I think that DirecTV has heard our complaints. The last email I got from Ellen's office said that they were focusing on improving HBO on demand. I wrote back yet again and said that On Demand was an inferior service and in no way a substitute for HBO GO and that I thought DirecTV was big enough to chew gum, launch satellites, and deal with HBO GO and on demand all at the same time. I also said that if HBO was the bad guy in this I'd be happy to complain to them instead if they'd provide me with some actual information. I just received a phone call from a nice, somewhat flustered, man in the Customer Advocate office. He, of course, had no information either, but didn't hide behind any particular excuse, and broadly hinted that they were working on it. At least I know that we have their attention.