This past week I called dtv about getting another receiver for the basement. Two years ago they did a free swap for my HR10-250 and gave me a free HR21-100. I moved my old HR10-250 to the basement. So I called last Monday to see what kind of offers they had going. CSR told me they would knock off $50.00 for being a long time sub. Said ok and i would think about it. The next day i called about the HD for life and the guy i got said he could do that and it would be no problem. While I had him on the phone i asked about a receiver for the basement. He looked up my account said thanks for being a loyal customer and he would send one out for free. I asked him if i had to take a two year commitment to get that for free. He said no and it was no problem. It just freaks me out how some csr throw out free stuff and others don't. Any how I thought i would share this. I have ota hook up and i got a refurbished HR20-700. Which is what i wanted. I'm still a happy customer.