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DirecTV Lost 11 Year Customer

Discussion in 'DIRECTV General Discussion' started by fosterfamily, Mar 21, 2011.

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  1. Mar 21, 2011 #61 of 211
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    Whoa. A quote from some arcane business page is THE authoritative source of what constitutes the difference, if any between the two words?
    What they say:
    "Servicing, readjusting, and recalibrating equipment or instruments to bring them to near-new or original operational level. Reconditioned goods are of later model and usually in better condition than refurbished (see refurbishing) goods. See also rebuilding and remanufacturing."

    Maybe this resides in some UTC page or other, but for most, the two are in-distinguishable.
     
  2. Mar 21, 2011 #62 of 211
    spartanstew

    spartanstew Dry as a bone

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    Yes, to all of the above. Try not to speak from a position of ignorance. If you don't know something, just say you don't know.
     
  3. Mar 21, 2011 #63 of 211
    TBlazer07

    TBlazer07 Grumpy Grampy

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    Class act. You have no idea of what I have seen or know despite what you assume. Kindly keep your name calling in the schoolyard.

    Edit: And I can assure you with 100% certainty they DO NOT do what you say.
     
  4. Mar 21, 2011 #64 of 211
    netraa

    netraa Godfather

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    Actually...

    They just ran a very lengthy segment about who, where, what, and how they recondition all the boxes that come in from the field in this months training video for all technicians....

    So, actually....

    We do.:rolleyes:
     
  5. Mar 21, 2011 #65 of 211
    RACJ2

    RACJ2 Hall Of Fame

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    I do know the rules and understand why they recycle the old leased units. Although I do agree that they should supply new equipment to new customers. And save the old models for replacements of
    like failed units.
     
  6. Mar 21, 2011 #66 of 211
    dpeters11

    dpeters11 Hall Of Fame

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    Should they be reserved for people who've been customers for a long time? Refurbished units are not necessarily junk though. If a unit had a bad hard drive, and it was replaced with a new one by DirecTV, what is wrong with that unit? It's refurb at that point.
     
  7. Mar 21, 2011 #67 of 211
    TBlazer07

    TBlazer07 Grumpy Grampy

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    Propaganda. If they did so to all incoming boxes there wouldn't be enough to ship out. Just like the videos that show the nicely dressed techs in their clean and ironed shirts walking into customers homes with big friendly smiles on their faces. :)
     
  8. Mar 21, 2011 #68 of 211
    RobertE

    RobertE New Member

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    I'll say it again. You've got no idea what you are talking about concerning the reconditioning process of receivers.

    Your just arguing for the sake of arguing.
     
  9. Mar 21, 2011 #69 of 211
    TBlazer07

    TBlazer07 Grumpy Grampy

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    Well then, you're absolutely right. I concede.
     
  10. Mar 21, 2011 #70 of 211
    ShapeGSX

    ShapeGSX Godfather

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    Or they should give you incentives to take used equipment instead of new. They give out the incentives anyway, DTV might as well get something more out of it, and it would at least feel like a more honest policy. Make the refurbs cheaper than the new ones. Hell, they've already gotten the lease fee out of the refurb at least once before.

    They should be honest and up front about whether you will be getting a refurb or a new unit. This stuff pops up all the time on these forums. Their customers obviously care. Those that don't, such as some of the people posting in this thread, could pay less for the refurbished stuff since it doesn't matter to them if they get old, slower, less capable equipment with smaller hard drives. :p
     
  11. Mar 21, 2011 #71 of 211
    spartanstew

    spartanstew Dry as a bone

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    There's no name calling there. You don't know what you're talking about and are taking guesses as to what happens. That's ignorance. And to compound it, you're arguing with people that do know.
     
  12. Mar 21, 2011 #72 of 211
    kcaudiofx

    kcaudiofx Legend

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    I know its already been said but ill feel better saying it myself too, its been said many many many times on here.. Should of ordered from a "Retailer" quit giving D* the business, give your local guy the business...
     
  13. Mar 21, 2011 #73 of 211
    SPACEMAKER

    SPACEMAKER Freethinker

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    I haven't read a beatdown like this here in a while.

    But a "long time lurker" knew what he was getting into when he posted this thread.
     
  14. Mar 21, 2011 #74 of 211
    YtseJammer1977

    YtseJammer1977 Mentor

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    You mean like free equipment and installation on sign up?
     
  15. Mar 21, 2011 #75 of 211
    ShapeGSX

    ShapeGSX Godfather

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    I know you are trying to make a point, but you missed mine. I don't really care. They should just be honest about the state of the equipment you are going to get. Being completely honest about this stuff would lead to fewer complaints and more satisfied customers. I don't think the web page where you can sign up for DTV even says that the equipment you might get is refurbished. I looked, even in the fine print. Didn't see it.

    Awesome user name, by the way. :icon_bb:
     
  16. Mar 21, 2011 #76 of 211
    Hoosier205

    Hoosier205 Active Member

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    They are being honest about it. They never promised brand new equipment. I am not aware of a single television service provider in the entire world which offers entirely new equipment to each and every customer. You don't own the equipment. You're leasing the equipment for temporary usage. It makes no difference how old it is, so long as it is in working order.
     
  17. Mar 21, 2011 #77 of 211
    Ed Campbell

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    "Just a point of clarification .. I don't believe that DIRECTV advertises anywhere that you will receive an HR24 and/or an H24 as part of your install. They only advertise an HD DVR and/or an HD receiver. The advertising really isn't false in any way .. BUT .. it doesn't mean you have to like the policy. I'm just saying that it's not false advertising."

    I'm a 17-year customer and everything posted here as an answer to the OP's misperception - is exactly what I've learned here and through personal experience over those years.

    There isn't any false advertising going on. Excepting the years rural customers like me were stuck into Pegasus and not receiving service directly from D* - service has been at or above what I know the region I live in is capable of. I've managed and sold for technical businesses in the construction trades and know what's available. D* has always proved as good or better than any of the competition.

    "Age discrimination?"

    Not quite as old as your parents. I'm 73 on the outside. Though my geek brain thinks I'm still 26. I've been through age discrimination in employment and know exactly what it feels and looks like. Something I've never experienced with DirecTV.
     
  18. Mar 21, 2011 #78 of 211
    ShapeGSX

    ShapeGSX Godfather

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    The difference is that most other TV service providers also don't charge up front for leased receivers. It is all about expectations. When you lay down the same cash up front, and not an insignificant amount, you expect the same hardware.
     
  19. Mar 21, 2011 #79 of 211
    spartanstew

    spartanstew Dry as a bone

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    Most new customers don't pay for equipment either.
     
  20. Mar 21, 2011 #80 of 211
    rkr0923

    rkr0923 Guest

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    Man, I can't believe you people. The man didn't get what he expected for his Dad and you people have the audacity to call him a fool and say D* will be better off without him as a customer. Some of you have let D* go to head. Did he overreact, possible, but he has that right. If he wasn't happy he wasn't happy. Sure doesn't mean you have to talk to him like that.
     
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