocourek Well-Known Member

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    :lol: That would make for interesting threads and First Looks.
     
  4. damondlt

    damondlt New Member

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    Because thats your opinion! Its not a proven fact, if it was there would be no complaints about Directvs policies. Which there are tons of complaints.
    That can be proven!

    I can't give you facts on why I think they aren't Well established policies, Because it would only be my opinion, Just the same as you can't say they are.


    Still would love to know what you do for a living?;)
     
  5. jahgreen

    jahgreen Godfather

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    Perhaps we all should double-check that we have the right email addresses in our contacts for the next person who needs them. It's easy to goof. :) The OP used this address after it was suggested to him.

    After reviewing the thread, it's obvious that there was a miscommunication, but I can't be sure whether it was the OP or someone at DirecTV or--as is often the case--both.
     
  6. Hoosier205

    Hoosier205 Active Member

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    ...I don't think you understand what well established means. That appears to be the issue here.

    I am a retired federal employee
     
  7. damondlt

    damondlt New Member

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    That explains everything!
     
  8. goinsleeper

    goinsleeper Godfather

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    Proving they are well established is easy when they have a set agreement. Is there any policy they have that is opinionated? Usually written in ink means well established, granted that could just be my opinion. :)
     
  9. Hoosier205

    Hoosier205 Active Member

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    Actually, no it doesn't.

    Funny how you glossed over the not understanding what well established means part. ;)

    The DirecTV polices being discussed are well established. That is not my opinion. That is fact.
     
  10. rmmccann

    rmmccann AllStar

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    I think the crux of the issue here is simple: it doesn't matter if a policy is "well-established" or not, some people can find fault in anything.

    DirecTV could've handled this issue completely differently and I'm sure people would find fault in that because someone was given "special treatment" over a self-inflicted problem. You can't please everyone.
     
  11. Richierich

    Richierich Hall Of Fame

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    Well, at least he would have to change his USERID to his Real Name!!! :lol:
     
  12. trh

    trh This Space for Sale

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    And I had pictured you as Kevin Smith in Live Free or Die Hard. :D
     
  13. Hoosier205

    Hoosier205 Active Member

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    Haha. More like Bruce.
     
  14. hjones4841

    hjones4841 Legend

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    Just wait until you upgrade your equipment the next time. I started that process in late November. After several hours on the phone, multiple calls to customer retention, a whole bunch of misleading info and out and out lies, I think my bill is straightened out, at least as of an hour ago - after another hour on the phone.

    BTW, I have been a continuous customer of DirecTV since September 1995 and have paid every bill well before it was due. Every time I called I was told how they appreciate their long term customers, but every action has been just the opposite.

    Their latest screw up was charging me $200 for a DVR that I returned (and have proof that they received) almost a month ago.

    Evil is in the eye of the beholder. To me, this kind of disservice was why I left the cable company September, 1995!

    This is why I will never sign up for auto bill pay. At least that way I can hold out on payment until the bill is correct.

    Also, whenever you contact retention for any type of action, demand to speak to a supervisor. That is what it took for me.
     
  15. Richierich

    Richierich Hall Of Fame

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    Actually, I am talking to Case Management about an Issue I have been having and they call me almost once a day to see if my Issue has been Resolved.

    It has Not Been Resolved so they are Escalating it to an even Higher Level so it will be Interesting to see what happens.
     
  16. hjones4841

    hjones4841 Legend

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    Wow, I wish I had your "connections."
     
  17. Hoosier205

    Hoosier205 Active Member

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    It doesn't take any special connections.
     
  18. harsh

    harsh Beware the Attack Basset

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    Isn't that how the party line works?
     
  19. harsh

    harsh Beware the Attack Basset

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    You also have the contractually guaranteed right to arbitration if your cause is just and an informal resolution doesn't get you where you think you need to be.

    See more in Section 9 (Resolving Disputes) of the DIRECTV Customer Agreement.
     
  20. harsh

    harsh Beware the Attack Basset

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    You usually need to have gone through a number of hoops to get an audience with Case Management. Surely anyone can end up there but it will almost certainly be an extraordinary situation.
     
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