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DIRECTV Offers New Expanded Technology Protection Plan

Discussion in 'DIRECTV General Discussion' started by Richierich, Apr 17, 2012.

  1. onebadmofo

    onebadmofo AllStar

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    Well I don't know how much DTV employee's get, but I can tell you as good as my installer was, he was not happy with his pay. One of the first thing's he complained about....he did a good job so I'm pleased.
     
  2. RobertE

    RobertE New Member

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    :lol: Thats funny.
     
  3. TBoneit

    TBoneit Hall Of Fame

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    Reference to http://www.dbstalk.com/showthread.php?p=3024622#post3024622

    Data recovery is supposed to be $99, Virus cleaning $99, Install windows with all drivers and software Plus security updates $99.

    You would also be surprised how often the cloning software can take a defective drive with non booting windows and the new drive will boot with everything OK after the clone. It depends on how bad the drive is.

    While I think it is a bargain people complain and want a lower price. Since I'm not DirecTV that doesn't happen.

    I have one right now where I need to pull the motherboard, replace a bad capacitor and hope that makes it boot every time. For $99 I'll be spending a couple of hours and hope it works when I'm done. This one has all kind of temp sensors and fan monitors hooked into the case. It will be a pain in the neck. Still only a flat $99 if successful.
     
  4. Jun 1, 2012 #144 of 178
    Rich

    Rich DBSTalk Club DBSTalk Club

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    What's funny? I'm not sure the company I'm talking about is the correct one. Do you know if it is?

    Rich
     
  5. Jun 1, 2012 #145 of 178
    hilmar2k

    hilmar2k Hall Of Fame

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    It is.
     
  6. Jun 1, 2012 #146 of 178
    Rich

    Rich DBSTalk Club DBSTalk Club

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    Next time I see that repairman, I gotta ask him if NEW was what I heard from him or if I heard the wrong thing. Whoever it was, he sure didn't like working for them.

    Rich
     
  7. Jun 1, 2012 #147 of 178
    LoveDoc143

    LoveDoc143 Cool Member

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    To be fair, there aren't many people - CCRs included - that like working for NEW. This I know personally. ;)
     
  8. Jun 2, 2012 #148 of 178
    Rich

    Rich DBSTalk Club DBSTalk Club

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    The guy I talked to had worked for several appliance repair companies and he said Sears was terrible to work for too. I bring this up because I know unhappy repairmen are prone to do the minimal amount of work possible. And not do it well.

    Rich
     
  9. Jun 2, 2012 #149 of 178
    joed32

    joed32 Hall Of Fame

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    Had some serious problems a while back and took my PC to a local shop, and he said that as long as the computer had the windows sticker on it with the serial number for my copy of windows he was authorized to put a fresh copy of windows on the machine. To wipe the disk and replace Windows cost $85 and took a few hours. For $130 he would preserve all of the data files, photos, etc. and I could pick it up the next day.
     
  10. Jun 2, 2012 #150 of 178
    RobertE

    RobertE New Member

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    The $ is funny.
     
  11. Jun 2, 2012 #151 of 178
    Rich

    Rich DBSTalk Club DBSTalk Club

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    I realize it's not much, but still don't get the joke. Serious question.

    Rich
     
  12. Jun 2, 2012 #152 of 178
    TBoneit

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    That seems a fair price, I suspect that the prevailing rates depend on where you are.
     
  13. Jun 2, 2012 #153 of 178
    mikec73

    mikec73 AllStar

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    I work for a company that does NEW work. they subcontract out and pay a flat rate for a service call. we are not paid by the hour. Our contract with them is $70 a call which I get 50% my company gets the rest. New requires us to order parts from them. Your tech may show up in 3 days but not repaired in 3 days. Techs are not necessarily factory authorized because those contracts are separate and with each manufacturer. I may work on something for New that I cannot under factory warranty, though we are authorized on most and have serviced the others in the past. They do usually ask several questions when I call for parts/authorization after the initial visit, like the condition of the product, was it possibly caused by customer abuse. Normally with a company like New there is no deductible.
     
  14. Jun 2, 2012 #154 of 178
    TBlazer07

    TBlazer07 Grumpy Grampy

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    Is there a MAXIMUM payout per year on this plan? I know Verizon had that on their $10/mo TV plan. Once you reach that number you can't get any more service. It covered every TV in your home but you couldn't collect more than (whatever it was).

    Edit: Found it. $6000
     
  15. Jun 2, 2012 #155 of 178
    Rich

    Rich DBSTalk Club DBSTalk Club

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    How many service calls a day did you get? More than you could do in a normal work day?

    Rich
     
  16. Jun 3, 2012 #156 of 178
    HobbyTalk

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    The fact is now a day many consumer goods service people do not like their job. Most are over worked and under paid.
     
  17. Jun 3, 2012 #157 of 178
    Rich

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    Seems like most of the appliance repairmen complain about the same thing: Too many jobs in one day and not enough compensation for doing those jobs. Seems as if each one gets a call from the dispatcher about a half hour after they arrive to see when they will be done and on their way to the next job. If I accept an afternoon "window", the guy shows up hours after the window closes.

    So, I don't accept windows in the afternoon anymore, which is getting more and more difficult to do.

    Rich
     
  18. gpauljr

    gpauljr Cool Member

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    Jul 11, 2007
    Has anyone else had experience of making claims. If so what was the result?
     
  19. hilmar2k

    hilmar2k Hall Of Fame

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    Mine is pending back-ordered parts.
     
  20. hilmar2k

    hilmar2k Hall Of Fame

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    While my laptop is still in for service (parts came in Friday), the communication thus far has been outstanding. I receive either a phone call or an email every couple of days with an update. Assuming the repair is completed quickly now that the parts are in, and the laptop comes back in good working order, I will be very impressed.
     

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