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DIRECTV to Present at Citi's Global Internet, Media & Telecommunications Conference

Discussion in 'DIRECTV General Discussion' started by coolman302003, Jan 6, 2013.

  1. Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

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    Sorry, no other major announcements or news.

    The planning on spending more for existing customers sounds cool. The tease of a new, lower cost Genie box has to be interesting for us. :)

    And on any talks of merger, Mike White basically said, "sure it might save based on some synergies, but that is a long way from actually even discussing such." Large hurdles to cross. Plus the effect of a new anti-monopoly chief in the FCC(?) I did not hear anything that indicated Mike White was pursuing any form of merger talks.

    Peace,
    Tom
     
  2. Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

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    Remember, this is an investors conference. The costs mentioned are to DIRECTV, not necessarily to the end customer. At least not initially. Especially as each new box has the initial costs of new software, verifications, etc. So yes, it is great news in the long run. :)

    Peace,
    Tom
     
  3. Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

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    In listening to the replay, Mike mentioned that some ownership in RSN gives them a great insight into their operation and costs for strategic advantage while in negotiations.

    "In some areas of the country, RSNs are $4-5 of the bill...in some more metropolitan areas it can be as much as $18-20." Might try some very "laser focused, geographically" cost surcharges for RSNs if needed. They are watching how the market is playing out as one competitor is already doing some surcharging in areas.

    Peace,
    Tom
     
  4. woj027

    woj027 Icon

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    I like the every two years new boxes for PP customers. I wonder if that's retroactive? Maybe an upgrade fee from a HR 20 to a HR 34/44?
     
  5. dpeters11

    dpeters11 Hall Of Fame

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    At least we know now that Texas really was a pilot.
     
  6. Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

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    Alas it was just a quick sidenote, an example of things they will try for good customers. So I don't have any more details to report.

    Now, the lower box costs to DIRECTV on the newer generation of Genie should make it more likely that upgrades can be done. :)

    Peace,
    Tom
     
  7. woj027

    woj027 Icon

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    Portland, OR
    Some is better than none for existing, especially long term, customers who haven't upgraded much if at all.

    Might motivate a family with SD boxes to upgrade if it's free or very very cheap.

    DOWN WITH MPEG2!!!
     
  8. Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

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    Yup, yup, and yup. :)

    Peace,
    Tom
     
  9. Sixto

    Sixto Well-Known Member

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    Hey Tom, thanks for the info. Was tied up and couldn't listen, but your notes were great.
     
  10. ErrorNXcellence

    ErrorNXcellence New Member

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    Did he talk in the conference about training there techs at the call center about 60% have know idea on how to troubleshoot the products they come out with like the hr34 and c31 and c38(soon) that is the is reason for call volume got to train the people in front lines
     
  11. Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

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    He did talk about the pressure to expand IT services and call center staffing as the customer base grows. He mentioned something that I took to mean even more intelligent scripting that can assist the agents, especially the new ones. That was how they plan on reducing the number of calls by 20M per year.

    So while I don't think he particularly addressed your question directly, I do think he indirectly hinted that they are motivated to reduce costs by getting it right the first time.

    Peace,
    Tom
     
  12. dennisj00

    dennisj00 Hall Of Fame

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    I believe new Genie was 1/3 off the cost - not 1/3 cost.
     
  13. FHSPSU67

    FHSPSU67 CE'er & Retired Engineer DBSTalk Club

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    Windber, PA
    Thanks Tom!
    Always appreciate someone doing this:)
     
  14. bluemoon737

    bluemoon737 Godfather

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    Sorry but not impressed by having to pay to "protect" their equipment so I can get new equipment periodically. I have a real hard spot about paying to protect their property (basically paying their insurance) and if I don't and something goes wrong I get to pay them to come out to fix their equipment so I can get the service I am paying them for...anyone else see a problem with this?

    I recently moved and the new install (brand new house) SWiM 16 had one of the two branches fail (channels 1-8) causing a loss of signal to two of my five receivers (unfortunately my primary HR34 in the livingroom was one of them). Once I had fully troubleshot myself and determined it was the SWiM, I called and of course had to go through all the T/S steps for them to say...yes, it was likely the SWiM and that I would have to pay them $49 to come out and fix their equipment unless I was willing to sign on to their PP at which point it would only be $24. Of course I reminded them that my install was just barely 2 months old at which point she apologized and said it would be free...however, the bad taste is already there related to having to pay to fix THEIR equipment. I WILL NOT pay for PP and if another failure of their equipment occurs and they try and force me to pay to fix it....I will be cutting the cord. Sorry if this is a rant (which I know it is) but can someone please try and explain why I should have to pay to fix their equipment?

    At least if I am paying a protection plan for my cell phone I am covering MY equipment.
     
  15. brett_the_bomb

    brett_the_bomb Legend

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    Not trying to spin it, but u do in fact own the dish and wiring. Its given to u. And its only $20 to send an replacement receiver.

    As for the protection plan I think its awesome that u get an upgrade every 2 yrs. That's basically pudding. So if u look it like a 2 year payment plan to get a new box and free insurance it sounds much better in my opinion. Besides Msrp on an hd/dvr is $199 and $49 to install.

    I dunno man I just wouldn't loose any sleep over it. Besides u can always haggle with cust care lol.
     
  16. goinsleeper

    goinsleeper Godfather

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    The protection plan covers equipment out of waranty. Samsung isn't going to fix your television out of waranty, much less any other company without extended protection. It's not quite the same thing, but comparable.
     
  17. paulman182

    paulman182 Hall Of Fame

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    If you're under a cell phone contract, you don't own the phone until the contract is fulfilled.

    DirecTV is similar, except that you never expect to own the equipment...but I have three or four deactivated receivers that they did not want back, so I suppose I own them...
     
  18. dpeters11

    dpeters11 Hall Of Fame

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    Now I wish I hadn't cancelled the plan (in case the one year criteria doesn't start with the new features.)

    I've added it back on my account. Should have kept it anyway since I do have an owned box.
     
  19. maartena

    maartena Hall Of Fame

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    Or you pay the ETF.
     
  20. wilbur_the_goose

    wilbur_the_goose Hall Of Fame

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    A new DVR every 2 years - great!
    Losing all your currently recorded shows - very bad :(

    D* really needs a way to xfer recordings if a new box is in order.
     

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