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Discussion in 'Cable TV Discussion' started by narrod, Aug 19, 2017.
AT&T Uverse is not in my area.
I just saw a Charter Spectrum commercial for their business accounts are going up to 100MB,so maybe we will be next but I really can't complain as I said in post#17 our cable system
before sucked in our area.We only had AT&T DSL 6MB/512 Kbps with a 150GB limit we were always going over so to have what we have now in our area is a blessing for sure.
I've been debating leaving DirecTV as a long time customer, especially after the recent price increase notice in January. I called Spectrum the other day to see what kind of prices I could get and also to find out what DVRs they use in my area. Here's what I was quoted from them. Right now I pay about $190 a month for DirecTV and another $150 to Spectrum (old Brighthouse customer) for 200 Mbps internet + local/long distance phone. If I switch over to Spectrum, I would get the Triple Play Gold package which includes 200+ channels, 300 Mbps internet and local/long distance phone for $220 a month for 12 months. The rep said the following 12 months the price would go up $20/month.
So, the positives are I'd be saving over $120/month if I leave DirecTV. I also inquired about the DVR boxes as I've read that many only allow only 2 recordings at once. That was a huge deal breaker the last time I called a couple of months ago. The rep said all boxes are the Spectrum 201-T models which allow for 4 recordings at once. He also said there are some 6 recording boxes out there but it just depends on the tech when they install but at a minimum it would be a 4 recording DVR. The biggest negatives are of course, no whole home DVR although the Spectrum rep did say a cloud based DVR system was in the pipeline and would be available at a later date but couldn't say when. The other negative for me is that they don't offer NBC Sports Chicago. I'm a big White Sox fan so I'd miss out on over 100 games a season that I can watch now. We have a local station that broadcasts most of the locally shown WGN broadcasts from Chicago. So, that's at least maybe a fourth of the season.
My family obviously doesn't like not having a whole home DVR that we have from DirecTV and I don't like it either but someone please tell me why I shouldn't switch to Spectrum. I think I can live with the 4 recording DVRs until they either come out with a cloud DVR or I find a DVR capable of recording 6 shows at once. Plus, the White Sox won't probably be contenders until another two or three years and lately, I end up not watching many games after the All-Star break as they are already out of contention by then. Now, I've read the forums where people say the PQ is poor and the cable goes out a lot but I can't honestly see how bad the PQ would be compared to DirecTV or the cable going out any more that DirecTV does during storms.
I guess I'm trying to find real good reasons to talk myself out of leaving DirecTV. My bill has just gone up over and over since the much hated AT&T took over. Also, the retention department is much harder to deal with and much less willing to give good credits for you to extend your contract. Plus, Spectrum will cover the ETFs so that's another plus. I keep thinking I would be a fool to not leave now and sign up with Spectrum.
Honestly, based on what I've seen on the web aside from the savings monthly I wouldn't recommend Spectrum. I used to have Charter here in WV before they sold my area to Suddenlink and depending on what Charter considers your area it maybe a long time before you even see their Cloud DVR. Your best bet would be buying a TiVo Bolt with TiVo Minis outright to get the same experience that you have with DTV. Like my area was stuck with 50Mbps as max speed until Charter sold us to Suddenlink. I, honestly, would recommend Xfinity over Charter Spectrum anyday hands down and that is saying something.
Before switching the TV to Spectrum I would recommend you calling Loyalty/Retention @ DTV again and see what they can do for you. I've been seeing family and friends get $20 up to $70 off their bills this month when they were told last month they either didn't qualify or just qualified for a $5/12. Like my mom for example agreed to a $25/24 w/agreement 9 months ago. She called last month to see what they could do and they just offered her an extra $5/12 and she declined. She called back last week and got $60/12 with no agreement. From what I have seen from people here, on other websites and my family and friends you could probably net some savings by calling in. I've only seen some friends declined because prior to this month they already had 2 retention discounts (except 1 he had 3 which was weird). So when they called in this month because they already had 2 or 3 discounts that said "Save xx off for xx Months" they didn't qualify for anymore. So if you only have 1 "Other Discount" on your bill that says Save $x off for xx Months or none at all then now is a good time to call DTV.
If DTV still says no the disconnect and go with Spectrum. But I would make sure they review all charges line by line and make sure the order conformation matches what the CSR/Sales person told you before you let them install the TV services. Just make sure when you call to say "I want to disconnect my account" then verify that is what you want and say "No" to moving and it will get you straight to a loyalty rep.
For brand new TV service from Spectrum they knock $35 off the package for 12 months and you get DVR service on first receiver free (normally $10/mo). If you want DVR on TVs 2-4 its $9.99/mo for 12 months then goes up to $19.99/mo in Year 2. When they enter someone into a new "Spectrum bundle" there is a discount for 12 months on the Internet as well so your bill will go up more than $20/mo after the first year. I have a friend that lives in a former TWC market in upper WV that Spectrum now owns. He was told something similar until he got his bill and saw discounts good for 12 months on it that were more then just the small $25 bump in Year 2 he was told.
Thanks for the input. You made some valid reasons to not cancel DirecTV. I think what I've decided is to go into the local Spectrum office this week and get everything in writing and then calling into DirecTV and request the retention department and once I have all the pricing from Spectrum I can see what they will do. I've generally had good luck in all the years I've had DirecTV to get some good discounts but my bill has gone up $55-60 a month in the past year with another price increase next month. I just haven't received good offers from DirecTV since the Evil Empire AT&T has taken over.
I may be moving into an apartment so I would have to go to Spectrum (was TWC). I would get a dvr with 2 tuners and no whole home. This is almost 2018 and that is what they offer. Apparently, TWC did have whole home but new customers can't get that. I just can't believe that is what is offered. I guess you can do TIVO with spectrum but that is additional cost etc. May not have a choice but I just can't believe how far behind times they are.
When I moved into m;y new home here in NC, I had TiVo DVR's from my old home but only one was HD. I decided to get Dish with Hoppers and Joeys , and with Windstream for phone and DSL (package deal) After a few years, I switched from Windstream to Time Warner for phone and high speed internet. After a while I decided to switch my TV service to Time Warner, getting a lower overall price and fewer outages. Our household now has 4 TiVo boxes plus two TiVo Minis. All are on lifetime service except for a new TiVo Bolt 500, which is on a yearly plan. I highly recommend the Bolt, which has 4 tuners and commercial skip. My package price is around $200/month, which includes unlimited local and long distance phone, 200Mb/sec internet, HBO and 4 cablecards for the TiVo boxes, and a modem. So far, the switch from TW to Spectrum has been painless. I don't have any TW or Spectrum set top boxes. The only downside is that I can't get On demand channels, but then I can get Amazon Prime, Netflix, CBS All Access, Hulu and Pandora (all of which are fee based)
Right now I have my services bundled with AT&T( Directv, ATT FIber 1 GIG internet and phone). Out of curiosity I checked with Spectrum just to see how much money I would really save. I found it would save me about 20.00 per month but I would go down to 100MBPS internet, no whole home DVR. That's no deal for me. AT&T wins.
Had it since August. Still dislike it. No whole home is a major drawback. My DVRs only record two programs at once. Picture quality is worse than Directv. It has been reliable except for a couple of times when picture distortion reminded me of rain fade. Internet service is fine as is phone service. I'm waiting for faster internet speed from Directv and I will return. Currently limited to 5 meg at my address.
Spectrum is in testing a Whole Home Service DVR. I know I am in an area it is available. Six tuners... and I think at least a 1tb hard drive. So decent at least.
So far so good with Spectrum. I am saving about $110/month since switching from DirecTV. DirecTV did offer me a $60 a month discount for 12 months when I called in to cancel but I told them I was tired of playing this song and dance all the time and I'd be better off canceling and then signing up as a new customer later on if I wanted to. The lady in retention didn't disagree with me.
My install was pretty painless. The only issue was that I was given 4 DVRs that could only record 2 shows at once. I was told in the Spectrum office when I signed up that they had DVRs that could record 6 shows at if they didn't install those I could switch out. I went to the local office and switched out the same day. So, everyone in the house can record their own shows on their own DVR. Even though there is no whole home, this is more than sufficient until it is offered. My internet speed was upgraded from 200 Mbps to 300 Mbps and they replaced my modem with a new model. I haven't had too many picture problems. Occasionally, the picture gets distorted but no more often than it did with DirecTV. Overall, when I'm saving $110/month, I can't really complain.
One thing to consider with Spectrum is that at least since taking over Time Warner locally, they are limiting promotional deals to new customers only. They will hold firm and let you walk if you threaten to cancel upon expiration of initial promotional pricing.
I just can't see living with no whole home. I would have to plan out what to record where or record most things in several places and then go and delete where I didn't watch. I heard they are going to have whole home but in 2018 6 tuners and whole home should be the least they offer
I contemplated moving to Prism after CenturyLink activated their FTTH. They have almost all the HD channels D does not, including the PAC 12 networks, but do not carry HDnet movies or AXStv. The DVR is whole home, but is 100hrs only. No 4K. We decided to stay after we called and got our 34 (and C31) warranty replaced with a 44 to save our “free upgrade” until we get our 4K set. CL is coming out on 01/15 to upgrade our internet from 20MB ADSL2 to 1GB GPON.
Some areas already have it. Like mine. So it’s coming along... I have not had a chance to test it yet.
I left DTV after 8 years due to constant price hikes. Went to charter(spectrum) saved $75/mo . I hated charter equipment limitations; I also hated their guide. Used the savings to purchase Tivo Bolt vox and Mini vox. This replaces charter equipment, allows for 4 tuners and whole home experience. I also saved the equipment cost/mo along with the DVR charges. I love this setup.
I was similar to you, but I switched from Dish to Mediacom Cable with Tivos. Saved a bit over $80/month doing the switch. The experience has been worth it. While the Tivo UI isn't quite as good as the Dish UI IMO, it is more than good enough. I kept all the channels that I actually do watch, including all the premiums and save a bundle.
Now and then I look at Dish's offerings again as I really do like their equipment better, but even with new/returning customer discounts the total bill for internet/TV with Dish would be much more than it is with cable.
Still happy here after 3 months with Comcast/Xfinity/Tivo Bolt and 2 minis. I look behind the TV and am amazed how clean it looks. I got rid of 3 power bricks and a wireless video bridge. I also have a new Netgear C7500 modem/router that eliminated a separate modem. I like the simplicity and the house looks a lot better without the dish and cables running everywhere. Also saving $100.00 a month helps too.
Have had Spectrum for the last few months here in Florida and have had no problems at all. They actually have more HD channels than DTV. Have seen on another forum that Spectrum is running tests on whole-home which we would like to have. Of course, no 4k and probably never will altho not a heck of a lot on 4k right now anyway. And no rain fade either. Very satisfied so far.