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DirecTV one of "The Fifteen Most Hated American Companies"

Discussion in 'DIRECTV General Discussion' started by thelucky1, Jan 5, 2011.

  1. Shades228

    Shades228 DaBears

    Mar 18, 2008
    They even put a disclaimer in the article about MVPDs.

    Yes I know the link was already in the first thread but when you copy and paste out of the article they put it in so I left it in their for them.
  2. dpeters11

    dpeters11 Hall Of Fame

    May 30, 2007
    There are a couple things to consider on this list (some of which has been mentioned.) But first of all, the order doesn't matter. The article says it wasn't in a particular order. So that's why BP can be so far down. But by the article title, they aren't even eligible to be on the list. Now rethinking, it's hated in America not an American company.

    I agree the negatives on DirecTV are blown out of proportion. I can get a cell phone and end up with a $350 termination fee and it doesn't take a tech half a day to install (due to complexity for example.)

    Plus there are some companies that we just love to hate. Very few people love their banks.
  3. hdtvfan0001

    hdtvfan0001 Well-Known Member

    Jul 28, 2004
    Just like the bus of bashers... :D
  4. Hoosier205

    Hoosier205 Active Member

    Sep 3, 2007


    Just follow the facts.
  5. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    Jul 12, 2006
    Los Angeles
    Seems lots of people are finding the information interesting .. doubt it changes anyone's personal perception, though.
  6. ShapeGSX

    ShapeGSX Godfather

    Sep 17, 2006
    I've been a DirecTV subscriber for 9 years now, and I haven't had many issues.

    But I still think that there is a lot that DirecTV could do to improve their image and customer satisfaction. The fact that we know the ins and outs of their business and how to work the system doesn't make up for the fact that people who don't know this can often feel like they are getting screwed. Missed appointments, wrong equipment, multiple install visits, ugly wire runs, drilling through walls, refurbished equipment with the same fees as new, lease fees, lease vs own education, yearly price increases, misinformed customer reps, varying equipment and install deals, early termination fees when you pay a fee for the equipment up front and they get the equipment back, etc... This stuff is all within their control to improve.

    I really don't mind reports like this coming out if it results in a better company to deal with.
  7. hdtvfan0001

    hdtvfan0001 Well-Known Member

    Jul 28, 2004
    Agree, including the "if" part.

    However, when a story heading calls any company "the most hated in America"...and has no valid data to support it...it's clearly an opinion piece or agenda piece, eliminating any credibility for it.

    No doubt DirecTV is just like any other large company that has "opportunities to improve". I think you'd have to search pretty hard to find many folks who don't want it to be the best company for its customers that it can be.
  8. Billzebub

    Billzebub Godfather

    Jan 1, 2007
    Pittsburgh, PA
    OK, I do hate the Cowboys. But I hate the Mets a lot more than the Yankees.

  9. hancox

    hancox Godfather

    Jun 23, 2004
    Nice try. I'm a multi-year customer, and a D* fan. I just don't own the blue pompoms, that's all.
  10. hdtvfan0001

    hdtvfan0001 Well-Known Member

    Jul 28, 2004
    Generic term...not specific to any one person.
  11. Earl Bonovich

    Earl Bonovich Lifetime Achiever

    Nov 15, 2005
    If "no particular order" was really wanted, then it should have been bullet points on their part, and not #'s... and should have been done Alphabetically.

    Also by title: The Fifteen Most Hated..." Means, these companies are sorted... somewhere.
    Are we to assume they just randomly placed them in a random order?

    In fact, I missed the lines that said this was in no applied order, with the title, and the fact that they were numbered... I can see how MOST people will miss that.
    (and that is probably their intention).
  12. Satelliteracer

    Satelliteracer Hall Of Fame

    Dec 6, 2006
    Sounds like what I read from UCONN fans defending Calhoun and his program the last few years. :D
  13. Ganome_Danome

    Ganome_Danome Duplicate User (Account Closed)

    Dec 10, 2009
    Yeah, people who don't know how to read very well.

    "The following is 24/7 Wall St.’s Fifteen Most Hated Companies for 2010, in no particular order."

    Is not a hard sentence to understand, to see, or to read, and it's right above the first company in bold.

    The only way you can miss it is if you didn't bother reading the article and just skimmed it, or have the reading comprehension of a 5th grader.
  14. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    Jul 12, 2006
    Los Angeles
    Since you have such a great explanation .. any thoughts as to why they actually number each entry? Also why is it wrong to call an entry #2 when it's labeled as #2 even if it's "in no particular order?"
  15. Earl Bonovich

    Earl Bonovich Lifetime Achiever

    Nov 15, 2005
    Ahh... thanks for the slams.

    So can you explain to me:

    #1) If they are the top 15 companies, then how are they top... if they are not ranked somewhere.

    #2) Did they throw all the names into a hat, and just pull them out randomly to pick the display order

    #3) Why are their numbers attached to them in the list, instead of a bullet point.

    Yes, I missed the "not in a particular order" the first read.
    It happens... Especially when it is presented in an ordered fashion.

    And my first read on it:
    Saw the title, and then gravitated right to #1 and started to read the description on it. Which I would argue, is the natural reading style of the VAST majority of people on web pages... .and I will argue, that was their intended purpose.

    IF their were no numbers, and the list sorted in Alphabetical, or Industry, or company size order... then it would be very easy to see that they were "in no particular order".

    But the way they chose to present it, and then hide behind that "no particular order" line, read VOLUMES (at least to me) the intent of this article.

    Must be the reading level, and comprehension level of a college graduate, that reads that deep into an article to find the "other" meanings...
  16. YtseJammer1977

    YtseJammer1977 Mentor

    Oct 29, 2010
    I agree
  17. hdtvfan0001

    hdtvfan0001 Well-Known Member

    Jul 28, 2004
    With numbering the companies on the list, and then saying they are in no order...it seems more like it was written by a 5th grader.
  18. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

    Jan 24, 2007
    Ok, I thought the AT&T logo as the Deathstar what pretty funny. :lol:

    Oh, and Satelliteracer, I'm a UCONN Amuni too. :cool:


  19. Hutchinshouse

    Hutchinshouse Hall Of Fame

    Sep 27, 2006
    The order is irrelevant. Being on this list is nothing to be proud of.
  20. zero2dash

    zero2dash Cool Member

    Sep 26, 2008
    Well it probably doesn't help that the article puts up a D* picture with the Kardashians because there's not a lot of people in the world today that like them (lots of men love Kim's body [myself included :lol:], lots of women hate Kim because of her body and their man liking it).

    In any event ~ big frickin' deal, it's some opinions. "Taken from several sources, including employees"....probably many of which are DISGRUNTLED. Second, any one company can poll any 100 people about something, and if people are dissatisfied in the LEAST, they'll throw a tantrum like the company in question murdered their whole family and defecated on their living room carpet.

    For instance - I always see people complain about AT&T, especially their cell service. We've had AT&T wireless for almost 3 years now, and not once have we had a problem. It depends on where you live I'm sure, same as satellite or cable service. I hear a laundry list of complaints about Charter (being in St. Louis County which is where Charter *is*), but otherwise....meh, whatever. It's a list of opinions. Who cares. Nothing to cancel service over unless you have problems yourself.

    Between having E* and D*, the only complaint I can have about either is that we loved E*'s HD DVR and we hate the D* one we have currently (HR22-100). We're planning on switching back to E* in March when the 24yr term is up, but otherwise...service vs service, I have nothing but good things to say about either company.

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