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DIRECTV Re: OTA: "We Will Have a Dual Tuner Solution"

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Tom Robertson, Oct 28, 2007.

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  1. Dec 6, 2007 #761 of 1344
    IBleedGreen

    IBleedGreen New Member

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    Tom, this is good news.... First time poster here and of course a GB fan... Make it to 3-4 games a year still.. Tailgate is alway open for you if you ever get back this way.. :D Also without searching through all these threads, what is the best way to get OTA without going through DTV, using the newer HR21? Thanks...
     
  2. Dec 6, 2007 #762 of 1344
    Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    You would need another receiver of some type.

    You would need to get an HR20 series box... if you want to DVR it from DirecTV.

    You would need to get one of the two TiVo products... if you want to go that route.

    Or if no need to DVR... then you can go with any available ATSC receiver out there.

    There is no way, as of today... to get ATSC (OTA) on an HR21
     
  3. Dec 6, 2007 #763 of 1344
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    :welcome_s IBleedGreen!

    You could always hook your antenna right up to your TV...
     
  4. Dec 6, 2007 #764 of 1344
    Ken S

    Ken S RIP

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    Earl,

    If it wasn't a mistake then they intentionally did something they knew would be upsetting to some of their customers, both existing and new.
    It's very hard to believe that they couldn't add one or two new skus to their system and then distribute them accordingly. If not, how are they ever going to distribute the HR Pro series? Just send it out randomly like they do the 20 and 21?

    They're able to differentiate between sending out SD receivers, SD DVRs, HD receivers, HD DVRs, different remote controls, etc. I guess their computer distribution system ran out of memory?

    It could have been handled better.
     
  5. Dec 6, 2007 #765 of 1344
    Tom_S

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    Well, I can see D* point in all this. They are spending alot of money uplinking all these channels, why distribute a product in which a significant portion of their subscribers can use to get the same channels for free. It does not make good business sense, hell, I'm surprised they ever included it at all.

    They really are under no obligation to provide this functionality, so they are not. If you want OTA there are still many ways to do it, just not with D*'s product.
     
  6. Dec 6, 2007 #766 of 1344
    Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    They are going to intentionally do something again... that is going to upset their customers: Shut off the MPEG-2 stream.

    But even with those examples:

    They don't differeniate between:
    D10/D11/D12

    They don't differentiate between:
    H20/H21

    They don't differentiate between
    R32/R64 on their remotes.

    I don't expect them to differentiate between
    R15/R16 once the R16 is released.

    The HR21-PRO is a completely different product (and may not even be called an HR21-PRO), and until it is released... who knows if you will even be able to get it from 1-800 DirecTV... You may have to go through dedicated resellers

    So unless they go to a model...
    Where they ship you the unit... instead of the installer bring a specific unit...
    Which is significantly more expensive... and a "penalty of open" sticker on them, while you wait for the installer to arrive.

    And then the headaches of installers getting their before the equipment, ect...

    I doubt you are going to see something change.

    I am sure they could do something.. but again...
    It is to what percentage.... Are the percentages there of "upset" customers, that warrant a total change to their distribution model.

    None of us have those answers.
    No model is going to be perfect....
     
  7. Dec 6, 2007 #767 of 1344
    PCampbell

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    I used to repair TVs (on the side) back when you could make at it so a lot of people ask me about HDTV and how to get content for it. I tell them I use Directv and a OTA, to a man they all say no way to OTA. I am the only one I know that uses one. Everyone here cable, sat or u-verse, so in a large city I dont think there is a big demand for it. In the northern part of Michigan more people have OTA but the population is not that high. In the end I think they will have a fix and we will all forget about this.
     
  8. Dec 6, 2007 #768 of 1344
    mpaquette

    mpaquette AllStar

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    Good point. Typically when I tell people that I pick up HD channels with an antenna, they look at me like I'm crazy.
     
  9. Dec 6, 2007 #769 of 1344
    loudo

    loudo Well-Known Member

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    I just wonder how DirecTV coming out with HD receivers without OTA tuners, to receive the HD and digital channels that they don't offer, will effect them in the market place. I am sure you will see the cable companies and DISH have a field day in their advertising over that fact. Most cable companies offer all local digitals and you can still get OTA from DISH, with their 662 and 772 DVRs.
     
  10. Dec 6, 2007 #770 of 1344
    Maruuk

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    Tom--You are exactly right except for three critical points: their competitor Dish offers OTA, their competitor Comcast offers full coverage locals nationwide, and they not only used to provide OTA themselves leading to the reasonable expectation on the part of consumers they would continue the practice, but they very sneakily tried to slip in the decontented unit for the exact same price and hoped nobody would notice. That is contemptible at best.

    When our local library "decontented" its services due to lack of funds, they had the integrity to make clear and public announcements about it so there'd be no confusion or inconvenience on the part of its patrons.

    When DTV decontented its hardware/services, they called the gutted unit by the exact same nomenclature as the full-featured unit, intentionally attempting to confuse the customer. Not one announcement ever came out from DTV about the ol' 3 Card Monte switcheroo. This was a classic bait-and-switch scam, the very thing that FTC regulators are supposed to throw people in jail for. Representing one thing as another but providing significantly less value is fraud.

    DTV dang well better offer those tuner dongles for free, and fast--or be prepared to face the music.
     
  11. Dec 6, 2007 #771 of 1344
    Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    I highly doubt they are going to face any "loud" music.

    Unless you were told you where going to receive specifically an HR20... and have it documented that was what you were to receive.

    Chances where likely that most orders where for an HD-DVR not a specifc version of it.

    Where was the HD-DVR represented as having OTA, since the release of the HR21?

    If the FCC was going to go after them... they already would have.
    AND the FCC knew about the receiver way before we did, as it had to be certified/filed with them, before it was released to market.
     
  12. Dec 6, 2007 #772 of 1344
    Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Maruuk,

    Have you called DIRECTV to try and get your issue resolved? It's too bad you didn't find this site sooner as you would have had a leg up in dealing with the situation that you now find yourself in.
     
  13. Dec 6, 2007 #773 of 1344
    Drew2k

    Drew2k New Member

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    I don't know if anyone else was curious about it, but I had to look it up:

    (Source)

    All I can say is I think the word is being used prematurely. We have seen no indication from DIRECTV that customers will bear the cost to add the "extra" ...
     
  14. Dec 6, 2007 #774 of 1344
    loudo

    loudo Well-Known Member

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    From what it sounds like he assumed he would get an HR20. If he called and asked for one, I am sure he would have been told the same thing I was told when I tried to order one from DirecTV. They told me that I would get what ever model the installer had, and if I wanted a specific one I would have to go out and find it at a retailer, and purchase it myself. That I did and now I am a happy camper.
     
  15. Dec 6, 2007 #775 of 1344
    Doug Brott

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    loudo,

    Good job on working through the issue :).
     
  16. Dec 7, 2007 #776 of 1344
    adam1115

    adam1115 Godfather

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    Yup thank god for that.

    They blocked me from returning as a customer. I was considering it, now that their DVR has been out for awhile and is stable, and they added some good HD content.

    Then they RIP OTA out of the thing, preventing many users from getting HD locals. And their KA sats aren't as reliable as KU, let alone as good as OTA. So great, in a weather emergency my satellite is out and I can't tune into anything.

    Great move DirecTV. Hopefully there are more 'Earl's' than 'me's'. :)
     
  17. Dec 7, 2007 #777 of 1344
    Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    Umm... the HR21 didn't have OTA... so they didn't rip anything out of it.
    You can still obtain an HR20 if you wanted to.

    I have found my KA's to be as reliable or even more so then the KU's.
    During our recent ice storm... my KU's had some issues, while the Ka's were just fine.
     
  18. Dec 7, 2007 #778 of 1344
    Lord Vader

    Lord Vader Supreme Member DBSTalk Club

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    I'm curious to know if those who are reflexively defending DirecTV in this manner are the same ones who were voicing concern that the HR20s when first introduced lacked OTA tuner capability. If so, that would smack of hypocrisy.
     
  19. Dec 7, 2007 #779 of 1344
    Maruuk

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    Let's clarify the issues once more since the DTV Johnny Cochranes here keep trying to muddy the waters by throwing in irrelevant and misleading statements:

    1. DTV sold a PVR to the public for an established period of time which contained an obvious necessity for many viewers: an OTA tuner which also allowed the recording of OTA programs.

    2. This unit was not marketed or delineated in any way to the general public as anything but a generic "Directv Plus HD DVR".

    3. While us hobbyists/insiders had some knowledge of the term HR20, this was never mentioned in any DTV promotion or info.

    4. The "Directv Plus HD DVR" was sold one day with an OTA tuner, and the next day without under the exact same nomenclature and for the same price. Customers were not informed of the decontenting of the device, and were not given any chance to choose between have and have not.

    This is a clear case of fraud/misrepresentation of goods. Bait and switch. DTV is wide open to a class action lawsuit on this, and they'd lose. Cost them millions.

    They are going to have supply those in need with free tuners, under a judge's orders if necessary.
     
  20. Dec 7, 2007 #780 of 1344
    Bill 3

    Bill 3 New Member

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    I have been trying for over a month now to get a HR20, I was told that the installer could order one after the first time they tried to bring me a 21. I have had to reschedule 2 times since then because of the tech bringing a 21 and not a 20. Last week when rescheduling I was told that the "warehouse" could no longer order the HR20..... I tried Circuit City and they can not order the HR20 either - at least not at this time.

    To me DirecTV spoiled me with giving me the OTA tuner in the HR20. But it is like the first tivo unit I got from them - I don't think I want to be without it again. Probably 75% of the stuff I record and watch (especially football this time of year) is on the local channels and Hi-Def is awesome for watching sports. That said I would consider changing to Dish with OTA if it wasn't for the contract requirements. I have stuck with DirecTV for over 12 years and I am not ready to leave. I don't think it is too much to ask for them to give us a time frame (better than "early 2008" - we know how that went with the HD rollout). Something that is somewhat specific for either the OTA solution or Local HD through satellite.

    Regardless of your views on OTA. I still pay to have my programming which includes local channels, so it is not like I am trying to pay less for my programming by getting someting OTA. So IMO the longer that OTA is available, the less pressure DTV would get for getting the HD locals up.

    I respect Earl and appreciate all of the things he has done on this forum. But DTV giving us OTA and then taking it away a year later is like taking candy from a baby. And I am one of the babies and need OTA for HD for who knows how much longer.

    Cheers,
    Bill
     
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