I decided to redo my kids playroom for Christmas by adding a new TV and DVR for them. On Nov. 28th I purchased a new HD DVR from Directv's website and paid the $220 fee with shipping. The DVR arrived a few days later but I didn't open the box until Dec 21st, I had it hidded in the house and planned to set it up Christmas Eve. Well when I opened the box on the 21st they had sent me a refurbed HR21 which was all dinged and scratched up. This was unacceptable so I called DTV and was told they can ship me any reciever, it doesn't have to be an HR24. I was already fully aware of this policy, but actually thought it had changed becuase when I ordered it on their website it specifically stated HR24 DVR with a 500GB hard drive. We know and HR21 is less than that (talk about fraud on the website.) Anyway so as to not disappoint the kids I ordered a new HR24 through Solid Signal and had it shipped overnight (yes I know I should have done this in the first place.) Now obviously I wanted to return the HR21 for a refund. After 5 calls to Directv they finally sent me the shipping label for the return and I was told I would be refunded as soon as they received it. We they did receive it on Feb 14th per the tracking information. I called yesterday and asked when I would be receiving my credit. They told me I would not receive a credit because I had activated the receiver they sent me on Dec. 24th. No, I said, I had activated an HR24 I purchased from Solid Signal on Dec 24th. They again stated that their system showed they sent me an HR24 on Nov 28th, and thats the one I had activated. I told them I have all the receipts from Solid Signal stating I purchased and HR24, and I have pictures of the HR21 they sent me along with all the documentation. They continued to say I will not receive a credit because I had activated the receiver they had sent me. After being on the phone for over 2 hours, they put me on hold to find the 4th supervisor I would speak to during this call and they disconnected me. Are you kidding!!!!!! This is absolute BS! Any advice???