Directv needs to fire their engineering staff

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Rob77, Jul 11, 2009.

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  1. Rich

    Rich DBSTalk Club DBSTalk Club

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    And yet CCarncross thinks that it is not technologically possible for a plain receiver and a DVR to have the same speed. And he's usually right (well, nobody's right all the time :lol:) and in this instance I agree with him.

    Rich.
     
  2. Tom Servo

    Tom Servo Icon

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    Just out of curiosity, is your DVR networked? If so, do you use VOD, or MediaShare or TV Apps?

    I've been thinking for a while it's all the add ons that have slowed these things down. Or maybe using RF instead of IR.

    My times for what you did are similar. But try scrolling through the guide. Page at a time or one channel at a time, and count any missed keypresses. I can get anywhere from two to twenty missed keypresses as the guide "hangs" while scrolling. Same in the playlist.

    Go to ESPN and after it comes up, go to another channel. How many keypresses and missed changes do you go through before it works? Because for me it's an exercise in futility sometimes. Sometimes it's fast, sometimes it ain't.

    Now play some recorded content. Hit the 30 second skip button three or four times in a row. Keep doing that until you get to the end of the program. If it's like my DVR, it'll jump to the very end unless you s-l-o-w-l-y repeat that skip.

    I can handle the slow channel load time; I am not a flipper. But another family member is, and she usually gets frustrated and just turns off the TV when the receiver starts acting a fool. Or she bitches to me about spending a hundred bucks a month and she can't watch TV. :rolleyes:

    If you do happen to use advanced features, go try to fire up TV Apps on an channel with interactive content. Then go fix yourself a drink, maybe fry up some bacon to enjoy while it gets completely hung like mine did the other day. 7 minutes later, all the "Exit" keypresses finally registered and I got a chorus of *bump*bump*bump*bump*bump*bump*bump*bump*bump*bump*bump*bump*bump*bump*bump*bump*bump*bump* from the receiver. :lol:
     
  3. Rich

    Rich DBSTalk Club DBSTalk Club

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    And that's an example of how boring the forum has been for a while. There really isn't anything major to complain about, so we get into these useless arguments just to argue. It's pointless, but...

    Once upon a time, I took an oath about the Constitution and when I got discharged from the Navy, that oath was not nullified. That remark about people "babbling" about the right of free speech was troubling. But the lack of understanding of the Constitution is equally troubling.

    :lol:

    Rich
     
  4. Rich

    Rich DBSTalk Club DBSTalk Club

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    I do have the HRs I was talking about on Ethernet cables and do download programs frequently. No MediaShare, but I do have the Apps on some of my HRs. Don't use them, but they are there.

    The 23 is on IR and the 21-700 is on RF. Same response time. Didn't use my stopwatch, just counted "one thousand one" and so on.

    Just did the guide and the playlist with the 21-700. Both the guide and the playlist changed each time I pressed the down key. Did it fifty times on the guide and went to the bottom of the play list and back to the top. Did the page at a time twenty times on the guide and went to the bottom of the playlist and back to the top. Never missed one time.

    You weren't clear enough on how to change the channels. I'll try a couple ways. I'm on ESPN now, women's soccer, and I'm going to go to channel 244...OK, went right to the Syfy channel playing the Crow...now to channel 13, PBS in NY...went right there and Julia and Jack are cooking. Now I'll try it with the guide...Julia and Jacques is highlighted...punch in 244 and...back to the Crow. Punch in 206 and...women's soccer. Is that what you meant? I never have any problem changing channels. I usually use the Guide to do it.

    When D* first implemented that feature, people were having problems with it and I posted that they were holding the slip/skip button down too long. Nobody was doing that, of course. I stopped suggesting that, but didn't change my mind. But some HRs are more sensitive that issue than others. I've learned how to use the slip button and if it does happen, it's usually my fault. I've also found that if you are in FF and hit the slip button the thing goes to the end of the recording. I found that out by being clumsy. It would be nice if those two buttons were a bit farther apart. Do you have 22s? The one I had would go to the end of the recording whenever it felt like it. Once it went to the end when I pressed Play.

    I usually scoff at new bells and whistles and end up using them. I thought QuickTune was useless, since I rarely watch live TV, but I use it all the time. But the Apps? I've got computers in every room that I have a TV in and I use the computers for stuff like that. But I'll keep an open mind and keep loading them, one's bound to catch me.

    How many HRs do you have and do you have the same problems on each one?

    Rich
     
  5. Tom Servo

    Tom Servo Icon

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    I only have one HR22-100. The others are just HD/SD only boxes.

    With the slip/skip button it may be a case of two keypresses registering as one long press. That would certainly explain the skip to end frustrations.

    I have to admit, I am puzzled at why mine would be so slow sometimes and yours seems to be pretty snappy, since we seem to have similar setups. Unless it's a hardware difference between the HR22's and 23/21's.
     
  6. peano

    peano Icon

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    Huh??? You guys need to take off your rose colored glasses in regards to the HR DVRs. They are woefully poor.

    I have a 722 and an HR-22. There is simply no comparison in regards to speed and ease of use.

    I agree with the OP. The DirecTV engineers in charge of the HR design and software sould be fired.
     
  7. Jhon69

    Jhon69 Hall Of Fame

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    Those that have a speed issue with your HR2xs should perform a Reset Everything in Reset in System Information(hold down Info button for 5 seconds).You will lose your recordings,favorites lists,parental settings afterwards if your HR2x does not speed up contact DirecTV for a replacement.Good Luck!.
     
  8. Jhon69

    Jhon69 Hall Of Fame

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    Did you send Tivo a thank you note because how well the 722 works?.;):D
     
  9. inkahauts

    inkahauts Well-Known Member

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    Um, I think they are very easy to use, and very intuitive.. Your just used to yours. Thats like so many people who think tivos are great.. I think they suck.. ReplayTV had by far the best GUI ever.. and still does.. Sad that a GUI built more than 5 years ago is still the best pout there...

    Thats not to say there aren't lots of things they can improve.... and are....

    However, speed is one of the big ones, and it is going to get better...
     
  10. harsh

    harsh Beware the Attack Basset

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    Given that others are using Winchester mechanisms to record up to four programs at once while doing other DVR stuff, I don't think the storage device technology plays much into the speed differential.
     
  11. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    No rose colored glasses here....just thousands of hours of satisfied use of HD DVRs, including the HR21-200, HR20-700, and others.

    As a very recent entry into the fold, the HR22 seems to have some issues that near-term firmware should correct...comparing that to a Dish 722 is simply not representative of the mainstream DirecTV HD DVR user base.

    Woefully poor...not at all here my friend....come on over....I'll show you just how wrong you are. :D
     
  12. harsh

    harsh Beware the Attack Basset

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    The nice thing about not "stepping out" is that you have little to no perspective on what you're missing. It is kind of like those who insist that they'll never see any benefit to HD over SD.
     
  13. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    I've seen dozens of playback hours on the 722. No doubt it is a nice unit.

    That said, it is no where near better than a number of others from other providers. I also did not care for some aspects of the Dish GUI, but that's what you get.

    Going back to the OP....the HR22 still has some issues that require firmware improvements...no doubt. Many of the other DirecTV HD DVRs in the stable perform quite well, and are very dependable for years here, thank you.
     
  14. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Seems this thread has strayed a bit .. If you want to compare/contrast DISH & DIRECTV receivers, let's move on to another thread please .. As for here ..

    Please :backtotop ..
     
  15. Rich

    Rich DBSTalk Club DBSTalk Club

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    Switch to a 23 and you'll see the problem disappear. I did. Don't buy into the idea that all HRs are equal to each other, that's just not true. I expected you to post that you owned a 22. The one I had would do the slip to the end thing whenever it felt like it. Surprisingly, it did everything else very well. Fast as you could hope for, recorded everything, never missed a recording. Shocked me, then it started slipping to the end.

    I checked my four 20-700s last night for a while and they are faster than the 21-700. Couldn't even get "one thousand out" and the guide was up. No problems with scrolling, no problems at all. Then my wife caught me and I had to stop.

    Rich
     
  16. Rich

    Rich DBSTalk Club DBSTalk Club

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    That reset does absolutely nothing but wipe out your recordings. The CSRs are just cruel when they tell an unsuspecting person to do that.

    Rich
     
  17. bobcamp1

    bobcamp1 Icon

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    Inconsistency is the trademark of poor design.

    Not only are there differences in the hardware design between the different models, but many DVRs appear to have production issues as well.

    And the "it must be your setup" argument is just as bad. Nothing should require everything to be absolutely perfect. And even if it does, the design should aggressively eliminate all the unreliable aspects to the extent possible.
     
  18. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Design has little to do with it.

    Actually...several of your premises are incorrect.

    Setup and environment (cable lengths, dish placement, dish alignment, power sources, connector ends, multiplexers used, and splitters used, to just name a few) can, in fact, impact performance.

    In the case of hardware - the different extentions, i.e. HR21-700, HR21-200, HR21-100 represent different manufacturers, not necessarily different "designs".

    In fact, those of us who are intimately familiar with a number of these HD DVRs units (having done extensive testing just prior to their public release) know that their "insides" are extremely similar.

    Yes, a hard drive might be located on the front, or right, or left...and a port might be next to another input on the back, but these nominal physical variances have no impact of consequence to performance. They are virtually the same units, regardless of manufacturer.

    It's almost all about the firmware. In that arena, there are some variances, although even those are not major ones. But they can be enough to result in speed or other performance differences when using them.

    Those variances are being mitigated through the CE testing program.

    When the original HR20-700's came out (and I have 2), they were slow as molasses, and now are among the faster HD DVRs. This all changes over time, and as improvements are made. As new technologies are released (such as SWM), these require some design changes, leaving natural variances between "generations" of models.

    What has to be taken into account is that in addition to the launch of new IRDs, new features and functions are being introduced over time as well. This often means one model might be ahead of another in terms of adapting to the new capabilities.

    This stuff is evolutionary, not revolutionary.

    Those of us who have witnessed the changes firsthand for the past 3-4 years alone recognize the tremendous progress that has been made in the HD DVR experience, not to mention all the new features introduced.

    There is still work to be done, new technologies to leverage, and new capabilities to be delivered. I expect even greater things in HD DVR viewing for the rest of 2009 and into 2010.
     
  19. bwaldron

    bwaldron Impossible Dreamer

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    Just in my own experience as one who has been around since the HR20 was released, I'd agree that great progress has been made. My HR20-700's work faster, more reliably, and with more features than upon release.

    However, I can also state that my HR21-100 has been a dog since I received it, and it's performance had degraded to the point that, like an old sick dog, I'm about to take it out back and shoot it. I'm going back to an HD receiver rather than a DVR for the bedroom TV.

    If my experience with the HR2x series was based solely on the HR20-700, I'd be perfectly happy. If it were solely based upon our HR21-100 (or the HR-22's I've dealt with at the in-laws' place), I would be among those severely chastising DirecTV.

    Could be model/manufacturer differences, could be the particular units I've dealt with. Regardless, there's significant variability out there in DirecTV DVR Land, and I can understand the frustration and angst expressed by those who got the short straw with their leased units.
     
  20. mopzo

    mopzo Legend

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    I expect items to fail. But what I disagree with is the recording policies. My -100 Caller ID has not worked for weeks. DVR says no dial tone. Verified dial tone with a test phone, it's the DVR. Normally not a big deal, except when a person in my house is hard of hearing. (She uses headphones from the AV receiver to watch TV) What do i do? The DVR is half full of recordings. I replace the receiver, the recordings are lost. Can't transfer recordings from old to new. I have to live with this problem? I guess so.
     
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