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DIRECTV Offers New Expanded Technology Protection Plan

Discussion in 'DIRECTV General Discussion' started by Richierich, Apr 17, 2012.

  1. Apr 20, 2012 #81 of 178
    TBoneit

    TBoneit Hall Of Fame

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    Yes, that is the one.

    Not a huge surprise.

    Did you know that the GS doesn't really do hardware at the store level?
    I have heard from my Customers that the laptop that they bought the extended warranty for, took over a month to be repaired.

    The next time they brought it into the local computer store and paid for the repair even though the extended warranty had time left because they couldn't be without another month +

    The conspiricist in me thinks that may be deliberate so they don't come back again.

    Cheers
     
  2. Apr 20, 2012 #82 of 178
    Drew2k

    Drew2k New Member

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  3. Apr 20, 2012 #83 of 178
    hilmar2k

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  4. Apr 20, 2012 #84 of 178
    gator1234

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    The problem with Squaretrade is after your coverage period expires I don't think you can renew. So if you do 3 years, you have no coverage after 3 years. With the Directv deal you always have coverage as long as you pay your monthly fee, no matter how long you have had the items. At least this is how I understand it.
     
  5. Apr 20, 2012 #85 of 178
    hilmar2k

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    And for apparently as many items as you own. What would the cost be at Squaretrade to cover my 3 flat panel TV's, 2 A/V receivers, 4 laptop computers, etc.?
     
  6. Apr 20, 2012 #86 of 178
    gator1234

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    If you sign up for the service where do you go to enter your equipment?
     
  7. Apr 20, 2012 #87 of 178
    Drew2k

    Drew2k New Member

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  8. Apr 21, 2012 #88 of 178
    dbstv

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    Just got off phone with them they do not cover smart phones apple pc's or my DLP TV's so is it not for me sad it is a good deal
     
  9. Apr 21, 2012 #89 of 178
    gator1234

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    This statement does not agree with the info on their terms and condition sheet from their website as it applies to Apple PCs. It states "All types of Computer Systems, Laptops and Tablets are eligible for coverage under this Plan except Computers and Laptops which are not equipped with a Windows Operating System version Windows XP or newer or Android version 1.6 or newer and Apple computers which are not equipped with an Apple operating system version OS X or newer or Linux OS with 2009 publication date or newer". In other words they are saying Apple computers are not covered "if they are not equipped with OS X or newer". So as long as your Apple computer has the current OS X such as Lion is would appear to be covered. Same goes for an Apple laptop.
     
  10. Apr 21, 2012 #90 of 178
    TBlazer07

    TBlazer07 Grumpy Grampy

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    Correct, and Squaretrade won't cover the 3yr or 5yr old LCD or Plasma TV you ALREADY have. ST only gives you 30 days after purchase of a newly purchased item.
     
  11. Apr 21, 2012 #91 of 178
    TBlazer07

    TBlazer07 Grumpy Grampy

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    ZERO dollars because S.T. does not cover "what you already own" unless you owned it for less than 30 days. They base price on retail price. My 50" Panasonic plasma was ~$195 plus NJ sales tax (which surprised me) for 5 years based on a $1700 retail after a 30% off coupon.
     
  12. Apr 21, 2012 #92 of 178
    dbstv

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    That is what they told me

    But the DLP TV's I got killed me from getting it
     
  13. Apr 21, 2012 #93 of 178
    hilmar2k

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    I know that. My question was more rhetorical in nature.
     
  14. Apr 21, 2012 #94 of 178
    hilmar2k

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    Yeah, I have an LCoS projection TV that I'd love to be covered. Even still, I can cover 3 LCD TV's, 3 laptops, a netbook, and tons of A/V equipment. Not to mention the standard PP plan stuff that it also covers (I don't currently have the PP).
     
  15. Apr 21, 2012 #95 of 178
    Davenlr

    Davenlr Geek til I die

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    This is true. SQ doesnt cover things you already own, but to be honest, how much is the "fair market value" of a 4 yr old TV? Also, this policy does not cover "Acts of God". So that lightning strike isnt covered. If they pay you off, you have to return your product to them. Who pays the shipping for that 60" big screen when you have to send it to them?
    Plus they wont cover projectors, DLP (makes one wonder), Blu-Ray players...

    ST warranties are transferable if you sell the product. This one isnt.

    I am sure for some people, it would be worth the peace of mind. I only carry extended warranties on items that will still be worth over $500 at the time of the warranty expiration (my two Flat screen tv's), and the two items subject to accidental damage from dropping (my laptop, and my tablet). Both those were so cheap for the 4 yr policy, it was worth it to me. Homeowners covers acts of God and theft, both items this policy wont cover.

    The odds of losing a covered item after the manufacturers warranty expires is pretty slim with electronics. Most my stuff is outdated before the warranty expires, or gets upgraded anyway.

    Now if I had a $1500 home theatre amp, and $2000 speakers, I might be interested, if it covered the speakers blowing out, and the amp. Not sure if ST covers speakers, but I couldnt afford that kind of system anyway.
     
  16. Apr 21, 2012 #96 of 178
    raott

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    Which is why I stand by my original statement and this is a terrible idea. D*s track record on its CSRs knowing anything in detail is abysmal. This program, which is terms and conditions intensive, will only lead to failed customer expectations.
     
  17. Apr 22, 2012 #97 of 178
    ATARI

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    My thoughts exactly.
     
  18. Apr 22, 2012 #98 of 178
    harsh

    harsh Beware the Attack Basset

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    There's not much that can go wrong with an LCoS outside of the iris. That and any fans are the only moving parts. The new FP LCoS from JVC doesn't even have an iris.

    Retroactive coverage is often kinda hit and miss.
     
  19. Apr 22, 2012 #99 of 178
    hilmar2k

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    I was thinking about the bulb.
     
  20. harsh

    harsh Beware the Attack Basset

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    Have you priced bulbs recently?

    I just paid under $60 for with two day delivery for my RPTV. It is less if you're willing to mount a new bulb in your old housing.

    I don't know what the lifespan of the new bulb is going to be, but it only took me ten minutes to change so it is something I'll likely order a spare for.

    If you have to take the unit apart to swap out the lamp, you're level of difficulty will likely be greater and labor may enter into the equation.
     

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