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directv protection plan...

Discussion in 'DIRECTV General Discussion' started by jimmerz, Feb 10, 2010.

  1. celticpride

    celticpride Icon

    971
    1
    Sep 6, 2006
    A few months ago they came out and replaced a bad lnb and alighned my dish for $0.00 ,with my protection plan,when i 1st got this plan i was told it covers everything from the cable,dish,receiver and even your remote!
     
  2. daystrom

    daystrom AllStar

    60
    1
    Feb 1, 2010
    I would say the PP is good insurance if you are not comfortable with your system. I am confident enough to know if none of my receivers work I have either a power injector problem (easy to spot), a badly aligned dish, or a bad LNB. All of these parts are available online and easy to replace. I have a SWM LNB so my system may be easier to diagnose than those with SWM switches so YMMV. If it's a single receiver, well I'll gladly pay $20 to ship another. At that rate I could have three receivers replaced in a year and still come out $11 ahead.
     
  3. GregLee

    GregLee Hall Of Fame

    1,701
    19
    Dec 28, 2005
    Should be, yes. I agree with what you say, but getting beyond what you deserve to get to what you actually get, I tend to think the PP is worth the money. You just get more consideration. Think of it as a bribe or tip to DirecTV to do what it should be doing anyway, but sometimes doesn't.
     
  4. wcalifas254

    wcalifas254 Mentor

    46
    0
    Sep 23, 2007
    Well I live in california, no snow, no heavy storms. If I lived in an area where possible lightning strikes, snow, and heavy wind possibilites I'd get it. Reason for that is that you will most likely have to re-aim or replace some type of equipment (i.e. fried receivers, misalignments, etc.) I think it works for some people depending where one lives. Oh and I forgot to mention, if I had a dvr I might also get it cause I hear alot of constant forum entries on people's dvr's going out left and right or having some serious issues with them. Besides that I haven't needed it in 6 years so far.
     
  5. zudy

    zudy Legend

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    Jul 22, 2009
     
  6. wingrider01

    wingrider01 Hall Of Fame

    1,764
    2
    Sep 9, 2005
    nope - no PP 19.95 is the normal rule, lot of times now they want to roll a truck to verifiy that there is actually issue, 49.95

    Just had to call in for an issue with a owned R15 that my kids use, power kept dropping. Few minutes to get to a PP consultant located in Mississippi, we went over a few things to check the unit and while he was filling in the paperwork for a replacement we discussed some of the BBQ's and senic motorocycle tour routes that we where both familiar with, new unit on the way flagged for owned, no cost and found out about a couple of new BBQ's that just opened up down there, all in all a very pleasant expierence.

    Personal choice, I prefer to keep it, it has paided for itself over the years with alignments, resetting a dish that was totally screwed up by roofers, a couple of remotes that where on the wolfhounds prefered chew toy of the day list, a few replaced defective recievers that are still labeled as owned. 6 bucks a month is one less drink per month at the happy hour.
     
  7. spartanstew

    spartanstew Dry as a bone

    12,566
    61
    Nov 16, 2005
    Wylie, Texas
    You forgot to multiply it by 10 again.

    Let me know if any of your other posts confuse you and I'll do my best to clear them up.
     
  8. gfrang

    gfrang Hall Of Fame

    1,335
    0
    Aug 29, 2007
    Two times i had a Dvr go bad and received two bad replacements,each time they tried to push me into the pp. After asking to speak to there supervisor i received a one time courtesy call. So in all i got two one time courtesy calls.:)
     
  9. BK EH

    BK EH Legend

    168
    0
    Oct 3, 2005
    I have had the service 10 years and have had to pay for a truck roll once in 2 different houses. I then got a 10 buck credit for 5 months because they were a 1/2 day late.

    Save your money.
     
  10. codespy

    codespy Go Pack Go!! DBSTalk Club

    1,132
    50
    Mar 29, 2006
    Wisconsin
    Look, I've been a subscriber long enough [on premier package] with many receivers to understand this. Ccarn... already told us to move on. For whatever reason, I'm getting flamed. Was I surprised? Yes. Am I complaining? No. I am only sharing my latest experience, and getting flack because of it.
    I have had to pay shipping several times in the past. Every time I get good service via CSR's, I hang on the line and give positive feedback to their supervisor because working in a call center can really stink for the most part.
    I promote DirecTV in my line of work (construction) and DirecTV benefits with new subscribers. Am I getting a kickback? No. So I am ok if once in a while I don't get charged for something that maybe I should have? I think so.
    As a business man myself, there is a cost to doing business.....and benefits too. And when I attend mass on Sunday, I give thanks for what others have done.
    Any other questions or comments?
     
  11. wingrider01

    wingrider01 Hall Of Fame

    1,764
    2
    Sep 9, 2005
    no intention of yanking your chain if that is what you interpeted as - stock Directv line is as posted, if people get it free or with no charge for a truck roll then great, but it is not the normal reaction.

    Personally as a business owner myself my rates are as stated, no leeway is given unless the end user wants to purchase in blocks of support hours or sign a long term support contract. If the end user does not like it, they can go someplace else for support, my people are some of the best in their fields of expertise and they are paid well. We have a 90 percent retention rate of long term customers over the years. Those that try someone else are normally back for our services.
     
  12. CCarncross

    CCarncross Hall Of Fame

    7,058
    60
    Jul 19, 2005
    Jackson
    The point of most of the replies is to keep confusion to a minimum...If one person says this is what I got...then everyone thinks they should get that exact same deal....without even looking at other circumstances(like how long they've been customers, etc...). So people who know what the norm is supposed to be usually chime in to keep expectations in the logical range...
     
  13. raott

    raott Hall Of Fame

    2,295
    70
    Nov 23, 2005
    Adding the protection plan to your account when you didn't order it seems to be their latest "process issue" which goes only to their benefit.

    I had a roof replaced a few weeks ago, after which I needed a realignment. I called D* to get it scheduled and because I was a "loyal customer", instead of charging me 49 bucks they did it for free. At no time was adding the protection plan discussed.

    Low and behold, in yesterday's mail was a blue notice thanking me for signing up for the protection plan and giving me the price and terms and conditions. Never once did I sign up for such plan.
     
  14. curt8403

    curt8403 Hall Of Fame

    4,481
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    Dec 27, 2007
    things happen like this

    Tech comes out on a service call and talks to the customer about the protection plan and either convinces the customer to add it, or checks the option in the work order to add the protection plan to the account
     
  15. raott

    raott Hall Of Fame

    2,295
    70
    Nov 23, 2005
    In my case, it was never discussed and not checked on the form (unless he checked it after he left).
     
  16. jayerndl

    jayerndl AllStar

    73
    1
    Aug 4, 2007
    I would like to find somewhere in writing that details how an owned receiver is replaced under the protection plan. I am dealing with a very unhelpful Directv supervisor who swears that Directv always replaces a defective unit with a leased one under the PP regardless of whether the prior unit was owned or not. She says that Directv doesn't even have the capabilty to ship owned units anymore and that everything they have are leased units. I would appreciate some help that I can use to get this straightend out. I am in the process of trying to sell an old receiver that I thought was owned and now found out it's leased. Thanks.

    Jay
     
  17. DBSooner

    DBSooner Legend

    181
    0
    Sep 23, 2008
    A plus of having the protection plan I haven't seen mentioned is if your receiver needs to be replaced, your contract won't be re-upped another two years.

    I have had the PP since subscribing to D* and haven't needed it but twice. I'm sure I've paid more money than it would have cost to replace a defective receiver or dish. I choose to keep though because I'm the type of person that likes to be prepared in case something really unexpected happens.
     
  18. JLucPicard

    JLucPicard Hall Of Fame

    3,985
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    Apr 27, 2004
    Call DirecTV and ask for the Access Card Team. You will first get a frontline CSR, I believe, and tell them that you are trying to straighten out an ownership issue and would like to speak to the access card team.

    Unless the person activating the replacement unit is VERY careful about how they do it, most things pretty much default in their system to LEASED (which is likely where that supervisors comments are coming from).

    This happened to me with a DVR I had replaced in December. It did get added to the account as a leased unit, and when I spoke with the Access Card team they looked into it and determined that it should, in fact, be owned. I was able to verify under the "activity since last bill" section that they changed the designation.

    One caveat that I will add - if the unit replaced under the PP was replaced with a "like" unit (i.e. HD DVR for HD DVR), then it should be owned. If the replacement was NOT for a "like" unit (i.e. SD DVR replaced with an HD DVR), then the new unit is leased as it's an upgrade, not a straight up replacement.
     
  19. jayerndl

    jayerndl AllStar

    73
    1
    Aug 4, 2007
    After about 2 hours of hassle I finally got it taken care of. Both the Directv supervisor and "retention" person were the most unhelpful people I have ever dealt with. Nearly everthing they told me was a bunch of BS. I am a 10 year customer and was very close to canceling my service because I couldn't believe how incompetent and un-professional they were. In the end I spoke with a very helpful rep in the access card area that was able to fix everything in about 5 minutes. I guess I shouldn't be so surprised.

    Jay
     
  20. curt8403

    curt8403 Hall Of Fame

    4,481
    0
    Dec 27, 2007
    NOT for that issue. better to call a regular CSR, have them escalate it, or ask for a supervisor
     

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