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Directv Just Won't Go Away

Discussion in 'DIRECTV General Discussion' started by ltgerryf, Apr 13, 2009.

  1. RobertE

    RobertE New Member

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    Sure it does. If you notice is post #14 the thread starts to goes off on a tangent about returning boxes in general. Pretty much at that point the discussion was about swapping boxes, not returning all receivers when terminating service.
     
  2. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    ...Robert's right...and its actually made up most of the discussion in this thread.
     
  3. csgo

    csgo Legend

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    Or we could talk about foot odor, or the mating habits of the horseshoe crab, but neither are on the topic of the thread.

    However you may want to read the Lease Agreement as it's the only language covering the issues (both of them). You may notice that the language is contained in the paragraph "RETURN OF DIRECTV EQUIPMENT" not termination of service.

    So, we can make up any number we want... 7 days, 7 weeks, 7 months, but none are documented. 30 days is documented in the paragraph of the Lease Agreement "RETURN OF DIRECTV EQUIPMENT".

    It's really that simple, and there's no reason to make up deadlines.
     
  4. roadrunner1782

    roadrunner1782 Icon

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    I've never had an issue returning a receiver and being charged for it, then again I've only had two leased receivers from D*. I did have an issue getting a return kit for the last leased receiver I had, but a simple phone call fixed that. I will say getting Ellen involved right now is alittle extreme. I also don't agree with some here that D* is doing us a favor in not charging us for shipping especially since they chose to implement a lease program. D* wants their receivers back they should pick up the Fedex tab, and that's why they do.
     
  5. RobertE

    RobertE New Member

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    Now, now, no need to get silly.

    Here is the full section you are refering to. Here's the link:

    Yes, upon termination of service, the original topic of this thread 30 days apply. But as previously noted, that with post 14, the topic jumped tracks and changed to swapping receivers on active accounts.

     
  6. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Really...?

    You may want to read the attached document that came in a return kit (not an exchange, a return of a leased unit) just last month - it's their written instructions. Check out the part where it says IMPORTANT about 1/4 of the way down the page = there is a clear notification of seven days - or you will be charged. This is the case on any return of equipment.

    So....now that this is cleared up....how do those horseshoe crabs mate anyway? :D
     

    Attached Files:

  7. csgo

    csgo Legend

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    And what part of that paragraph do you not understand? The paragraph is not about termination of service on your account. The paragraph is about return of equipment.

    You have to read beyond the first line... pay attention to the "or"'s in the first sentence. So we break this down to "if you are leasing a DVR or HD Receiver"... "returned to DIRECTV within thirty (30) days". The word "service" does not mean account. If a receiver stops working and they send a replacement the service on the defective receiver has been cancelled, but you still have an active account.

    So to put this in the simplest terms... if the service on a leased receiver is stopped for any reason you must return it to DirecTV within 30 days.

    I cannot explain why a CSR or flyer may say anthing. All I can say is that the terms and conditions of the contract between you as a customer and DirecTV are in writing for all to see. That agreement is subject to the arbitration clause... a flyer or what a CSR said is not.
     
  8. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Guess what....they go together....no service...no more equipment (anymore).

    No ticky no washy....:rolleyes::D

    You may want to read the actual real document FROM DirecTV which makes this very clear 2 posts back. That was for the return of a leased DVR - no replacement involved.

    In the mean time...I'm reading up on the mating habits of the horsehoe crab...
     
  9. RobertE

    RobertE New Member

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    I give up. :bang:
     
  10. csgo

    csgo Legend

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    Return boxes do not come from, nor go to DirecTV. It's all done by a third party servicer. The flyer is most likely printed by the servicer as well who just wants to get paid their few bucks for 'refurbishing' the receiver.

    Again, you need to understand that the paragraph has nothing to do with terminating an account, but does cover the return of equipment no longer in service (which may, or may not be from a terminated account).
     
  11. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    They are a DirecTV document used by the 3rd party...let's get real. :rolleyes:
    I only "need" to understand is what I read in the document (that I scanned) contained in the actual return kit. It was quite easy to understand - you either send back the unit within 7 days or you will be charged.

    Posting something different here over and over won't change that...

    How's about them Horse Shoe Crabs....!:D
     
  12. Drew2k

    Drew2k New Member

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    So taking this in a different direction, the terms of service are subject to change at any time at DIRECTV's sole discretion, and if they are sending out slips of paper in the recovery boxes citing returns as required within 7 days, perhaps they just forgot to update the TOS.
     
  13. csgo

    csgo Legend

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    Then read the Customer Agreement as it clears this up. Only the Customer Agreement and Lease Agreement apply... no flyer, no CSR, nothing else.

    You agreed with DirecTV: "This Agreement and any lease, activation, programming, or other service agreement that you entered into in connection with obtaining Receiving Equipment constitute our entire agreement. No salesperson or other representative is authorized to change it."

    So in plain words... your flyer means nothing.
     
  14. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Actually....posting that statement (repeatedly, no less) means nothing. ;):D

    They can change those terms at any time (also refer to post #52)....or didn't you read the WHOLE agreement where it states that? :nono2:

    Enough said....no really....enough said....:lol:
     
  15. roadrunner1782

    roadrunner1782 Icon

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    Wow! Really, your supposed to read the flyer that comes in the box?:p RobertE I have some aspirin if you need it!
     
  16. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Who woulda thought, huh? :rolleyes::lol:

    Follow directions that comes inside a return kit....WOW!

    I hope that is a big aspirin bottle you have there, my friend...:D
     
  17. csgo

    csgo Legend

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    Yes they can change the terms and conditions at any time, but only within the law. For example they cannot impose a retroactive change, nor can they discriminate.

    Any change in terms and conditions must be in the form of the Customer Agreement or the Lease Agreement... not a flyer.
     
  18. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    It's not a "flyer"...its their written instructions...you know, something someone is supposed to follow according to a procedure....:rolleyes:

    Perhaps you might try to test the process by calling them yourself to return one of your units, and when the kit comes...don't send the device back within 10 days...then report back here what happened. :D

    No....never mind...most of us know the answer.
     
  19. Kenkong586

    Kenkong586 Legend

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    I'll take them!
     
  20. JLucPicard

    JLucPicard Hall Of Fame

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    Apr 27, 2004
    Ding, ding, ding, ding!

    If I didn't know any better, I would think that csgo is just trying to pad his post count.

    As I'm reading through csgo's repetitive arguement, I'm thinking to myself, "Fine. You can believe 30 days if you want to, but the reality is if you don't return the receiver within the 10 or whatever days (far fewer than 30!), DirecTV will charge you." Sure, you get that back once proof of delivery is confirmed, but you will still get charged long before the 30 days.
     

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