Separate names with a comma.
Discussion in 'DIRECTV General Discussion' started by thelucky1, Jan 5, 2011.
you, trolling? seriously?
No, he is just a big college sports fan is taking a friend snag at your avatar.
Well, there's no new HD channels to boast about.
I'm sure SR is just having fun. That is what this forum is all about.
...while quoting my post. Unless Jim Calhoun works for D*, pretty much the dictionary def. of trolling.
Not that it's that bad, just doesn't suit him.
Definitely have to agree here. I really believe DTV is a good service and is far above the competition, but I agree there are some things that you mentioned that could be improved to create a better overall experience.
Sorry, but you missed . . . .
The article refers to University of Michigan American Customer Satisfaction Index, which looks to be a fair chart.
Not much difference between Dish & DirecTV on that index.
Nope....didn't miss anything.
They are numbered. They numbered it. That puts them in a sequence.
Their "not in any order" statement totally contradicts that, and demonstrates even more that they have an "agenda" by ranking them and then claiming not to do just that.
Their list is also a joke, as some of the most highly consumer-rated companies are on the list.
I don't think anyone here needs to see DirecTV show up on a list to clue them in to the fact that their support/customer service kinda sucks, no?
If the order did not mean something (to someone) then why not just list them in Alphabetical Order?
I've never had a problem. A small percentage have.
True, but I think that DirecTV might need to see the list to clue them in to the fact that their support/customer service kinda sucks. :lol:
The more lists, the better!
It is always funny to read things like this. Downright hilarious really. Folks turns to posts from people who came to a forum dedicated to DBS topics to complain and/or inquire about various problems concerns, and issues...and assume that those select few represent a large scale customer service problem. :lol:
Is DirecTV customer service perfect? No. Of course not. The customer service provided by any company is imperfect. However, to judge it based on the very limited sample produced here is, well, ridiculous. Although it is to be expected from our resident group of pot stirrers.
...let's try to remember that the list is based on data which shows that DirecTV has beaten all of their cable competitors for the last 10 years and has beaten Dish Network 9 out of the last 10 years. They are well aware of that. They issue a press release each year indicating their placement and score. Facts. Just silly facts.
CS has always been tiptop to me. No issues!
Yeah, I have Charter cable as well as DirecTV. Beating them sure doesn't mean you're awesome, though. The whole industry has an awful reputation for customer service.
When I think of failed customer service, I think of situations where there was a problem and never a satisfactory solution. I'm not aware of too many situations that have been discussed around here where DirecTV didn't work on it until the problem was fixed for the customer. I've read about plenty of unreasonable requests made by impatient customers expecting a CS rep to move heaven and earth at the drop of a hat however.
I have always had great CS experiences with DirecTV. I know that whenever a problem does come up, they are going to do whatever they can to make it right.
I'm guessing that it is also one of the most difficult industries in which to be successful with customer service as well.
Funny thing is all of it is covered in the lease agreement they sign as well as over the phone!:bonk1: