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Discussion in 'DIRECTV General Discussion' started by Richierich, Apr 17, 2012.
Please tell me that they are not gona use Geek Squad...
Yes, they will use the Geek Squad but what's wrong with the Geek Squad???
They have served me well.
Here we go with the "...are protection plans/extended warranties/blah blah blah....a good deal" posts..... Here's a clue, why do you think all these companies are falling over each other trying to offer them to you. And the answer is not because it's a good deal for the purchaser.
You register your products online. So if you buy a TV, you register it so that it is on the manifest as a covered item. The "fine print" is a list of what items are covered and what isn't. For example, an old tube tv is not going to be covered. Certain PCs with older operating systems or built before a specific year aren't covered.
There will be a complete list of what is covered and what isn't, what the deductible is along with the total amount that would be covered in a given year. All that should be posted on Directv.com on Thursday when it launches.
Sort of, but not exactly. Mobile phones aren't covered but there are ancillary devices like speakers, routers, etc that are covered that you don't use to watch D* either.
As long as it includes existing equipment in my home, I'll probably consider it. However, if there is a requirement that the equipment must still be under factory warranty to be considered eligible then I'll probably pass
N.E.W.'s core competency would appear to be extended service plans (insurance) and that would seem to have precious little to do with people who would come to your home and fix things.
Does N.E.W. have a large complement of in-house equipment repair technicians who make house calls?
In their Consumer Ownership Experience web page, N.E.W. speaks to "arranging for" service calls and troubleshooting over the phone. While arguably valuable services, I'm not sure that equates to actually fixing things as you might expect of someone like Sears Home Service or Best Buy's Geek Squad.
Ah, the devil is in the details, never saw a mention of a deductible or coverage limit in the press release, that changes things a bit maybe.
And if they have to replace your TV it'll be with a refurb model that is 7+ years old.
We have had our share of experiences with extended warranties and I have yet to taking one out on large ticket items. At least in my experiences, You will either end up with a check for your that is equal to what you paid for it or they will offer you a NEW replacement.
For the cost it might be worthwhile with replacement coverage and no deductible.
But with deductible or trip charges or lack of replacement, I don't know that I'd have any interest. But they did the research so lets see if people put their wallets where they put their mouse.
With 7 HDTV's, two AVR'S/home theater systems, three PC's, and a bunch or network hardware $19.95 to cover all of that might not be too bad, depending on the gotcha's in the fine print.
More than likely this will all be outsourced to local or regional service providers. Nothing different than when you buy a extended warranty from HH Gregg, Costco or Best Buy etc...this is how it is normally handled with 3rd party warranty providers. N.E.W. will handle the claim and logistics of your warranty. I do not think they have in-house folks across the USA for all the coverage, although I could be wrong, but that would not be the norm. Similar to how DirecTV ousources their installations.
The way it works is they have a call center who you first contact who does VERY basic troubleshooting. If that fails they send out a local factory authorized repair shop in your area (at least for TV's) or have you ship the item (they pay the shipping) to a factory authorized service center (TV's under 32" are shipped, larger sets are in-home). They are simply expeditor's. When my Plasma died they sent out a well known repair shop here in NNJ who came and picked it up. A few days later they said the set was no longer serviceable. The shop informed them and they contacted me a few days later an gave me 2 options (replacement or check). They are underwritten by an insurance company and are basically just an agent between the customer, repair shop and finally the insurance company who is their underwriter.
Of course, that's what an insurance policy normally has. For Verizon and AT&T's plan, I think they charge like $89 to come out and take a look and then will replace up to $4000 or something to that effect. I'd need to double check. D* will charge a smaller fee but replace a higher amount, but yes there will be a deductible like most insurance policies.
The difference with this plan is that many customers will buy a new tv at FILL IN BLANK Consumer Electronics store and then be offered to by 1, 2, 3 year extended warranty on the spot. This plan allows a customer another bite of the apple so to speak if they didn't buy that plan last year or two years ago, plus it's spread out on a monthly basis rather than one lump sum add-on cost at the point of purchase.
Depending on what choice you made:
Was the replacement for like kind?
Was the check for: Original purchase price, replacement cost or was it depreciated?
Yes, they underwrite these things but they also have a huge network of technicians nationwide that do these things. That's what I meant by their core competency in terms of the repair work and the network which they tie into.
As someone that worked for an insurance company for 30+ years I know how it works, but the word insurance never appeared in the PR. As I said, the devil will be in the details of how this will all work.