DirecTV Protection Plan

Discussion in 'DIRECTV General Discussion' started by ratoren, Oct 19, 2016.

  1. DishCSR

    DishCSR Godfather

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    Yes that's true too some people are just good sales people, I'm not one of them lol.

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  2. Xsabresx

    Xsabresx Icon

    1,082
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    Oct 8, 2007
    Ive had the protection plan ($7.99) for years. Ive used it a few times for broken equipment plus I now have 9 remotes for 4 receivers. I just call them up and tell them mine died. This way the wife and kid have their own remote at every tv and I never have to worry where MINE is.
     
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  3. peds48

    peds48 Genius.

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    NY
    and those that are not good at sales usually sign up for positions that did not require selling, like customer support or technical support but someone the company manages to force them to sale their product.


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  4. DishCSR

    DishCSR Godfather

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    Exactly, it wasn't discussed in the hiring process, but now they claim it is discussed, ummm no it wasn't.

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  5. HaterSlayer

    HaterSlayer New Member

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    It was discussed for me. At the time they said to sell 10 per month. That isn't as easy as they make it sound. Kinda sucks that you do great on calls and fix problems but get bitched at for not selling.

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  6. DishCSR

    DishCSR Godfather

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    Jan 14, 2004
    It does suck, dtv really doesn't care that you resolved the customer's issue, just get the sale

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  7. Rich

    Rich DBSTalk Club DBSTalk Club

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    I don't find this surprising.

    Rich
     
  8. ragweed10

    ragweed10 Member

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    San Diego
    BIG Change since ATT took over !!!!!!
    DTV was HUMAN before Dooms Day.
    Amazing how ATT can SCREW UP the Works.
    BUTT, they have had a LOT of Practice.
    The Overseas CALL CENTERS are right UP There on the TOP of the List.
    WORSE SCREW in the history of Man Kind.
     
  9. HaterSlayer

    HaterSlayer New Member

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    Mar 24, 2010
    This isn't new. I've been with them before AT&T.

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  10. inkahauts

    inkahauts Well-Known Member

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    And I still haven't been transferred to anyone over seas when calling DIRECTV. I've seen no real change for me personally. Just sayin I think it still depends on who you end up getting in the phone when you call in.
     
  11. west99999

    west99999 Icon

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    May 11, 2007
    You have gotten lucky because they have moved majority of calls to overseas since they took over. Many Americans have lost jobs since this takeover.
     
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  12. DishCSR

    DishCSR Godfather

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    Jan 14, 2004
    Yes and agents that work at home (like myself ), are losing their jobs on November 30, thanks to att getting rid of wah.

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  13. inkahauts

    inkahauts Well-Known Member

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    Actually I think they are just smashing everything into existing att call centers and some are over seas, some aren't.
     
  14. ragweed10

    ragweed10 Member

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    What is the Point of Calling, When you can't Understand the Rep. ?
    They NEED to CLOSE ALL Overseas Call Centers !!!!!!!!!!!!!!
     
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  15. Troch2002

    Troch2002 Member

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    May 7, 2016
    Actually my router and modem combo directly from the cable company is only $100.
    And since I bought it already, Its covered no matter what.
    Free replacement and free service calls.
    Also for another $125 i got a 5 year additional warranty on my 60 inch Vizio that cover in house calls and repairs as well as free replacement.

    The rest of my tvs are valued at under $400 so no point on spending money on a protection plan.
    At least not for me.

    I'd rather put that money in my own Savings account, HSA or 401K than give $25 a month to Directv to hold.

    But $8 certainly that plan has its benefits to some if You can't service your own equipment.
     
  16. SledgeHammer

    SledgeHammer Icon

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    Yup. Its nice to think "everything" is covered...

    But you have to carry the plan for a year+ at a time and there's a $50 service fee, so anything that you can replace or fix for $290 or less is a loss under the PP. That's going to be almost "everything": routers, modems, cables, remotes, directv equipment and wiring, keyboards, mice, cell phones, pc speakers, projector bulbs, most PC components, printers, fax machines, scanners, etc. and all budget AV equipment.

    Theft, fire, vandalism, flood, etc. is covered under your home insurance and/or not covered by PP. Phone drops aren't covered (that's extra). OLEDs aren't covered.

    re: Plasmas -- yes, plasmas are covered "in theory", but realistically, you're going to have a hard time getting parts for them now a days, you know, since they stopped making them. So assuming they can't get the parts, what is PP going to do for you? They'll replace your Kuro with a LCD?

    Also, there is a $2000 cap per claim, so realistically, higher end gear isn't fully covered either.

    People claim convenience? What convenience? If you work, you're realistically looking at 1 week out for the first appointment and unless its DirecTV equipment, you're probably looking at several weeks or more for DirecTV to coordinate the repair for you. Not to mention having to sit at home multiple times for 4 hour tech windows :).

    Don't get me wrong... I'd pick PP over the Geek Squad warranty though :). And if you have owned DirecTV boxes, it might make more sense for you...

    But for the average person, it probably doesn't. And average = most. You think insurance companies stay in business if people made lots of claims? This is a huge money maker for DirecTV.
     
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  17. west99999

    west99999 Icon

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    Not to be rude but what you think is not whats actually happening here. Since the buyout they've.
    1.Cut part time shifts
    2.Cut hours of full time
    3. People have been fired for stuff that wouldn't normally be a firing offense
    4.Closed several centers completely
    All of this has forced people to either leave or be fired to reduce staff here as more and more calls get sent overseas. These are new call centers overseas not old ones.
     
  18. ragweed10

    ragweed10 Member

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    San Diego
    OK, Now how do we get ANY SERVICE from ATT ?
    I DON'T Speak Overseas Languages.
    and DON'T like getting BUM answers that don't work, make any sense, and are a waste of time.
     
  19. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    "How does farming jobs overseas benefit Americans?" I remember hearing that from someone not too long ago. :sure:
     
  20. Rich

    Rich DBSTalk Club DBSTalk Club

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    Mmm, mergers usually cause cuts. Kinda normal. I know it hurts people, but all these companies care about is the bottom line.

    Rich
     

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