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DirecTV Remote Control Issues

Discussion in 'DIRECTV General Discussion' started by Codeman00, Mar 9, 2011.

  1. BattleZone

    BattleZone Hall Of Fame

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    Exactly how many support calls do you take from Dish customers per day? How many per year? How many systems have you installed or serviced?

    I'd guess that I have exposure to a wider range of opinions, but I could be wrong. What are your stats?

    I average 2-3 customer visits a day, or about 1000 annually. And 2-3 times that many support calls. Over the last 5 years with Dish, that's a "few" different perspectives...
     
  2. pakcyclist

    pakcyclist Mentor

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    Aug 13, 2009
    Is there a way to get the remote to activate the first time you press a button? If, say, I put in 6-0-3, when I hit 6, the info screen -- or whatever it is -- shows up, then 0-3 come up, so it goes to channel 3, instead of 603! (This doesn't happen, though, if a channel has been changed within the past couple minutes.) Or is this just part of the crappy design?
     
  3. DogLover

    DogLover Hall Of Fame

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    Many people have found success pressing the info button first, to bring up the info screen. Once that screen is up, then press the number buttons.
     
  4. Jodean

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    Not even sure what your post is even supposed to be about related to the topic of remotes controls....

    But you got caught in what you said so i guess now your mad, the remotes are damn near identical

    Taking phone calls is NOT exposure. 99% of them are BS. I take calls as well. The last guy called in got his tv back from the repair man. Ok , now he just wanted to reprogram the remote. K, no big deal. Told him to go into the menu, then setup, then system setup, remote control. Asked if he was there yet and responded with "no, the tv just went black". Huh, what do you mean? "Oh, now it came back". Ok are you at remote control setup? Ya im at program remote K, enter in samsung then ok. The tv just went out again Well im not sure if you need to program your remote if your tv isnt working. Oh, there its back again, now what? Your tv doesnt work, no need to program the remote It just went out again Ok get your tv fixes then we can continue I think i got it Really, im not doing this, get your tv fixed I think i got screwed the tv doesnt work Ok bye CLICK.
     
  5. Jodean

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    I think you havent tried a "good" dish remote, i have several that push hard but they are over 5 years old and well worn. All the new ones are great.

    I think one for all makes the dish remote. But again all my remotes that i have in my house that i listed above take the same button push as my 21.0 remote.
     
  6. BattleZone

    BattleZone Hall Of Fame

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    My point is that MANY SUBSCRIBERS (not ME, or YOU, or most folks HERE, but many regular, non-technical folks) are confused by the different Dish remotes. To a tech person, a quick scan reveals that they are fairly similar. To a Non-Tech person, the different colors, different button-shapes, and small layout differences are HUGE, VAST changes that they don't understand.

    If you don't understand that different people have much different levels of comfort with minor changes like this, then nothing I say on the subject is going to make sense to you, but the reality is that for many folks, just going from a silver, rounded 6.4 remote on a 625, that they've used for several years, to a similarly-laid-out but squared off, colored-button, black v21 remote for a 722k is a major change. And forget about it if they're coming from a 322.

    For a DirecTV person with an old D10, an HR24 or H25 will give them zero anxiety about the remote, because they are virtually idential.

    Again, to a person comfortable and familiar with technology, it may seem that the differences in Dish remotes are minor, but to many end-users, that simply isn't the case.
     
  7. rrdirectsr

    rrdirectsr Legend

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    Jan 30, 2011
    From a over the phone tech support stand point I think the big thing with DTV remotes versus DISH is the slide switch. I get far less snowy screen or input calls than I ever did at DISH since moving the slide switch is harder than hitting the TV mode button on DISH. Now snowy screens account for about 10% of my calls versus the 25% or so at DISH :)
     
  8. Rich

    Rich DBSTalk Club DBSTalk Club

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    Glad to see you held your temper in check. Must be difficult....:lol:

    Those Dish remotes have the volume control in a really weird place as you noted. That alone would really bother me.

    I had a hard time going from the TiVo Peanut remote to the D* remote, but soon got used to it and don't need to look at it to get to where I want to be. Now that I'm used to it, I really hope they don't change it.

    Rich
     
  9. Jodean

    Jodean Icon

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    Ok, people that cant figure out that they added or moved 2 of the 50 buttons in the last 10 years, well they just dont deserve satellite service, GO BACK TO CABLE!!!!

    The best one ive ever heard is a guy selling directv and the people wanted it, they kept asking really dumb questions and basically delaying and wasting time. The guy finally said " you know what your too stupid for directv" . LOL, guess what they then signed up!! ROFLMA
     
  10. t/a guy

    t/a guy Mentor

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    Jul 6, 2010
    Well I think the directv remote is the best working and looking remote i have ever seen and used. The fact that they've left it alone for so long is great,because it just works, so don't mess with it.
     
  11. Rich

    Rich DBSTalk Club DBSTalk Club

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    I use 14 remotes for my twelve HRs and I can't imagine having to learn a new remote. I like what the 24's remotes do, but I don't want to see anything physical done to the remote itself. It could be a tad larger. The first HR remotes had really small buttons on them. I'd like to see a larger model offered.

    Rich
     
  12. dirtyblueshirt

    dirtyblueshirt Under Suspicion

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    The DirecTV and TiVo remotes are both excellent examples of "getting it right".
     
  13. Jodean

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    LOL, no one will be able to use it though, since 99% of people couldnt handle the layout!!! According to some call center guy i guess.

    [​IMG]
    Directv handicap remote
     
  14. Jodean

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    I was just playin with a direct remote. What i did notice is that the IR out of them must be really weak.

    I can point my onkyo remote or my dish remote at my theater screen and it controls the voume. If i use the direct remote i have to aim it backwards over my head and point it at the stereo. Same with the tv in my office, it has to be right at it to do anything, the stock remotes works almost any angle.
     
  15. kevinwmsn

    kevinwmsn Hall Of Fame

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    I completely agree with you. I have a hr21 and hr20-700 and the button press to show on the screen time is awful. I don't have a WAF to worry about, but my acceptance factor has gotten worse over the past few month. The remote speed is my biggest gripe with D* and I reboot my DVRs about every Friday night.
     
  16. dphil9833

    dphil9833 AllStar

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    +1
     
  17. Rich

    Rich DBSTalk Club DBSTalk Club

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    That's been around for a while. If you really take a good look at it, it might be more ergonomic than the standard remote.

    Rich
     
  18. Rich

    Rich DBSTalk Club DBSTalk Club

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    All my D* remotes are in RF and I wish all the other devices I have remotes for had RF options. The remotes that only work in IR that are really bad are the ones that only use "AAA" battery cells.

    Rich
     
  19. Jodean

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    that has nothing to do with controling an IR only onkyo reciever.....
     
  20. Rich

    Rich DBSTalk Club DBSTalk Club

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    That statement has nothing to do with my post. How do you know if I've got an Onkyo or don't have one? I did have one and wished it had an RF option for the remote. Did you not see where I wrote, I wish all the other devices I have remotes for had RF options.?

    Rich
     

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