DirecTV Protection Plan

Discussion in 'DIRECTV General Discussion' started by ratoren, Oct 19, 2016.

  1. n3vino

    n3vino Godfather

    503
    12
    Oct 2, 2011
    Leon...
    I hate calling any customer service and getting an Indian with a heavy accent. They are hard to understand. They also don't understand certain phrases that we use in the U.S. So it takes a long time to get things done.
     
  2. jimmie57

    jimmie57 Hall Of Fame

    10,043
    856
    Jun 26, 2010
    Texas City, TX
    I usually tell them if I get one that I will call back. Hang up and call again.
    I find that when I call in the daytime business hours I will usually get an American.
     
  3. SledgeHammer

    SledgeHammer Icon

    3,401
    528
    Dec 28, 2007
    I wouldn't care if the call center was on Pluto and they had thick Plutoniun accents if they actually knew anything. I couldn't even get a tech support CSR that knew how to program the remote and it took me _5_ transfers before they found somebody who even knew what an AM21 or OTA was. This is not related to AT&T. They were like this before too. Maybe like 10 yrs ago they had more knowledable people. Good luck getting any engineering ticket resolved. I even had a CSR that tried to hard upsell me to AT&T even though I kept insisting "AT&T only has crappy internet service in my area, only 75Mbps". She kept insisting I could get FTTH. Believe me, I know I can't.
     
  4. inkahauts

    inkahauts Well-Known Member

    25,090
    1,583
    Nov 13, 2006
    What I said is directly in line with what you said. It's sad and unfortunate. Any DIRECTV only site they want to keep will likely be be turned into an att center and unionized at some point so they are probably being as strict as possible now to lower the employee count.

    I am curios what is suddenly a fireable offense that wasn't before?
     
  5. jimmie57

    jimmie57 Hall Of Fame

    10,043
    856
    Jun 26, 2010
    Texas City, TX
    Companies have a one word description of the listed by you, Synergies.
     
    1 person likes this.
  6. SledgeHammer

    SledgeHammer Icon

    3,401
    528
    Dec 28, 2007
    Probably what was one before, but they didn't crack down on it for whatever reason, so people got away with it :). We had that happen at my company. A senior VP was doing what any sane person would have fired him on the spot for multiple times, but they kept turning a blind eye til he wrapped up his big project. Pretty much the next day he was outta here! We also have several employees that have reps for watching TV all day. Srs. One has already been canned, but they keep the other one around even though everybody knows about it.
     
  7. Rich

    Rich DBSTalk Club DBSTalk Club

    36,267
    2,062
    Feb 22, 2007
    Piscataway, NJ
    And they tend to talk sooo fast.

    Rich
     
  8. peds48

    peds48 Genius.

    20,073
    1,075
    Jan 10, 2008
    NY
    or perhaps you hear sooooo slow....hahaha


    Sent from my iPad using Tapatalk
     
  9. Jodean

    Jodean Icon

    843
    18
    Jul 17, 2010
    they frickin sent tech service to Indian and such that you cant understand......wtf.....for years i have always got clear speaking english people in tech service line, or ISS, now this crap that i have to ask them to repeat like 10 times......bull crap!!

    Oh, either PP is total crap, unless you are trying to beat the system and purposely break your tv every year.....it will NEVER work out that you would be ahead.

    That and directv already replaces and upgrades their equipment for free anyway. Plus with the new $49 service call its a no brainer, and the PP does not get you a tech faster, if there's storm damage in your area you are sitll waiting a month for a tech. I know this because people have called me and paid cash instead of waiting on directv to get there
     
  10. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

    10,770
    1,558
    May 17, 2010
    USA
    Obviously the Protection Plan is not a good choice for "you". But as inkahauts posted earlier for some people it's a great deal, for others not so much. It's a "personal" call.
     
  11. thyname

    thyname Member

    331
    23
    May 9, 2015
    United States
    It is not so much the accent of those people, rather the comprehension of the common conversation English


    Sent from my iPad using Tapatalk
     
  12. ragweed10

    ragweed10 Member

    462
    24
    Jul 10, 2013
    San Diego
    Maybe they do it on PURPOSE.
    It eliminates Customers Bothering them.
     
  13. Rich

    Rich DBSTalk Club DBSTalk Club

    36,267
    2,062
    Feb 22, 2007
    Piscataway, NJ
    Where I live there is a large Indian population and they are hard to understand, unless they speak slowly. It's not just the CSRs.

    Rich
     
  14. GordonGekko

    GordonGekko Active Member

    656
    52
    Dec 5, 2015
    It is all the way down the line on ignorance regarding the entire Directv experience. I've had an installer tell me the HR54 must use its internal lnb powering system, that I could not use a separate power inserter, I was able to convince him to let me take a power inserter and splitter from the van so I could try what I knew to be correct and the only way I could use the Genie on a different floor from where the LNB wire entered the house.

    Then I spent three hours on the phone with customer service from a foreign country to try to active an H24, I would read the receiver ID to the Rep, he would keep asking me to read it again and again, this happened about 15 times, he would put me on hold, again and again, finally 1.5 hours later the activation went through but then it kept failing the setup test so they transferred me back to America, supposedly to an office that could help me, turned out to be the central operator, she says she will transfer me to another department, which department I ask, she is not sure but another coworker who has worked for Directv for over 30 years assured her this is the number that will help me.

    OK, phone rings, hello this is P.C. Richard how can I help you, I said what, is this Directv, no we don't sell Directv. Click. If it was not for the local installation supervisor who kindly walked me through forcing a software update to my H24, the issue would never have been resolved.

    I don't care about difficulty with English, I do think it is not much to ask that the people that work for Directv, from the installation person on down to the customer service rep have the proper knowledge and know how for common issues and problems. In addition to some little things like why does Directv ask you every single time you call in if the number you have on the account is acceptable for them to use to call you regarding account issues, if you say yes once isn't that enough, anyway I stay with Directv because they are generous with subscription credits and there are certain things I prefer over cable but it seems right now the company is in some disarray.
     
  15. GordonGekko

    GordonGekko Active Member

    656
    52
    Dec 5, 2015
    Wait a second, you wrote "most" laptops, this is a revelation to me, are you saying that if you have the Directv protection plan and your laptop dies, maybe the hard drive finally gives in, they will do what? Give you enough money to replace your particular brand of laptop? Is there a price limit as to how much they will give? What does most cover? Macbook Pros?
     
  16. GordonGekko

    GordonGekko Active Member

    656
    52
    Dec 5, 2015
    OK, I'm looking over the terms and Apple computers are included but it also states that Directv has the right to keep your equipment if they provide a replacement which means if your Macbook Pro dies, presumably they are going to want you to mail it in so they can try to fix it, if they purchase and have a new one delivered and keep your old one, they also keep your hard drive with all of your information on it, that is unacceptable and in my mind would kill the advantage of having what would amount to $95 a year of insurance for your laptop.

    And the limit is $2000 per product and $6000 for the year which is fair but it also states if they can't fix your product they will replace it with a comparable product not to exceed the purchase price of the original product.

    What does that mean? Does that mean they will replace a 2010 Macbook Pro with a Dell? Also what if a 2010 Macbook Pro cost you $2000 but the current value on such an old device is much less so how would they value that? I agree with most of the sentiment here that in my experience Directv will upgrade long time customers for free and the protection for receivers is not worth it and as a sort of computer insurance it is probably more of a hassle than it is worth. Based on the language in the agreement it looks like you might have to register your laptop within 30 days of purchasing in order for it to be covered, I could see Directv getting out of replacing a Macbook Pro in a myriad of ways.
     
  17. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

    10,770
    1,558
    May 17, 2010
    USA
    There's a difference between having the right to keep replaced equipment and enforcing that right. You won't know until you file a claim. Back in July I had issues with my 2011 Sony 55" HDTV. I filed a claim and DIRECTV sent a tech to my home to diagnose the issue. He determined the mother board failed. Because of the age of the HDTV there was no longer any support for it and parts were no longer available so it would have to be replaced. DIRECTV informed me because it was a high end Sony HDTV it would be replaced with a high end Sony model. They replaced it with a Sony XBR-55X900C 55" Smart LED 4K Ultra HDTV as I posted earlier. They didn't require me to send them the replaced HDTV and the tech that was sent to my home was happy to take it off my hands.
     
    1 person likes this.
  18. peds48

    peds48 Genius.

    20,073
    1,075
    Jan 10, 2008
    NY
    the "most" was meant to apply to the TVs, my post was poorly worded, but yet hit hit a point there is a limit on each claim, and I believe that limit is $2000, so yes it wont cover your new beefed out MBP, or at least you don't get the entire purchased covered


    Sent from my iPad using Tapatalk
     
  19. hahler2

    hahler2 AllStar

    123
    1
    Sep 19, 2006
    I just had my Directv installed. I did not get the protection plan. However, I'm curious on something. The installer did tell me that if I had the lower package protection plan that I would qualify for a free upgrade every 2 years. I'm just wondering how much an equipment upgrade normally costs? Because keeping the protection plan for 2 years would be around 200 dollars.
     
  20. GordonGekko

    GordonGekko Active Member

    656
    52
    Dec 5, 2015
    I agree but I can't imagine anyone who would be cool with Directv or anyone keeping their hard drive even if it was encrypted, if you could wipe the drive as you would do before selling it that would be fine but in this situation your computer just died so obviously nothing can be done to secure your information.
     

Share This Page

spam firewall

Advertisements