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Directv Protection Plan HELP

Discussion in 'DIRECTV General Discussion' started by stblake10, Aug 28, 2008.

  1. rudeney

    rudeney Hall Of Fame

    May 28, 2007
    I don’t blame them for wanting to go through the process, but sometimes you can get a really bad CSR. I still have an old UTV on my account that failed (hard drive went out). I called, and told the CSR what was happening. He started giving me the steps for doing a menu-reset. I explained that the receiver was stuck at “connecting to WebTV” and would accept no user commands. He then wanted me to do an RBR. I tried to explain that the UTV had no red button. He actually got a bit rude with me, telling me that I needed to follow his instructions or else they would not be able to resolve my problem. I asked for a supervisor and all was solved pretty quickly.
  2. rahlquist

    rahlquist Hall Of Fame

    Jul 24, 2007
    If all else fails thats always the best bet. The troops in the trenches have their orders, if following that procedure is a waste of time talk to the supervisor.

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