Dear DirecTV, I would like to say that I am very disappointed in your service. Lets go back a year ago when I originally ordered your service for my house. My original order was cancelled without my knowledge, and rescheduled for 2 weeks later. I was never informed of this, and waited all day that Saturday. When the tech never arrived I called Customer Service to discover all of this. A total cluster screw up on YOUR part, and I ended up waiting a week after your originally promised. Now....advance to today.... I decided to upgrade my equipment to the all new impressive Genie you offer for a cost of around $150. I paid this without doubt, and scheduled my appointment for install today between 12-4pm CST. I left work early to be here for the tech if needed so my wife would not have to be here with school, kids, and other things. Around 3pm CST I get a VM stating that your tech is running behind, and that they will be late. I took this lightly but since the original scheduled time was til 4pm I had no issue. At 4:20pm CST I called, and was told that they were still scheduled to come out today. She also confirmed they were running behind, but the system still showed my install today. She said I would receive a call no later than 20 minutes from her supervisor on this issue. Fast forward to 5:45pm.....NO CALL FROM ANYONE AS OF YET!! I called and spoke with another lady. She informs me the tech was unable to find my house during the scheduled time, and that is the reason my appointment was not met. I let her know that I was never called, but she said the system showed he called me. So, you tech has the ability to leave an automated VM on my cell phone? I am amazed that I have the ability to move my house from the location the tech last installed. I am even more amazed that DirecTV is not able to use GPS to find my house. I just tried and my house pulls up fine on Google Maps, Bing Maps, Garmin, iPhone, and Android (also Google Maps). She also filled out something on her side and said I would receive a call in 20 minutes. It is now 7:04pm and I am being told that tech does not have to call me to let me know they cannot make an appointment. It is not the responsiblity of DirecTV to call me if something happens? So, I pay to have a tech come out at a time, and get screwed because they dont have to call me? I believe this needs to be known how terrible DirecTV cares for its paying customers.