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DirecTV messed up my order and now I have to wait 2 more weeks

Discussion in 'DIRECTV General Discussion' started by fieldsg22, Aug 24, 2012.

  1. Justin23

    Justin23 Hall Of Fame

    Jan 10, 2008
    Who did you order service through? Website, calling D* directly, telco, retail location (Best Buy, Costco, etc)?
  2. tampa8

    tampa8 Godfather/Supporter

    Mar 30, 2002
    To be fair to you and the rest of us..... this is a forum for "enthusiasts", not a forum for "occasionally watch TV, don't really care..." :hurah:
  3. 242424

    242424 AllStar

    Mar 22, 2012
    I missed that part in the rules, you have a link?
  4. gio12

    gio12 Icon

    Jul 31, 2006
    The exact same thing happened to me. I was told the installer changed the appointment for no reason. I told he did it to attend the Miami Heat parade.

    I got DIRECTV to finish the HMC install the next day at my connivence and not what they had available 4 days later AND I got a $150 credit for the issue.
  5. joshjr

    joshjr Hall Of Fame

    Aug 2, 2008
    NE Oklahoma
    Have you logged into your account to see if there is an earlier date available? I'm pretty sure this happened to me back in 2008 and they told me the same thing. I logged in online and changed it myself. Let us know.
  6. joed32

    joed32 Hall Of Fame

    Jul 27, 2006
    I was able to call the national phone number of the company actually doing the installation which was Ironwood at the time and they got me a much earlier appointment. They were nice about it and knew what I wanted right away without me even asking. They must get called frequently for this.
  7. n3vino

    n3vino Godfather

    Oct 2, 2011
    AS Steve Martin would say, " Excuuuuuuse meeee".:)
  8. Scott Kocourek

    Scott Kocourek Well-Known Member

    Jun 13, 2009
    I'm pretty sure all are welcome, life would be pretty boring if we all agreed and thought alike.
  9. Billzebub

    Billzebub Godfather

    Jan 1, 2007
    Pittsburgh, PA
    I think maybe tampa8's response was misunderstood. I didn't read it as saying only "enthusiasts" could post here. I read it as an explanation as to why people on this board can't live without their TV.
  10. Carl Spock

    Carl Spock Superfly

    Sep 3, 2004
    Maybe I'm daft but I don't get it.

    If I understand your post correctly, fieldsg22, it was an order entry error that caused the problem. In other words, human error. It wasn't maliciousness or laziness that caused your appointment to be canceled. I could get upset over that. But somehow human beings being human beings makes it easier for me to accept the situation. I realize this is just me. You might be different in this regard.

    For that mistake, DirecTV has offered you a credit. While I may well have missed the size of the credit, you seem to be OK with the amount offered.

    Beyond that, you have mentioned two options. Other posters have mentioned a third idea. I see a fourth one.

    1) You accept the credit and take the install in two weeks. If there are truly no other appointments available between now and then, that's what you have to do. I don't see the issue here. If you want DirecTV, and you think the credit they offered for the mistake is fair, then what's the problem?

    2) If you don't want to wait for DirecTV, then go to another service provider. It sounds like you could get an installation much sooner from someone else. It isn't like you don't have a choice here. And it is just TV. I'd especially consider this option if the other provider doesn't have a commitment. Use them simply as a stop gap provider if you need TV for the next two weeks. Me, I'd go without TV for a couple of weeks and use this opportunity as a chance to read those books I haven't gotten around to yet. If I really want to see a sporting event, which would be about all I'd truly miss seeing, I'd go to a sports bar for the game.

    3) I agree with other posters in that you should game the system to see if there really isn't an open date for installation in the next two weeks. If nothing shows up online, I'd call them every morning over your cup of coffee to see if something has popped up.

    4) I'd push DirecTV to give you the name of the installation firm so you can contact them directly to be put on a waiting list in case there is a cancellation. DirecTV used to give out the name and phone numbers of their installers relatively easily. My experience is that they don't do that anymore. I'd push them to give you this information. The suggestion of sending an email to ellenfilipiak@directv.com about your situation could shake loose this phone number and get you an installation sooner.

    Again, I may just be dumb but this problem is equivalent to my going to the best car mechanic in my town. To have Pete Conway's shop work on my car means a two week wait. If an appointment I'd set up somehow got screwed up and I had to wait an additional two weeks to have my car worked on, then I'd wait (This is assuming the problem I have with my car could wait two weeks in the first place. If it could wait two weeks, it could wait four.) If either I don't want to or can't wait two weeks then I would take my car to a different mechanic. You seem to have the same options.

    EDIT: Thinking about it more, there is a fifth option, and one that I understand completely. You simply wanted to blow off some steam, complaining here that DirecTV made a mistake with your appointment and you'll be without TV for two more weeks. That is a perfectly acceptable and standard use for DBSTalk. Please do that any time you want. Ignore blowhards like me. Welcome to the forum, fieldsg22. :)
  11. Beerstalker

    Beerstalker Hall Of Fame

    Feb 9, 2009
    Peoria, IL
    I think the big thing here is DirecTV's system really needs to be fixed. They shouldn't have to completely delete/cancel an order in order to fix a mistake with the order. If there is no way around having to do that then they need to put something in place so they can hold the original appointment time slot open until they can get the new order set up and assigned to the same time slot. You shouldn't be able to lose your time slot because they need to fix something they screwed up.

    Also nobody should be able to cancel/reschedule an appointment without the consent of the account owner on record allowing it to happen.
  12. n3vino

    n3vino Godfather

    Oct 2, 2011
    I can understand the frustration that the OP's order was messed up, and that his install date was moved back. My install date was a day late, because the installer"s vehicle had broken down, and that upset me. I didn't make a big deal and just rolled with it. However, some of you are justifying the error by saying that mistakes are made.

    I learned a long time ago, that it's not so much what the error is, but how fast you can recover from it. In this case, D* didn't do very well in trying to recover from the error.
  13. Dude111

    Dude111 An Awesome Dude

    Aug 6, 2010
    I really hope they will end up crediting you fieldsg22 .. YOU WERE W/O SERVICE!!

    Makes me mad........... GOOD LUCK BUDDY :)
  14. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    Dec 2, 2010
    Don't be mad! Or sad!

    It looks like a drive by sham. OP hasn't responded to requests for info. It looks dodgy at best.
  15. Carl Spock

    Carl Spock Superfly

    Sep 3, 2004
    A two week old post in an inactive thread on an Internet forum from a stranger you call buddy makes you mad...

    Dude111, if I was you, this morning I'd be setting up an appointment with my doctor to discuss my upcoming heart disease.
  16. NewForceFiveFan

    NewForceFiveFan Legend

    Apr 23, 2010
    He'll get a few calls from Directv's installers saying they've had a cancellation and can move up the install date sooner. I got that a few times when I first re-upped in May 2010 but declined due to my personal schedule. I will say the wait was worth it as I was treated to a nice lawn-chair view of the Directv installer almost slipping off the roof and dropping his electric drill which slid off the roof onto the top of a plexiglass table below.

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