1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

DirecTV is going back on promised credits (billing)

Discussion in 'DIRECTV General Discussion' started by corpx, Sep 17, 2009.

  1. The Merg

    The Merg 1*

    Jun 24, 2007
    Northern VA
    Actually, denying them the discount for not calling the right number is reasonable, although I would agree that it is unreasonable for a CSR to state that the subscriber is eligible for the credit and then for it to never appear.

    - Merg
  2. Bob Coxner

    Bob Coxner Icon

    Dec 28, 2005
    Even if you use the proper referral number you can't combine AAA + referral credits. I helped a friend set up a new account, going through the referral number. No amount of argument and debating would get the CSR to budge on this point. They were willing to add other discounts but said the system wouldn't allow them to combine AAA and referral.
  3. Sat4me

    Sat4me Legend

    May 13, 2006
    I have an interesting situation and would like some advice. I signed up and had service installed 6 weeks ago. I phoned the AAA number and informed them that I would take their deal but only if I could get the AAA discount as well as the friend referral. They said that I could. After installation, I phoned back to verify this and was assured that I had both discount. Then, on my first month's bill, I received both discounts but now, on my second bill which I just received, they have taken away the friend referral. I did still get the AAA discount.

    So, my question is ---- by receiving the friend referral on the first bill, does that not say that Directv recognized I was entitled to both discounts. I would appreciate some advice from anyone who knows the law. I am prepared to go to the mats on this and will even quit paying and packup the equipment and send it back to them, IF someone can assure me that I am on solid ground here.

    Thanks for any advice you can give.
  4. corpx

    corpx AllStar

    Sep 7, 2009
    I dont think the regular CSRs will be of any help to you. It's ridiculously that you sign on agreeing to pay $x for the first 10 months, $y for the next 2 months and $z for the year after and then once you're in, they tell you that's not the case. I even had recordings of the signup call and the subsequent calls to check the status.

    For all you doubters of this bait and switch tactic, give the AAA a call ( number at http://www.aaa.com/directv/ ) and ask the rep as soon as the call is answered whether or not AAA can be combined with ref-a-friend.

    Sat4me, I talked with a CSR and a supervisor and they could not comprehend this issue. The activations department denied the claim, but they would not let me talk to anyone from activations, nor would they let me escalate it in any other way. "The system wont let me add it, so you have to live with it" is basically what I got from them. So, I told the supervisor that I want to cancel my service without paying the ETF if they were not going to honor the terms.

    So he fwded me to the cancellation dept and I readily told the guy that I was happy with DirecTV service and would like to keep it, but not at the cost of paying $100 more than I agreed to pay. He immediately offered me a $40 credit and $10x6months to fix the situation.

    He even gave me his extension # to give to my friend, so that he can call to get something similar for referring me.
  5. rudeney

    rudeney Hall Of Fame

    May 28, 2007
    I don't have a problem in denying the discount for calling the wrong number as long as the CSR who answers the phone on that wrong number explains that the discount is unavailable. The moment the CSR acknowledges and assures the customer that the discount is on the order, it should be that way. If the CSR's are mishandling this, then they are the ones that need to suffer the consequences, not the customer.
  6. scb147

    scb147 Cool Member

    Jul 22, 2008
    When I signed up in October of 2008, I used the AAA discount with the refer-a-friend, and I had no problems. Both discounts appeared on my first 5 statements, along with D*'s current package promotion at the time.
  7. Rocko62580

    Rocko62580 Legend

    Sep 3, 2006
    I would just file a claim with the AG's office for your state. You won't believe how quickly DirectTv will take care of you.
  8. walker

    walker AllStar

    Dec 15, 2006
    I have been with D* for a little over 5 yrs and during the first couple of years I referred 3 people and D* found a way to avoid paying me a referral bonus all 3 times. I'm not an idiot so by #3 I made sure I understood the requirements.....somehow it still got screwed up. I just stopped referring people period, even though I've been very happy with D*'s service, at least in regards to viewing service. I ended up using this to my advantage a year or so later to get quite a few freebies after I had another billing issue, so I guess it sort of worked out $$ wise, but it still sucks. They should gladly give referral bonuses to their loyal customers, instead of doing everything possible to avoid giving any bonuses.
  9. Knowledge

    Knowledge AllStar

    Oct 30, 2009
    I would also send a written notice to DirecTV notifying them of the breach of contract.-Joe[/QUOTE]

    Does D* actually agree to anything in the TOS?(Aside from charging the customer) It's only the customer having to agree. Can you breach a contract if you don't include yourself in it. :lol:
  10. Knowledge

    Knowledge AllStar

    Oct 30, 2009
    Anyone?... Anyone?....
  11. csgo

    csgo Legend

    Oct 15, 2006
    Read the original post. He called DirecTV and asked about the friend referral discount and was assured he would get it.

    So he inquired (which is an offer), DirecTV said yes (which is acceptance) and he became a customer. DirecTV gave him the credit on the first bill (which is consideration). That is a legal term called a contract in the United States. Such a contract would be superior to any Terms of Service or other standard agreements.

    So when DirecTV rescinded the credit on the second billing statement that is a breach of contract.

    What don't you understand? The terms of service, customer agreement, lease addendum have nothing to do with the contract entered into by the customer and DirecTV.

    I could contact DirecTV and request they provide me unlimited service for life for $1. If they agree we have a contract. What the terms of service say, or any other agreement may say is irrelevant unless we both agree to a modification of the above example.
  12. rudeney

    rudeney Hall Of Fame

    May 28, 2007
    Except that the original terms of service, which precedes any of these phone conversations, will likely have an exclusionary clause that states that no further modifications can be made except in writing by D*. This protects D* from CSR mistakes and customers who do things like sending payments by check with contract terms written on them. This becomes very, very complicated and that's one reason why we have lawyers and a civil court system. Oh, but wait, the original terms of service call for binding arbitration, so this all becomes a moot point...

Share This Page