DirecTV Protection Plan

Still, getting a top of the line Sony 4K set as a replacement is well worth having to pay that deductible.

Rich

 

I called Retention (I don't like talking to anyone else) yesterday to add the Premier tier. Spent about an hour BSing with the CSR. He admitted right off the bat that he knew little about the PP, but he did his homework while we were chatting and answered everything to my satisfaction.

Rich

 

I had the PP for 6 years. I just cancelled it and downgraded to the select package to cut costs. I also am going to disconnect one H25 since I no longer need it.

During that time I got a free upgrade to a Genie which gave me 9 receivers. A truck had to come out and set everything up for 9 receivers. I had a remote replaced which would have cost $50.00, according to them, an HR24 replaced, and a Genie 34 replaced with a 44. At first they didn't want to replace the 34 because they were working on a known problem. It's been a few months and I'm still getting emails that they are still working on it. However, I did tell them I had the PP, and they went ahead and replaced it with a 44, and then they didn't want the 34 back. I don't know what would have happened if I didn't have the PP. I probably would have cancelled my account because the 34 was having problems and their unwillingness to replace it was unacceptable. So I don't know if the PP had anything to do with sending out a new Genie or the fact that I insisted it needed to be replaced.

 

Aww. I was gonna mention to request tech support. They get points for it. You'd make someone's day by calling in to add protection plan premier.

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I'll stick with Retention. I've pretty much given up on other CSRs.

Rich

 

Protection plan agents are required to offer on every call, and have a strict quota to meet or face termination

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I know since I'm a protection plan agent and have very low sales

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I have always been so against this type of requirements, this leads to all types of frauds. This is no different than what Wells Fargo was doing. The company should measure how many times the product is offered not how many times is sold, as the latter is out of the employees hands.


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Totally agree, it's based on a percentage of total calls taken , divided by the number of sales accepted, the minimum is 1.85 % and they prefer a 2.00 take rate, this is very difficult to achieve and no one can tell me that the agent's that are consistently meeting that are not lying to customers just to get that sale, or adding it without permission

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Some people are good at selling. I had a guy on my team that moved 30+ per month. I heard his pitch and saw why.

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^ this. I've never had the PP. They still offer to upgrade my equipment. Only reason to have it I guess is if you have owned recievers.

 

So you'd rather pay $20 a month rather then buy a much cheaper warranty from something like SquareTrade or something? I can get a 2yr plan on SquareTrade for my TV for $169. 24 months on PPP = $480 :sure: . I can even get a SquareTrade 4 yr warranty for a lot less then that ($349).

 

Except you're paying like 2x to 3x the price of other warranties . Not to mention for most of the equipment you buy, on the MUCH MORE LIKELY chance that it lasts til you want to upgrade or even if does fail after the mfgr warranty, you can just buy something yourself for the amount of $$$ you flushed down the toilet on the PPP.

 

Wow, you must have a lot of service calls. I don't think I've had one in at least 5+ yrs. That's $480 down the drain seeing as a service call is $45 and they'll usually comp you part or all of it even if you don't have the PP.

 

Except most LED TVs are cheap and they don't cover OLED, even on the premiere .

 

You "repair" your router and cable modem? A cable modem is like $100 and a router is about $200 for a nice AC one. You can't repair either one. They just throw it in the trash and give you a new one. But lets go with the $200 AC router as an example. If yours dies after 2 yrs, it will cost you:

$200 to buy router #1
$200 to buy router #2

= $400 on the OFF CHANCE your router dies, more likely just the initial $200.

vs.

$200 to buy router
$20/mo for 2 yrs for PPP = $480

= $680 whether your router dies or not

Which way sounds smarter to you? .

 

I use the Premier Protection Plan for several reasons. I own my DIRECTV equipment. I own a lot of audio/video equipment. I can well afford the Premier Protection Plan and prefer having the convenience it provides with repairing/replacing equipment. As inkahauts stated in post #4 "For some people it's a great deal. For others not so much. It's a "personal" call". Obviously it's not a good choice for you. We get that with your lengthy posts.

 

You folks are missing the point, the PPP covers everything (almost) that you use for DIRECTV, that is your AVR, TVs (most) laptops, tablets, speakers, etc. So you pay one fee for everything as opposed to paying individually for a PP for each item


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wow, 1.85% take rate is awesome. Techs are supposed to have a take rate of like 5%. But you are correct, measuring this way leads to to lots of fraud, look no further than Wells Fargo.


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Math is hard for some people.